Baseus Reviews

Name: Baseus
Rating: 1.28

1.3 Rating 118 Reviews

7 %

of reviewers recommend Baseus

Company Reviews

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Metrics

1.3

Based on 118 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Email
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Baseus 1 star review on 4th January 2025

Close Down The Business It’s SAD

Natalie Ancar

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Recently I purchased a Baseus powerbank on Amazon, and unfortunately, the entire experience has been extremely disappointing. Not only was the product defective upon arrival, but the customer service provided by the seller was abysmal. After reporting the issue with the powerbank, I was initially offered a refund or replacement. However, the communication from the seller was sporadic and unresponsive, with significant delays in response time. On two occasions, I had to follow up after waiting several days without any update. Furthermore, the handling of the replacement order was disheartening. It appeared as though the seller intentionally delayed the process, evidenced by an inaccurate tracking number and subsequent notifications of potential delays. This left me feeling misled and undervalued as a customer. As a loyal customer who has purchased multiple Baseus products in the past, including the Baseus desk lamp pro and a 65W powerbank for PC, I expected better service and greater accountability from the seller. After two weeks since the Baseus seller proposed the refund, I'm still waiting for it. Overall, I cannot recommend either the Baseus product or the seller on Amazon based on my recent experience. It's unfortunate that what should have been a simple purchase turned into a frustrating ordeal. Buyers, beware.”

Helpful Report

Posted 7 months ago

“Didnt send the right item and its coming from china so the returns are to china. cost a fortune to return back. You have to go through all kind of hoops to even return back to them. DO NOT USE THIS COMPANY”

Helpful Report

Posted 8 months ago

“If I could give 0 stars I would. I am glad I read the reviews and will do so moving forward before purchasing from other companies. I had no idea the clothes would come from china. I never would have purchased if I had known because they always look cheap. I ordered on 4/19 and had not received any shipping info. I reached out on 4/25 to see when the order would be shipped. They responded the next day to say they were processing it now and would send an email with the tracking number when it is shipped. I have not heard a thing. After seeing these reviews, I asked for my order to be cancelled and I be refunded. I will see if they hit me with the “we can’t refund because the order has shipped” like another reviewer stated. I’m not buying from this company again.”

Helpful Report

Posted 8 months ago

“I am so sad I didn't see these reviews before I ordered. Its been a month now and I am experiencing everything other customers are stating. Its been on its way and be patience. The event already past so I don't even need it now glad I didn't order everything I saw I wanted just 2pcs but that is still a lot.”

Helpful Report

Posted 8 months ago

“Fraudulent company in China. Do NOT purchase!”

Helpful Report

Posted 8 months ago

“I ordered almost 4 weeks ago on the 15th. I received a blouse from my order and still waiting on my other two pieces. The quality is cheap. The event I ordered the outfits for already happened. I am very disappointed.”

Helpful Report

Posted 8 months ago

“No Name or address was added to package just city and state . I don’t believe it was my package. They sent something so it would look like they were sending me my package . I believed they are scammer and taking eople money.”

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Posted 8 months ago

“BEWARE FAKE COMPANY DONOT ORDER ANYTHING FROM THIS SITE. 3 weeks a still haven’t received anything contact them a received a fake tracking number. Stay away. (DANGER DANGER DANGER FAKE FAKE FAKE. )”

Helpful Report

Posted 9 months ago

“The order was not shipped out within 24 hours of receiving it as advertised. Then three weeks later an email was sent saying it was still in production. The next day I emailed them to cancel the order because it would arrive too late even though I paid for expedited shipping but was now told it had just shipped. They will accept a return if I pay shipping costs as outlined in their return policy and suggested I keep it and offered me a 15% discount. Never again. Buy American!”

Helpful Report

Posted 9 months ago

“This place is fraudulent please don’t purchase anything off of their website. The pictures that they post are photoshopped from other places that have closed so they’ve Photoshop those it’s not the real thing they actually saw their clothes and then send them to you. It’s not the same.”

Helpful Report

Posted 9 months ago

“BIG 🇨🇳 FLAG!!! DONT SHOP WITH THIS PLACE. The women that are stating they receive their purchase in a timely manner they live there. This company is based out of china it’s not worth it 6 - 7 weeks before getting your items DONT DO IT…PLEASE DONT”

Helpful Report

Posted 9 months ago

“My nephew purchased a Baseus Magnetic power bank battery pack 6000mAh wireless portable. And on March 9th, this charger burst into flames and causing my sister car to catch fire and her kids had to jump out of a moving car. Now they are suffering from injuries and traumatized. The picture speaks for itself. My sister lost her car and almost lost her kids. Don’t order from them!”

Helpful Report

Posted 9 months ago

“I ordered the quilted dress it was tight in the breast area so I ordered another one in I larger size with a discount when I received that one I could barely get it around my neck just wasted my money I emailed them a second time no response never again lesson learned”

Helpful Report

Posted 10 months ago

“DO NOT ORDER FROM THIS COMPANY DO NOT ORDER ANYTHING.Shipping is very horrible.”

Helpful Report

Posted 10 months ago

“I placed my order for two women’ suits approximately a month ago and haven’t heard from them since. My order number is BC56522.”

Helpful Report

Posted 10 months ago

“Indeed two suits on January 19th 2025 it is now February 13 and still have not received my item. I have emailed and they have responded several times with the same response it’s on it way. They give me tracking and since January 25 it’s still in China and now they say they can’t refund me my money back. Please avoid this site. They are stealing people money and sending items to the customers”

Baseus 1 star review on 14th February 2024

Helpful Report

Posted 10 months ago

“Run do not run. They will try at all cost to not honor their return policy by charging $30 for shipping it back or trying to get you to keep it at a 20% discount”

Baseus 1 star review on 25th January 2024

Helpful Report

Posted 11 months ago

“If I could give them 0 stars I would. I don’t mind shopping from China - that's not the issue. The issue is that they DONT TELL YOU THAT!!! They use a Jamaica NY address and tell you the product is shipped. Then it sits in NY for weeks. While they update shipping every few days so they don't lose their paypal monies. All correspondence to them is responded with "its not our fault". I ordered on 11/18 and the tracking STILL says Jamica NY [see pics]. For those who use PayPal as a seller, we know they hold your money till item is shipped. This company receives your money and then orders the product. Most likely the products are made to order as well. If I know the shipping is 8 weeks and still order then I am good to wait - IF they were HONEST about the turn around time. They are not. I filled a complaint with my CC company and they reversed the charge from PayPal. It's a shame shoddy sellers ruin it for the good ones. THIS IS WHY I only use a CC attached to PayPal online anymore. Too many scammers.”

Baseus 1 star review on 18th January 2024

Helpful Report

Posted 11 months ago

“I ordered 2. Received 1.(not the best quality) Second is stuck at usps. They told me to go get it. That was not the arrangement. Post office said tracking number not eligible for inquiry. They still will not check it out or give me my refund.”

Baseus 1 star review on 8th January 2024

Helpful Report

Posted 11 months ago

“Do not order from this company. Order takes forever to arrive. Sweater was moldy. Was told in order to receive a refund I would been responsible for shipping it back to China.”

Helpful Report

Posted 11 months ago

Baseus is rated 1.3 based on 118 reviews