Bax Music Reviews

Name: Bax Music
Rating: 4.04

4.0 Rating 2,209 Reviews

76 %

of reviewers recommend Bax Music

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Metrics

4.0

Based on 2,209 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 71%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Bax Music 1 star review on 27th January 2025

179

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great product and very good service. After an awful experience earlier in the year I thought I would try you one more time and i am pleased that I did. Price was competitive and the produce arrived a day before it was expected.”

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Posted 3 years ago

“Watch my review of this fantastic Guitar Here: https://www.youtube.com/watch?v=Umei7JWdJWA This is certainly a new contender to challenge all brands in the low end market. Glarry, Harley Benton and Squier there is a New Guy on the Block and its not playing games ;) I would highly recommend anyone that is on a budget and looking for a telecaster that gives you quality sound at a fraction of the cost of most brands to buy a Fazley without Hesitation.”

Bax Music 5 star review on 24th August 2021

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Posted 3 years ago

“Very happy with my order. Quick delivery . and what I expected good company”

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Posted 3 years ago

“Delivery one day early great .RME dac best piece of hi fi i have bought for years”

Bax Music 5 star review on 23rd August 2021

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Posted 3 years ago

“Super fast delivery. Exceptionally well packed. Delighted with my new Fender Strat neck. Excellent service!”

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Posted 3 years ago

“Hermes has still not delivered my stool”

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Posted 3 years ago

“This is not a review about the item as I have already got one and the quality of the Pioneer turntable bought is unquestionable. So, on to Bax. My order didn't arrive on the date advised. Mixed messages regarding delivery date on receipt of order. No prior warning from either Bax or Hermes as to eventual arrival date and time. Nil response to emails from me until I threatened to cancel the order. Telephone query not answered - automated service promised call back within 24 hours - I'm still waiting FIVE days later. No apology for the delay in delivery. Poor communication and customer service all round. Refunds and returns process is very poor. Wouldn't buy from Bax again. Nearly a "buy cheap, buy twice" situation.”

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Posted 3 years ago

“items arrived well packed and on the day i was told, quick to respond to phone call i had to make as i thought i had made a mistake on delivery times, very helpful and polite staff.”

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Posted 3 years ago

“Hard to know how to rate Bax. To be fair to them, I did receive my order, and the product has been fine. However if you do need to get in contact with them, good luck. I believed there was a problem with the item I received (I thought there was a cable missing, turns out it was hidden in the outer packaging). So I went on Bax Musics website to get in contact with them. First port of call was an email - which I have never received a response to. I then rang them a few times. Upon calling you will be greeted by an annoying automated message, and asked what you are calling about. It will then tell you they will call you back, and hang up on you (there is no option to hold the line and wait). I have not received a call back yet from any of my calls. In summary, I have ended up OK, and my new speakers/sub are working fine. However if do you have ANY issue with your order, you will find it impossible to get in touch with Bax Music. Their customer service is useless. I suggest you try it now, I guarantee you won't get through.”

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Posted 3 years ago

“Ordered a set of fender 70s tuners,they came on time although expensive, unfortunately the guide holes in machine heads are much to small and anything larger than gauge 9s won't fit without drilling tuner! Also they are smaller in size overall! Not bax,s fault but fender! Buyer beware.”

Bax Music 2 star review on 10th August 2021

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Posted 3 years ago

“delivery a day early than quoted, great! ordered on line very easy. also great,”

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Posted 3 years ago

“Excellent pricing, first class service and excellent delivery. What more could you want!!”

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Posted 3 years ago

“Very happy with the whole transaction. I’ve used Bax before on numerous occasions and never had any problems.”

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Posted 3 years ago

“Not received my item “Hermes lost it” on the 26th july, I told BAX about it and iv not had a reply since”

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Posted 3 years ago

“Super price and exemplary service.”

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Posted 3 years ago

“Super price and exemplary service.”

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Posted 3 years ago

“I recently purchased a Dual Laptop stand. Good quality product & communication of delivery very good. However delay in delivery due to customs checks held up receiving product. Overall good service. Thankyou”

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Posted 3 years ago

“I trust Bax every time to deliver a quality product, on time. I buy all my DJ gear from Bax. They might not be the cheapest, but that doesn’t matter as the quality pays for itself over time. Customer service is quick and always fantastic,”

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Posted 3 years ago

“I recently purchased a keyboard bag for my Casio SA46. Delivery was slightly later than promised but no major concern. Bag arrived well packaged and is more of a dust protector for the instrument than a padded protector. Again, this wasn't promised to be padded by Bax so I got what I paid for. Happy with the price. Would I use Bax Music in future? I would have to say, based on this experience...yes, most definitely.”

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Posted 3 years ago

“Just purchased a backup set of Shure SE846 inear phones. I 've used them for some years as my monitors at live gigs to hear my Roland TD50KV pro Drum Kit mixed in with the rest of the band ( wwwfirestarinfo.co.uk). They are the best in ear monitors I have come across if you are looking for a seriously good set of in ear monitors and have the funds to spend. I especially like them for the lower bass end frequencies. When I hit the bass drum or floor tom you get all the low end you would expect from a studio miked up drum kit , as well as a full midrange sound and a nice clear crisp top end when hitting the cymbals, this is using the 846's with the blue coloured filters in them. The Black filters give a more warmer muffled tone to the sound ( Good for bass guitar?) where as the white filters keep everything that bit thinner and crisper probably better for vocals? As with all in ears they do require regular cleaning as ear wax can build up and change the sound quite a bit. I would recommend using the little pink tooth cleaning brushes you can buy for this. You may eventually need a new set of plug in leads, they can eventually wear but they are easily replaceable. Make sure you but original Shure ones. The cheaper rip off makes can easily damage the tiny pin connectors in the earbuds and as these earphones are very expensive, bite the bullet and get the proper Shure replacement leads to protect your investment. The 846's easily sound as good if not better than a high end set of over the ear headphones, but far less visible in a live gig environment. What's not to like”

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Posted 3 years ago

Bax Music is rated 4.0 based on 2,209 reviews