Bax Music Reviews

Name: Bax Music
Rating: 4.04

4.0 Rating 2,203 Reviews

76 %

of reviewers recommend Bax Music

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4.0

Based on 2,203 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Unable to review product as still not delivered. Although this is my third purchase from Bax (nothing wrong with previous products other than a faulty guitar jack socket which I fixed myself), the delivery service from Parcel Force leaves a lot to be desired.”

Helpful Report

Posted 1 year ago

“Shocking experience. My electric guitar has still not been delivered after ordering 10 days ago. Impossible to speak to on the phone, hours wasted. Various emails ignored. Avoid at all costs”

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Posted 1 year ago

“First I did not know I was charged £5.95 for postage and packing until I finished with payment. I went on customer service to cancel, I did this 5 times and they did not answer, they just sent the items. I thought it was free P&P your help and customer services are a Joke”

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Posted 1 year ago

“Good quality guitar case, excellent price, well packed for delivery”

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Posted 1 year ago

“.ordered on Wednesday. Guitar was delivered 2 days later . Excellent quality Guitar.Bax were brilliant in every way. Price and information were excellent. Would recommend them highly.”

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Posted 1 year ago

“Excellent service & rapid delivery. Guitar case was listed as B stock, but in this case it just meant that it wasn't in the manufacturers' cardboard box. The case was in perfect condition & does exactly what I wanted it to - protecting my Yamaha Pacifica. I've got exactly what I wanted, in perfect condition, delivered quickly, at a bargain price. What's not to like?”

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Posted 1 year ago

“Good fast delivery. Looks great but haven’t tried it yet ‘cause it’s a XMas pressie.”

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Posted 1 year ago

“Be very very careful ordering anything from Bax Music. All well until things go wrong when they supply you with defective goods & their response is to send intimidating responses such as "No fault found? If we are unable to find any fault with the product, we will also charge a consultation fee of £55 including VAT and excluding postage." Ordered a pedal I need for gigging but went wrong within 3 months and after returning it in October they've kept it ever since. When you ask where your gear is their CS response is basically to tell you to do one, even after you formally complain. Bax Music CS (customer service) behave as if the Consumer Rights Act 2015 doesnt apply to them. If they were run by musicians who cared about musicians then their wretched customer service might not be so bad. I will avoid at all costs in the future and a great example why to buy local instead of discount internet retailers.”

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Posted 1 year ago

“Fabulous service. Kept up to date at each point in delivery. Well packaged. Great price too - much better than other retailers.”

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Posted 1 year ago

“Was absolutely delighted with how fast the delivery was. I have finally one happy son after bad experience with another company. Will definitely using Bax Music on a regular.”

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Posted 1 year ago

“The bax guitar stool is really well made and sturdy, at almost half the price of fender,taylor branded equivalents, its very good value”

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Posted 1 year ago

“Thank you ordering was easy delivered on time will use you in future. My son will be over the moon on Xmas morning !!”

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Posted 1 year ago

“Good product. Great communications with BAX. Arrived on time.”

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Posted 1 year ago

“I bought a couple of studio racks and a shelf. All three items arrived in good condition. Assembly of the racks was straight foward and simple and fitted together without problems. No issues from Bax at all, just poor delivery from Parcel Force who had the items for over 48hrs on a 24hr delivery. Would by from Bax again.”

Helpful Report

Posted 1 year ago

“As usual great value for money. The Stratocaster arriving in great shape. The Neck pocket was incredibly well put together rivalling some of my custom gear. Tuners held very well and the look of the guitar in general was excellent. Played well and may upgrade pickups just because I have an expensive set to hand. For £69 no brained. Love Bax Music and delivery was 2 days ahead of schedule.”

Helpful Report

Posted 1 year ago

“I have now had the Guild D150CE (Bstock) 3 months, As I wanted to give an accurate opinion of the Guitar, firstly i was weary about buying "B stock" but needn't have been , it hadn't been played, it was brand new, I asked BAX why would it be returned? ans."its likley sombody bought 2 guitars, and returned 1 of them", Maybe not even this make/model, Upon arrival, Double boxed, I very closely inspected it, as you do, 3 very minor finishing faults, and i do say minor, BUT certainly not enough to send it back for, The poly finish is very fine, A very big plus, and a very pretty guitar, The rosewood was darker than i was expecting, but, this is an observation Not a complaint, I played it quite a lot over the weeks, after i set the action to where I wanted it, As it was high, But you almost always have to do that anyway, It is very nice to play with its 44.5 nut width, The strings fitted were d'addario phospher bronze, 12/53, which i use and were good, Now it has Elixir 12/53, phospher bronze, which, i also use, Important bit, The sound. Quite loud, very balanced, and a tone thats not as bright as my Taylor, but sharp enough, and not as warm as my Epiphone EJ200 CE, But its a nice sounding guitar, all the notes across the fretboard & up the fretboard are all nicely distinctive, And, a sound of its own, I never "plug in" so, electrics not tried, I would without hestation recommend both the guitar and BAX to anybody, who couldn't have been more helpfull and a big thanks to 'Sam' on the phone, Hope This helps sombody, as i know, its hard to buy untried, untested, and not in your hands, but i did and glad i did,”

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Posted 1 year ago

“Easy to order and fast delivery and good price, works really good the lights are an extra touch my daughter loves it and good sound”

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Posted 1 year ago

“Excellent service, clear communications, rapid dispatch and securely protected and boxed. Couldn’t ask for more.”

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Posted 1 year ago

“Perfectly happy with price and service. Haven't checked function of electrics as the item was bought as a present but visually fine well packed and delivered undamaged. I would use uou again. Thank you”

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Posted 1 year ago

“Product is good price is good parcel force delivery good they just need to get the tracking info right absolutely stupid system that you can’t track that’s twice now the delivery arrives unexpected with no chance of tracking”

Helpful Report

Posted 1 year ago

Bax Music is rated 4.0 based on 2,203 reviews