Bax Music Reviews

Name: Bax Music
Rating: 4.04

4.0 Rating 2,204 Reviews

76 %

of reviewers recommend Bax Music

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Metrics

4.0

Based on 2,204 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 71%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good price - good quality - rapid delivery - well done Bax!”

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Posted 1 year ago

“Brilliant service ,super quick delivery and great product, monitors far exceeded my expectations Thank you”

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Posted 1 year ago

“Wow! what can I say other than these bags are great quality and well made, and you can transport them in the knowledge your drum kit can they will be kept safe well worth the money. Totally recommend them from Bax Music.”

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Posted 1 year ago

“Good value case. Well made. Product description says the panels are made from wood. They are in fact MDF, which was a little dissatisfying. However worth the money.”

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Posted 1 year ago

“The service was excellent, easy to order and very impressive delivery times/ choices. The quality of the items I ordered is excellent, I'm very pleased with my purchases.”

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Posted 1 year ago

“Smooth service, really helpful on the phone and a fab well-priced product.”

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Posted 1 year ago

“I only received one of the two speaker stands that I ordered, and email correspondence has been slow and now stopped regarding my order. Sketchy!”

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Posted 1 year ago

“Bought a Charvel guitar last week which I can't play at all cos I'm on a luthier's waiting list to get the guitar set up. The bone nut is so high the guitar feels like a double bass and you can't play it all. No Allen keys provided either. A shame”

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Posted 1 year ago

“Came on time strings are good value, all good”

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Posted 1 year ago

“I just bought a Fazley FRC618BK, basically because as a Beatles Fan I always liked John Lennon’s Rickenbacker. I didn’t know what really to expect because of how inexpensive it was - but I was pleasantly surprised. Taking into consideration the price point I would say this is excellent value. A wee bit of Fret Buzz on the top string isn’t an issue, and all in all I am pleased with my purchase”

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Posted 1 year ago

“This is the second time I’ve used the company; both times similar priced and specification keyboards. First time a Yamaha and second time a Casio. Both products are lovely to use and as per YouTube reviews, they are almost equal albeit they have different forte. Both times the company was excellent. Good alerts regarding payment and despatched. Good use of ParcelForce, which is so much better than some of the logistics providers. The fact I returned to Bax for the second purchase speaks volumes”

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Posted 1 year ago

“Bax Max were very good in handling my order, and I particularly liked the dates I could choose to have my Stratocaster delivered. They were quick and efficient. The Guitar came in first class condition, along with all the paperwork and tools required. I like the idea about returns and refunds, but I can't see who would want to return an item of this quality, the guitar stand I ordered came with the guitar and that too is good quality.”

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Posted 1 year ago

“Just going to copy and paste from trust pilot review so they get the message. Product has yet to arrive. Happy to amend this comment if it ever does. Bax Music send a lot of automated emails under the guise of being helpful but it comes unstuck when they ask for a review for a product you have emailed them about having not arrived and they haven't even emailed back. Hopefully they take note of this, as yet though certainly would not recommend”

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Posted 1 year ago

“I just had an email asking "How do you like your Fazley FLP318WH Electric Guitar (White)?". Seeing as I've not received it 5 days after it was supposed to arrive, I'm finding it hard to answer that question. I've come to accept the fact that literally everything I order from Bax will be about a week later than they say. The only reason I return is because of the value for money. If Bax gave a realistic time frame in which the goods would arrive I'd give them 5 stars.”

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Posted 1 year ago

“Bought a Fazley GC-EC450GD Case to use with a Fender Stratocaster. The guitar fits perfectly and the lining is soft and plush. The outer is hard plastic and looks and feels like it will take a few knocks. Compared with a Gator that I use for a Les Paul it is not quite as bullet proof but at over half the price is good value. The storage compartment is a bit small and really good for picks, tuner and small stuff. A trem arm will and I carry spare strings in a soft bag under the headstock but that doesn't come with the case. I'd buy again but maybe try the slightly larger rectangular option”

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Posted 1 year ago

“Great quality fazley telecaster great delivery 2 days! Very pleased ! THANKS Gareth.”

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Posted 1 year ago

“I've never ordered from Bax before, but I'm genuinely impressed with both the range of products offered and the speed of delivery - I placed my order after work and received it just two days later, and really securely packaged. I placed a second order (of things I'd forgotten to get the first time around...) less than a week later and it was just as well packaged and swiftly delivered - great service all round! I'll be Bax...”

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Posted 1 year ago

“Bought a Sire Marcus Milker bass - easy on line order, quick delivery and bass was in perfect new condition. I would have given you 5 stars if you had taped shut the internal box the quotation was packaged in - it hadn’t opened in transit but had started too - this could have resulted in the guitar coming out of packaging and getting damaged - one easy fix for you? Overall great experience and fantastic price - well done !!”

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Posted 1 year ago

“Great service, pedal as described and sounds brilliant.”

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Posted 1 year ago

“Tuner is great but the packaging was awful! A huge box - A3 size for a matchbox sized item - with no soft packaging so the tuner banged around inside the big box throughout the journey. It's a wonder it works OK. And it is so wasteful of resources. Definitely prompts me to shop local in future. It is high time Bax Music wised up to the environmental necessities.”

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Posted 1 year ago

Bax Music is rated 4.0 based on 2,204 reviews