Bax Music Reviews

Name: Bax Music
Rating: 4.04

4.0 Rating 2,201 Reviews

76 %

of reviewers recommend Bax Music

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Metrics

4.0

Based on 2,201 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My Fazley Meteor 25w bass amp was a bargain. However, it wasn’t as advertised: photos on the Bax website showed a reverb knob and the amp doesn’t have one! Please change that photo, Bax, you’re misleading customers.”

Helpful Report

Posted 9 months ago

“No communication whatsoever and haven’t received my order it’s been a week now”

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Posted 9 months ago

“Very quick service from Bax. Very well packed and good delivery price. Excellent portable amplifier.”

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Posted 9 months ago

“Bought a flight case for my A&H QU-24. Great case at a great price.”

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Posted 9 months ago

“The line 6 pod express bass is a great pedal when you work out how to set it up. I could not get the head phone socket to work it turned out I needed the bass volume turned up to nearly full. The fact there is no power supply is a bit poor but a look on Amazon and I found one much cheaper than the line 6 one. As long as the voltage is right and the amp rating is higher than needed you are good to go. The sounds and effects are great and it's fun playing around with different combinations. It's odd and annoying that there is no printed manual it's only available on line from line 6. Would certainly recommend Bax Music and the Line 6 pod espress bass pedal.”

Helpful Report

Posted 9 months ago

“Delivery was quick and well packaged and was best price I could find anywhere. Faultless service. I had hoped the Novation Summit would be a worthwhile purchase, and it certainly is! You can feel the build quality, and the sound blows me away. This thing is incredible.”

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Posted 9 months ago

“I bought a pedal from Bax Music. It had a faulty jack socket that wouldn't hold the jack. I could have fixed it myself, but didn't want to invalidate the warranty, so returned it using the Bax returns process with prepaid envelope etc. They promised me updates which never came. I patiently waited the 8 weeks they said it might take. Now the 8 weeks have passed, their customer service dept are ignoring my emails. Regrettably I will now have to spend my time going through the small claims court process.”

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Posted 9 months ago

“I bought a DJ booth on 25/03/2024 and today it is 03/04/2024 and I am still awaiting delivery. When I bought the item it was stated delivery would be 48 hours haha, this is clearly not the case.”

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Posted 9 months ago

“Swift delivery, helpful staff, highly recommended”

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Posted 9 months ago

“When ordered was given a delivery date of 27th March. Today is the 1st April and they still have not been delivered!”

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Posted 9 months ago

“Thank you very much very good company”

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Posted 9 months ago

“Sturdy strap, should last long. Easy to adjust. Needs a bit of oil or hand cream as it was dry and stiff but supples up ok.Expensive but you get a bit of bling for your money..and feels secure on the shoulder. Recommend if you've got the extra this will set back.”

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Posted 9 months ago

“I’ve been waiting for a week for my order to arrive. You advertised that it would take 2 working days to arrive!!”

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Posted 9 months ago

“Excellent piano case - and the best deal I found online! Great service.”

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Posted 9 months ago

“Good value and quick service.”

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Posted 9 months ago

“The Devine DI-003 is a great stereo DI for the money. It's looks like it's based on the Radial ProD2 with the same inputs and outputs. Whilst it doesn't sound the same as the Radial it still provides a solid sound for the money. Highly recommend as a compact passive stereo DI.”

Helpful Report

Posted 9 months ago

“Ordered four guitar wall hangers. Only three arrived in the delivery. Called them up, sent some photos to verify and they sent the missing one on next day but one. Very good, polite and efficient service. No complaints.”

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Posted 9 months ago

“Customer service was on point. The price was good. The delivery was on time and the drivers was helpful.”

Bax Music 5 star review on 22nd March 2024

Helpful Report

Posted 9 months ago

“Purchased Innox Mon-08 speaker stands. Promptly dispatched and excellent communication form Bax throughout. Delivered by Parcel force a day later than promised, (but I can't blame the supplier for that.) Packaging seemed a bit flimsy for the fairly weighty contents, but everything was fine upon inspection. Very simple to assemble, and solid once installed. Extremely impressed at this price. The only very minor point of criticism - the clamp screws are longer than they need to be - even when completely closed, they protrude around 1 cm, meaning when installed they protrude quite a long way beneath desk surface, (in my case around 8 cm,) which required a bit of moving around of other things - a small point, but otherwise a very satisfactory purchase.”

Helpful Report

Posted 9 months ago

“Insane! Plugged it in and laughed with joy! Game changer for any moment you have to stifle your guitar playing. 😫 Sat watching TV with others, staying in a friends house so you can rock out while they sleep etc. So worth it and affordable, it’s perfect for electric as the strings un amped are quiet. Not so for acoustic as they ring out anyway so can’t hide the sound. LOVE LOVE LOVE it well done Boss ❤️”

Helpful Report

Posted 9 months ago

Bax Music is rated 4.0 based on 2,201 reviews