Bax Music Reviews

Name: Bax Music
Rating: 4.04

4.0 Rating 2,199 Reviews

76 %

of reviewers recommend Bax Music

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4.0

Based on 2,199 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Bax Music 1 star review on 10th December 2024

177

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Grateful for the item purchase”

Helpful Report

Posted 1 month ago

“I bought two of the Glorious Record Rack 330 to organise my vast collection of vinyl LPs. All I can say is the clue is in the name, they are indeed 'glorious' and I'm so happy with them. They are without doubt the best manufactured and most sturdy flat pack assembly I've ever had. If I had one small criticism it would be that they come with no feet as mine sit on a tile floor with underfloor heating. However, I had some spare round rubber sound isolation pads that I stuck to the bottom with double sided tape and the job is complete. I love them and would wholly recommend these to anybody. Thank you Bax!”

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Posted 1 month ago

“Sire T7 Tele arrived. Parcel Force dropped it out of delivery van! On checking it was OK. Minimum packing. Outside box should have been packed with protective substance. Guitar was inside a Sire cardboard box and seemed OK. Needed set up. Neck bowed and intonation way out. I have fixed it but low E string can’t be pulled back far enough to intonate! Shame as after all that work it’s a bloody great guitar. String change tomorrow and I’ll try and cut the spring on the low E saddle? A set up would have been welcome?”

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Posted 1 month ago

“Ordered a Gibson guitar case for my daughter for Christmas. Turned up in a massive box which looked great. However, I thought I'd better just check it was all OK. prior to the big day. Upon opening the box I found the guitar case wrapped in the filthiest, dirtiest plastic wrapping. It looked like it had already been sent down a chimney!! The guitar case itself was also covered in patches of dirt and dust, which resembled mould. I managed to clean it off no problem, but the packaging it came in all had to be thrown away. I think Bax Music need to do a bit of quality control with their stock. Whoever boxed that item up is a total idiot!”

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Posted 1 month ago

“Ordered Fazley left handed guitar on 28th. Nov.2024 and as of today 6th. Nov. There is no tracking info as to where the package is or when it will be delivered. I have emailed customer service but they don't seem to know where the package is either, i am still waiting for a update. I am very dissapointed as this was a Christmas present for my son. I will not order anything again from Bax.”

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Posted 1 month ago

“I don't understand how they are allowed to sell items that are out of stock. I received an email stating that my order was on its way, but when I went to collect the parcel, I found only a plug adapter inside a large box. I honestly thought it was a prank. A customer service representative informed me that they didn't have the item in stock and couldn't provide an estimated availability date. I recommend avoiding them at all costs!”

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Posted 1 month ago

“Got this microphone at a good price. It was delivered quickly and was well packaged. I am very happy with how it performs. I bought this to use on my acoustic guitar and I have to say that the results are really good. I have tried a lot of microphones over the years and this will be my first choice for acoustic guitar from now on.”

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Posted 1 month ago

“Bought a B stock Gretsch electric guitar from Bax. Came in original box which was ripped but found the guitar to be spotless. No marks, scratches or dinks. Plays like a dream, really happy with purchase.”

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Posted 1 month ago

“I am also waiting for my instrument to arrive, ordered a week ago, no tracking information, apparently packed on the 29th but now lost. Fobbed off the first time I phoned, an investigation now started. Very disappointing as I have used Bax before with no problem. No communication except these invites to review my new purchase!! Advised to phone back next week!!!!!”

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Posted 1 month ago

“Ordered on 28th.November 2024, its been a week now and still haven't recieved my order. Tracking just says 'Advised' everytime i go to tracking. I have emailed twice but as yet no reply. Where is my order ?”

Helpful Report

Posted 1 month ago

“My partner paid £1630 on Thursday 28 November with her credit card using my account to purchase 2 x Technics 1210 MK7 turntables which included Saturday 30th November delivery, it is now Thursday 5th December (1 week) and they still haven’t been delivered, in fact they don’t even know where they are and the staff don’t seem interested and keep saying about the delivery fee that has been refunded and nothing about the other £1620 of turntables, I have a tracking number which is not recognised by Parcelforce and none of the staff seem interested that I haven’t received my turntables or when I will receive them. I will think twice before using them again as they are only interested in continuous orders and not the customers who have already paid, they have said there is now an investigation into what is happening but I will be contacting the credit card company if they don’t arrive this week. They do not reply to emails and when I called and asked to speak to a Manager/Supervisor I was told that isn’t possible, If you do order from them do not pick delivery by Parcelforce, choose the other 2 courier’s as the items come from there warehouse abroad and Parcelforce don’t log them until your delivery hits the UK”

Helpful Report

Posted 1 month ago

“Ironically I've been invited by Bax Music to review the Amplifier they have yet to deliver. I ordered it a week ago. Payment went straight through followed by a customer Service email to say the Amplifier had left their w Warehouse. It included a link to Parcel Force with a tracking number. It was sent 24 Express. Well the 24 working day hours passed, day after day. Nothing on the tracking number. Says they haven't received the Amplifier. I have written twice to Bax Customer Service. They haven't replied at all.... Until they requested I review the amplifier. Something is quite right. Perhaps the company only has a shipping office in Folkestone and the warehouse is in the Netherlands. Maybe they are waiting for B stock returns or A Stock from China. It's a mistery to me. I'm disappointed that's all. I wouldn't recommend buying from this company.”

Helpful Report

Posted 1 month ago

“Haven't received anything from you yet, still waiting for a tracking number from whichever incompetent courier service you've selected. Not impressed, needed them for a gig tomorrow night”

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Posted 1 month ago

“All good here, highly recommended”

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Posted 1 month ago

“Received quickly double boxed very pleased”

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Posted 1 month ago

“Excellent solid protective COVER for my Fender Mustang GTX 100. 👍😊👍😊👍😊👍😊👍😊👍”

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Posted 1 month ago

“Very prompt delivery with sensible packaging. Items were accurately described and very competitively priced.”

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Posted 1 month ago

“Order arrived in a timely manner well packaged with no damage. Very pleased with the cajon and looking forward to it being used by my son and granddaughter. Overall very satisfied”

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Posted 1 month ago

“Good priced item, fast shipping, and great communications!!”

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Posted 1 month ago

“I have always had excellent service from Bax music. My tip would be not to pay extra for UPS delivery because I found their service left a lot to be desired. But for great quantity instruments and prompt service Bax is up there with the best.”

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Posted 1 month ago

Bax Music is rated 4.0 based on 2,199 reviews