Bax Music Reviews

Name: Bax Music
Rating: 4.04

4.0 Rating 2,215 Reviews

76 %

of reviewers recommend Bax Music

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Metrics

4.0

Based on 2,215 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 71%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Bax Music 1 star review on 27th January 2025

179

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have been dealing with Bax Music for some time now, and slowly building up my mobile disco rig (although I have to sneak past the wife!). Recently purchased a pair of Bose F1 subwoofers, a CS1000RGB and Pangolin laser software. Bax cannot seem to beaten on price, and operate a flawless delivery service. Not had the chance to complain and review their customer service levels, since I have been happy so far. Keep it up !”

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Posted 4 years ago

“This is the first time i've had dealings with Bax Music. last week i bought a Boss TU-10 clip on tuner, i was impressed by the choice and the range of prices on offer, delivery was excellent the tuner arrived within a couple of days and in perfect condition, i can certainly recommend Bax Music to anyone. ,”

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Posted 4 years ago

“Great price and delivered sooner than expected, great email communication .”

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Posted 4 years ago

“My delivery was received sooner than expected, great delivery system and communication .”

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Posted 4 years ago

“Struggling to face me the right product at the right price until o found Bax music. Very happy with the purchase and experience.”

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Posted 4 years ago

“Brilliant customer service and excellent products. I highly recommend Bax Music.”

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Posted 4 years ago

“Easy service, affordable product, but far too much unsustainable packaging. I bought two relatively small items and they came in an enormous cardboard box, padded out by hoards of plastic airbag packaging. I understand that large boxes must sometimes be used for smaller items to improve packing efficiency in transit, but the amount of plastic padding out the order is inexcusable. There are a number of more environmentally friendly packaging options these days, and I was very upset to receive my order with so much plastic in this day and age where we are at a critical point of climate change.”

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Posted 4 years ago

“Very good price for vox pathfinder amp very good delivery well packed very happy with bax service will use again thanks”

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Posted 4 years ago

“Purchased a reverb pedal from bax music 13th September (supposed to arrive by 21-24nd sept) just in time for my gig. Didn’t arrive, so won’t be using it at the gig...told it will be another 4-5days...how does it take over two weeks to send a parcel...don’t think I’ll buy from bax again”

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Posted 4 years ago

“Best price, and outstanding service and delivery. Have bought from Bax previously and probably will again. Excellent. Thanks.”

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Posted 4 years ago

“HAD TO COMMEND THE HERMES COURIER SERVICE USED BY BAX MUSIC This review i had to write, not on the basis of Bax Music service only but the courier system they use, Hermes. On my recent purchase of a laptop stand, i expected to get my delivery on time as with all my purchases over the years. Some how, this purchase for the first time didn't show up on time and as such, i went to check my email. Upon on doing so, i saw a message from Hermes stating they could not deliver due to a road works going on and traffic was heavy and at that point, so even taking the detour would takes ages. I know this because, i too was caught in that traffic and road works coming to my destination 2 days before so in a nutshell, Hermes reason for missing the delivery on time was in fact truthful. I can highly respect that. And so, i got my delivery bright and early next morning. I'm a happy customer and appreciate that service from Hermes and thanks to Bax Music in the process. I hope both Bax Music and Hermes couriers keep this service and attitude going.”

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Posted 4 years ago

“They had the product which I needed when I needed at a very competitive price. Delivery time , packaging and customer support was excellent , will certainly buy from Bax again . Thank you.”

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Posted 4 years ago

“Website was easy to use and parcel arrived on the day I had requested. Came neatly boxed and well presented.”

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Posted 4 years ago

“Bought a case for my husbands Bass. The case is lovely looking. Very sturdy and secure with the bass inside. Not very heavy. Looks the part. Price was ok. Good service managed to pick what day I wanted it delivered. Happy all round”

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Posted 4 years ago

“I received an item different from what I ordered, customer service is sending me confusing messages. Many weeks passed and I'm still waiting for the item I actually ordered. Not a good experience, definitely wouldn't recommend.”

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Posted 4 years ago

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Posted 4 years ago

“in a situation such as this lockdown, it's reassuring that I can find stuff that I need and be able to buy it at the best price. This is important in today's climate and Bax Music have supplied several things to me over the past couple of years with excellent service. The Nux Tape Core is a pedal version of the old Roland Space Echo RE 201 and at a very affordable price and having owned the real deal back in the day I can say that these sound as good.”

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Posted 4 years ago

“Everything aways arrives on or before time and everything out of the box is ready to go I have purchased many items from Bax and will continue to do so as I trust them and they always offer the best prices”

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Posted 4 years ago

“I have yet to receive this item, consequently I am a very unhappy customer. I have tried to contact you on several occasions but keep getting a message saying it is not possible due to technical problems. I have never come across such poor service!”

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Posted 4 years ago

“After much research and frustration I ordered the monitor from BaxMusic at an unbeatable price.The delivery company was excellent and I was kept up to date re delivery time. All in all a good experience and I would be happy to use BAX Music again...no problems.”

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Posted 4 years ago

Bax Music is rated 4.0 based on 2,215 reviews