Bax Music Reviews

Name: Bax Music
Rating: 4.04

4.0 Rating 2,215 Reviews

76 %

of reviewers recommend Bax Music

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Metrics

4.0

Based on 2,215 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 71%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Bax Music 1 star review on 27th January 2025

179

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had been looking for a reasonably priced Fender Mustang short scale bass for a while and one that would look ok on stage (so not the canary yellow, pink or gold models Fender has been putting out). BAX are now selling a very cool black Fender Mustang short scale bass for a decent price-I ordered mine and it was delivered on time by UPS. It plays beautifully and I’m really happy with my purchase.”

Helpful Report

Posted 4 years ago

“I am a professional musician and I have been using music shops online since 20 years. I bought from Bax for the first time on March and this is for sure my last time. The item was not working, payed for new but got the feeling it was used. They offered me to repair it. But Costumer Service is absolutely a nightmare. Not communication, not helpfull at all. I need to chase them all time. And this just for saving 10 pounds from other shops. Not anymore, neither me neither my students. Avoid them.”

Helpful Report

Posted 4 years ago

“I don't want to throw a Karen on them, but...here a list of things I am sorry about: I am sorry if i placed an order 3 days ago agreeing the delivery being out today. I am sorry for checking the email sent this morning saying that the item was out of stock and giving me a cheap alternative. I am sorry if i adjusted my delivery time with my fav shop in italy that they could send my cymbals in 2 working days, but i agreed for 5 working days to give BAX Music time to deliver the cymbal bag first. I am sorry if i have a 24" ride. I am sorry then when I choose this morning to have the cheaper option you gave me the delivery will be "by monday...i can't assure 100%". I am sorry if i am still waiting for an email confirmation for my ref number for the refund that will be in within 5 working days. I am sorry I choose you, I could've been waiting 3 days more with my Italian supplier to have the bag i wanted, delivered everything in 2 working days, have my 50% off from the manufacturer and be happy. I am really sorry. Never again.”

Helpful Report

Posted 4 years ago

“Goods arrived clearly second hand and damaged. Asked for returns label and send goods back. All I get when I phone up is '' someone will phone you back later today'' doesn't happen. AVOID AVOID AVOID at all costs.....been 4 weeks now they will not let you speak to a manager and will not return calls or emails.”

Helpful Report

Posted 4 years ago

“Criminal. Still haven't returned my money! Customer Order Number 7938351 Do not buy from this company. Customer service is terrible. Didn't receive order and after 2 months they still have not refunded me back £1235. I'm currently still chasing my refund. Absolute joke.”

Helpful Report

Posted 4 years ago

“Absolutely horrendous customer service. Still not received my goods no update at any time. THEY USE HERMES AND HAVE NO POINT OF CONTACT FOR ISSUES I STILL DO NOT HAVE MY ITEMS STAY CLEAR!!!!!!!”

Helpful Report

Posted 4 years ago

“Exactly the same problem. I ordered a guitar and wanted to cancel the next day. Wrote several emails but no reply. No one attends to calls. The website said refuse the delivery. Hermes brought the delivery and I refused. Yet Hermes sent me an automated message that my delivery was successful. Wrote back to Bax about my refund but its been more than a month no reply. Horrible service. Definitely not worth spending my money.”

Helpful Report

Posted 4 years ago

“Non existent customer service even after five emails to Bax. Purchased a Ukelele, which is a seconds but not listed as such. Took a very long time to arrive and the tracking number was incomplete. Shoddy paint work, dents, scratches and glue on neck. Don't waste your money on purchasing from here, they don't care about my complaint. I'm self employed, money is tight and this was purchased for someone recovering from the virus. I'm ashamed I spent money with Bax.”

Helpful Report

Posted 4 years ago

“Purchased a Behringer RD8 (808 clone) for £225 Amazing price way cheaper than Amazon Order Sunday arrived Thursday as per website. Brand new sealed etc Not sure why there are some poor reviews the service and price was amazing proving there is life outside Amazon !! Would recommend awesome”

Helpful Report

Posted 4 years ago

“I am not one to normally write reviews on things like this but the service I received was shocking, it took 7 weeks for my parcel to be delivered and there was no communication, after 3/4 weeks I tried to make contact with by both email and phone but got no response at all. I work full time so needed information on when it was as going to be delivered. It wasn’t until I opened a request with PayPal that they responded and explained there had been a problem and apologised, I gave it the benefit of the doubt but it then happened again for another 3 weeks. After saying I would open another formal request with PayPal they replied to say they were going to ship it the following week and send me tracking information, the tracking information was in a foreign language and I could not understand it. I then got a text from a delivery driver telling me he was 20 minutes away with a pallet for me, he showed up and put it on the road and told me to come and get it and said he couldn’t help me to get it in the house even though I was a young girl on my own (a large piano and stool). I have recently emailed Bax to ask for their complaints procedure and the lady who replied to me says she doesn’t know what this means. Totally and utterly disappointed.”

Helpful Report

Posted 4 years ago

“Terrible Customer Service. I Purchased 6 amplifiers 2 of which were faulty because i needed an urgent replacement. I had to purchase 2 additional items as the sales team agreed to refund the cost when i had a chance to send the faulty items back. I am now stuck with 8 items that i cant rely on to work reliably and there refusing me any sort of refund. TERRIBLE SERVICE, NOT BASED IN THE UK LIKE ADVERTISED AND MISSLEADING TERMS AND CONDITIONS. AVOID!!!”

Helpful Report

Posted 4 years ago

“failure to delever for christmas. long wait for my money back no compensation offered wouldnt let me speak to a manager lied to with delivery date several times not based in uk as advertised took my money in minutes no customer services emails not replied to one dissatisfied customer we live and learn!”

Helpful Report

Posted 5 years ago

“Don't use. This is a Dutch company pretending to be in the UK. Did not deliver on specified day because it came via France! Customer service didn't care.”

Helpful Report

Posted 5 years ago

“I purchased a piano through Bax Music on Saturday 30th November and booked a delivery date of Wednesday 11th December through the website. Bax Music’s couriers decided to attempt to deliver it on Monday 9th December when no one was in the house. I called up to rearrange a delivery for Friday 13th December and took annual leave to ensure I would be around to collect it. No one turned up. I then sent Bax Music customer support an email asking for an explanation and solution. 5 days later I had yet to receive a response, so called their customer support. After waiting a while for someone to pick up, the customer support agent had no clue it wasn't delivered on the previous Friday. I asked him what he was going to do about getting the piano delivered. He suggested I contact the courier myself as there was ‘nothing more’ he could do. I explained that I had contacted them multiple times but they either didn't pick up or promised a delivery date and then didn't deliver. I then asked for a refund but was told this would be 'difficult to do' and the line then went dead. I called again but no one picked up so I tried a different number. After another long wait another customer support agent answered. I explained that my purchase hadn't been delivered and that i'd like a refund. I was then told she 'didn't have the authority' to process a refund and she would need to ask another department. I asked to be put on hold while this was done but she refused. I am now pursuing a refund through my card company and it looks like the family Christmas present won’t be arriving after all. All in all an absolutely abysmal service by Bax Music. Long customer service waiting times, no responses to emails even after 5 days, and unwillingness to refund money for undelivered goods. Do yourself a favour, shop somewhere else and avoid the nightmare.”

Helpful Report

Posted 5 years ago

“1, sent me a used guitar when i paid for new 2, replacment guitar was the same used guitar!!! 3, had to get pay pal involved in order to get my refund as i kept getting fobbed off! 4, they have me a voucher as a "sorry" but it isn't valid. Be prepared to speak to liz, Kingsley and Martin at customer services a lot!!! - if something goes wrong!!!”

Helpful Report

Posted 5 years ago

“Good if you get what you ordered, terrible if you have an issue. They don't reply to their own email enquiry system and they certainly don't answer their telephone. Customer services virtually non existent. 2 emails and around 55 minutes of waiting for someone to answer the phone, over a period of 3 days”

Helpful Report

Posted 5 years ago

“I placed an order with Bax back in January 2019 with the item being in stock too (apparently). The item never arrived, I chased and although the customer service people were friendly, it never boiled down to actually getting anything done. They promised to try to redeliver, they blamed Hermes and Parcelforce, who I have previously used and have never had an issue. When it became apparent I wasn't going to get my order, I requested a refund 5/3/19 as I had been 'messed about for a month or so. They then refused as they couldn't locate the package (it never arrived!) I finally got my refund on 26/3/19. It was a lot of hassle ringing and trying to obtain my refund and I was able to buy the same product on Amazon for slightly cheaper price but most importantly free next day delivery.”

Helpful Report

Posted 5 years ago

“Bought 2 subs from them. Both arrived with damages. Decided to return them and so my nightmare began. I will never ever do the mistake to buy from them again. Be careful!!!! Got the money back after 2 months”

Helpful Report

Posted 5 years ago

“Very poor. Ordered £227.60 worth of products on Monday 1st April and they took the money that day. Order should have arrived on Wednesday 3rd April. Got an email on Wed 3rd to say there was a "stock discrepancy". On the phone, they told me it was a missing power adapter (kettle lead). They held up the whole order because of a kettle lead. They had my phone number but chose not to use it. I needed one item that night and was left with no choice but to buy locally. Today is 12th April and still no sign of the refund. Have been promised a new date of 16th April for my money back. AVOID!”

Helpful Report

Posted 5 years ago

“Wanted a tube screamer on my pedal board for ages. Finally decided to go for it and ordered through Bax Music. Bestprice on the internet. Free delivery. There the next day. My own Christmas present to myself. Perfect.”

Helpful Report

Posted 6 years ago

Bax Music is rated 4.0 based on 2,215 reviews