Basset & Gold Reviews

Name: Basset & Gold
Address: Finsbury House23 Finsbury Circus, London
Rating: 4.50

4.5 Rating 301 Reviews

90 %

of reviewers recommend Basset & Gold

Company Reviews

Questions

Metrics

4.5

Based on 301 reviews

Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

Visit Website

Phone:

0800 249 4555

Email:

nicholasw@bassetgold.co.uk

Location:

Finsbury House23 Finsbury Circus
London
EC2M 7EA

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The service from the Dedicated Relationship Manager is excellent and professional, the website is clear and definitive and the investment returns are highly competitive.”

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Posted 7 years ago

“I feel that my money is safe with B & G!”

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Posted 7 years ago

“very helpful over the phone, spoke at my level of understanding, clear advice given...thanks JOHN”

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(Redeem) - Posted 7 years ago

“I have no problem with Basset & Gold. They have made every effort to keep me in the picture regarding investments, change in staff etc.”

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Posted 7 years ago

“Excellent one to one service from Hannah including follow up support Thank you”

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Posted 7 years ago

“Prompt and Friendly service. Competitive returns on investments.”

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Posted 7 years ago

“Basset and Gold were extremely easy to deal with. Quick efficient service. Easy to understand the different options. EAsy to contact and excellent customer service”

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(Basset) - Posted 7 years ago

“A very easy and simple way to invest with regular payments transferred into your bank. When the investment expires I'll look forward to investing in the new deal available to include savings plus the returned capital. Simples .”

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Posted 7 years ago

“Te service was courteous, un-pressured and efficient.”

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Posted 7 years ago

“The care and interest that is shown when dealing with circumstances,when the client is seeking information.”

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Posted 7 years ago

“Very easy to deal with And Daniel always keeps me up to date.”

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(Redeem) - Posted 7 years ago

“Their rates of Interest are higher than those of many other organisations”

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Posted 7 years ago

“I have found Bassett and Gold very helpful. The interest rates are very competitive and the fact they are part of the FCSC scheme was important to me. However, the website needs some updating and initially I was confused as to how the investment work.”

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(Redeem) - Posted 7 years ago

“Good customer service”

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Posted 7 years ago

“we dipped our investment toe in the waters with Basset & Gold and are very pleased with the service we receive”

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Posted 7 years ago

“Hannah kept me well informed about the process and the product I was investing in and the whole process went very smoothly.”

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Posted 7 years ago

“Following initial contact with Basset & Gold, personal agent assigned was very helpful. Kept in contact on a regular basis - excellent service and agent (Adam Tarrant) so far. Thank you.”

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Posted 7 years ago

“very good range of products. Efficient service manager,Good follow up procedure. As a very satisfied client. I would highly recommend Basset & Gold as being easy to deal with, very helpful & understanding client's requirements & concerns”

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Posted 7 years ago

“The guy from the compliance team who called me to explain why my documents needs to be certified is an ignorant person. He kept talking over me and made me feel stupid about the whole certification process. It's a lengthy process and additional cost to me. I told him to save each other time and refund my money but he kept talking until I have to raise my voice. He refused to accept my explanation and got to my nerve trying to convince me to provide the document. All I want is my £5k back!”

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Posted 7 years ago

Thank you very much for your comments. We value all feedback and we are sorry you feel your experience with Basset & Gold was unsatisfactory on this occasion. However, I can assure you that our actions are completely aligned with the established legal and regulatory industry processes that we must adhere to. To explain this in a little more detail, when a new customer applies to invest in one of our bonds, it is very important that we verify their identity. In fact, it is part of the Financial Conduct Authority’s anti-money laundering regulations. Unfortunately, your credentials failed to pass our automatic ID verification and we haven’t received a certified copy of your ID, so we’ve been unable to complete your application. Having looked into your file, we can assure you that your funds will be returned to you within a matter of days. We will absolutely take on board your comments regarding any alleged rudeness. We pride ourselves on maintaining excellent customer service, and as such, we will investigate this matter internally as a priority. The Basset & Gold team

Posted 7 years ago

“the phone contacts have been positive and helpful, no questions have been left unanswered”

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Posted 7 years ago

Basset & Gold is rated 4.5 based on 301 reviews