Bax Music Reviews

Name: Bax Music
Rating: 4.04

4.0 Rating 2,206 Reviews

76 %

of reviewers recommend Bax Music

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Metrics

4.0

Based on 2,206 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 71%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Bax Music 5 star review on 23rd January 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hi, No issue with the delivery and service from Bax Music but the quality of the guitar is not up to scratch. To say it has been quality checked clearly no one has checked to see if the frets are level. Several of them are high. Maybe this is the quality you get for the price. Will need to visit a local luthier to get this fixed Regards, Jason”

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Posted 2 years ago

“Excellent piece of kit from a professional company.”

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Posted 2 years ago

“The stool is absolutely fantastic for the price. Parcelforce made a real mess of the delivery, it was 5 days late. I cannot fault BAX or the stool.”

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Posted 2 years ago

“Fantastic product and superb price. Quick response to any questions”

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Posted 2 years ago

“I am very happy with Bax Music, I have bought 2 guitars from them and both arrived quickly well pakaged and in pristine condition I would happily recommend to anyone thinking of ordering from them.”

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Posted 2 years ago

“I ordered a b stock guitar from BAX for a good price. It arrived in full original packaging (two boxes one inside the other. It was in perfect condition and was delivered in the specified timescale. Will look at this website as my first port of call from now on”

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Posted 2 years ago

“Michael Kelly Patriot Instinct Bold Blue Fade Electric Guitar with Great-8 Mod. The two things that are a must on every electric guitar; which are its looks and sound, this one exceeds my expectations. Really, really excellent!”

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Posted 2 years ago

“I bought this as a birthday present for my brother, who has recently begun to learn to play the harmonica. He has bought a number of items from Bax and has been impressed with their service, particularly as he had to return a guitar after finding, at his age, he was not sufficiently dexterous to learn to play! With this set of harmonicas, he told me what he wanted and is over the moon with them! :)”

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Posted 2 years ago

“Ordered a pair of Gravity speaker stands which were delivered without the base units. 5 days/3-working days later, still no explanation?? #BaxMusicFail”

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Posted 2 years ago

“When you are buying a guitar online, you have two worries: What condition is it in? Even if it’s new it might have been tried out by every Slash wannabe wandering into the store, a slack tuning head here, a loose toggle there. Will it arrive safely? It might have got to the store fine, shipped from the manufacturer in a specialist container, but how will it fare on its own in the back of a courier van for 572 miles (I’m in Northern Ireland)? You have to go to a specialist, people who know guitars. I spent weeks choosing. And when I realized Bax was a warehouse, not a “real” store, I got worried . . . But it turns out the genius of Bax is that it is a warehouse. Shipping is your thing. I got a brand new, pristine Epiphone Les Paul Modern, which I swear has never been touched by human hands, it arrived fast, dispatched within hours, arriving in days, and the packing was amazing, using solid, reinforced boxes so strong I’ve since glued them both together to use as a garden bench. I also got a strap, flight case, strap locks, all great prices, and b-grade tuner that frankly I could have sworn was mint. All first rate, flawless, and all arriving within days. I have never had such service from another music store. And I never shall, because from now on I will only ever buy at Bax. Thank you.”

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Posted 2 years ago

“Great service, and delivery on time!”

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Posted 2 years ago

“Best price I could find backed up excellent service. Would definitely use them again.”

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Posted 2 years ago

“Excellent service, prompt delivery, well packaged. The kids and I love the guitar. Very happy.”

Bax Music 5 star review on 9th June 2022

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Posted 2 years ago

“Slight issue with the tracking it was solved quickly and the item arrive the day after! 10/10”

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Posted 2 years ago

“Fazley neck through bass, fender rumble 15 and other bits arrived nicely packaged with plenty of giant bubble wrap, a quick adjustment of the truss etc tune up and it sounds a treat, very pleased for a first bass set up.”

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Posted 2 years ago

“Very happy with the service I received from Bax music, from the initial order to delivery, I was kept informed of the order progress via email from Bax and tracking info from the courier. I ordered a pair of Krk 8 g4 studio monitor's they were the best price compared to other Music shops, I'll definitely be using Bax music in the future.”

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Posted 2 years ago

“Excellent from start to finish From purchase to delivery. Easy and efficient”

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Posted 2 years ago

“Extremely pleased. Great guitar in looks, build and the way it sounds and Bax had a lower price than others, and it arrived quickly!”

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Posted 2 years ago

“Excellent delivery and product was as described and delivered really well packaged”

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Posted 2 years ago

“DIY guitar kit (LP type) seems to be a good purchase with the guitar wood very attractive. Haven't started building it yet so can't comment on the hardware. However the big drawback is the lack of wiring instructions which make the wiring very difficult and pretty much hit and miss. It would have helped a little if the wiring was solderless. So many diagrams online and with different colour cabling trawling the net for answers doesn't really help. Included instructions would have helped and probably give me the confidence to buy the tele version but without them I'll probably not bother again.”

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Posted 2 years ago

Bax Music is rated 4.0 based on 2,206 reviews