Bax Music Reviews

Name: Bax Music
Rating: 4.06

4.1 Rating 2,159 Reviews

76 %

of reviewers recommend Bax Music

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Metrics

4.1

Based on 2,159 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Bax Music 1 star review on 10th December 2024

177

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Pleasure 🙏 quick delivery excellent service and product.”

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Posted 8 months ago

“Guitar was delivered promptly and well packaged. Wasn’t quite sure what to expect, being a fairly inexpensive guitar. Was expecting the action to be 2 inches high, and the fretboard to buzz and have dead spots. A trip to the Luthier was very much expected. HOWEVER; I couldn’t have been further from the mark. The action was awesome; as low as low can be (perfect for shredding at 666 mph). No fret buzz, no sharp fret ends, no knots in the finger board. The PUPs are generic Humbuckers, but they chug adequately. Hardware is good, strings are a bit naff (and leave black marks on your fingers), but hey; you should be expecting to change the strings anyway. The guitar is absolutely good to go. Perfect for the beginning player, or can be used as an awesome modding platform for the more experienced player. Well done Bax and Fazley 🤟. It’s a shame the white version has been discontinued.”

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Posted 9 months ago

“Really good gobo light. Very bright and can be used as a spotlight. Good price and delivery as promised. Good company to deal with.”

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Posted 9 months ago

“The mic stands appear to do the job well.”

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Posted 9 months ago

“Very good delivery packed excellent and great price”

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Posted 9 months ago

“Good price and the Amp arrived promptly!”

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Posted 9 months ago

“Great service , excellent communication, product arrived as stated, also well packaged”

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Posted 9 months ago

“Always superb service from Bax Music,guitars arrived superbly packed and when they say they will,really cool company to deal with,excellent online buying experience with the best prices”

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Posted 9 months ago

“Tracking didn't work during delivery and I had to phone when item didn't arrive on expected day, eventually arrived the next day. A little disappointed when I opened my outer packaging to find the inner packaging of my £850 purchase squashed at one end and also covered in dust. Surely a couple of minutes to inspect and clean the box before packing wouldn't be asking too much? Luckily there was no damage to the unit due to the manufacturers internal protection. Further disappointment when I unpacked to find it was fitted with a Euro plug instead of a UK 3 pin plug so I had to contact Bax Music again and am now waiting on delivery of the correct power lead before I can test my new purchase. Its the little details than can make all the difference.”

Bax Music 3 star review on 8th March 2024

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Posted 9 months ago

“Product and service as expected but guys, come-on. The packaging was way over size for the contents of a pack of strings and a string winder that I expected to arrive in a jiffy-bag style envelope. As such delivery was delayed beacuse the post-office couldn't deliver as I was out at work. I will definitely think twice before ordering again.”

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Posted 9 months ago

“Very good prices and excellent service.”

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Posted 9 months ago

“My guitar and amp arrived exactly on the day that Bax Music said it would. I was very impressed with how meticulously the equipment was packaged. Protected to the highest degree. Both in excellent condition. Extras like strap, book, subscription, lead, all there. I was impressed with the whole process from ordering to receiving, plus the beautiful condition of the goods. I would not hesitate to use Bax Music again or to recommend them. Oh and a good price too.”

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Posted 9 months ago

“Sunrise HH tele, great machine, can't fault it at all, arrived exactly when it said it would, the price puts Fender, Gibson etc to shame”

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Posted 9 months ago

“Delivered product on time and quickly, I was a bit apprehensive about ordering through them at first as I’d not heard of them before, their price was the best and the reviews about them changed my mind and I wasn’t disappointed. Would use them again no problem”

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Posted 9 months ago

“Product as described. The delivery was perfectly on time.”

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Posted 9 months ago

“The website description matched the Vonyx ST014 PA that arrived with its wireless microphone. We simply needed a bit of a boost for speech in a hall and it has worked perfectly for a low cost. The unit was well packaged and arrived a day earlier than estimated too. Good price and good service. Thanks.”

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Posted 9 months ago

“Reasonable prices, prompt delivery times, and items always well packaged.”

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Posted 9 months ago

“Order some stuff, it got delivered. Can't ask for more than that”

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Posted 9 months ago

“you have asked "how do you like your showtec mammoth stairs ?" i wouldn't know because 10 days later they still have not arrived ! this is your courier problem ,courier collected from you next working day (Monday ) and by Friday i get a message from them saying the item is loaded on the van ! they still are not out for delivery 10 days later ! Amazon ,Andertons, Gak etc.. etc.. next day delivery no problem , you really need to look at your courier they have held the item for 5 days and it still has not arrived ... and when calling you you say this is normal ? youre lagging behind the competition and now the festival the steps were for is over . very poor service”

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Posted 9 months ago

“From start to finish a perfect service. Great communication and spot on notification and brilliant products. Great to see a company getting it right for once . Will recommend and use again . Well done .”

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Posted 9 months ago

Bax Music is rated 4.1 based on 2,159 reviews