Bax Music Reviews

Name: Bax Music
Rating: 4.04

4.0 Rating 2,214 Reviews

76 %

of reviewers recommend Bax Music

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Metrics

4.0

Based on 2,214 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 71%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Bax Music 1 star review on 27th January 2025

179

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Been a bax music customer for a while, always very quick delivery and competitive pricing - customer service is top notch”

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Posted 3 years ago

“Brought Hohner super chromonica 270 Deluxe from Bax music and am very pleased with my purchase it arrived promptly, well packed and the harmonica had a case which I wasn't expecting. Bax will be the first place I look for musical items and accessories.”

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Posted 3 years ago

“I have been ordering my gear from Bax music for a number of years now and I have just received my machine plus b stock item it arrived in general good condition accept for one or two finger prints but overall the unit was spotless ! Lets just say I am now one very happy customer now !”

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Posted 3 years ago

“Quick delivery and good communication”

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Posted 3 years ago

“Very competitive price, great delivery and good communication from order to final delivery.”

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Posted 3 years ago

“First time using this company and was perfect from the go....perfectly priced...product ideal...delivered very quickly and good customer service all round...perfect!!”

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Posted 3 years ago

“Excellent service and excellent product. Couldn't be happier. Will be ordering all my musical gear from here in futur. Damiano”

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Posted 3 years ago

“Even with a small PA, I was pleasantly surprised at the beautiful quality sound with this condenser microphone. I never like a mic to be too close to my mouth when singing or playing my chromatic harmonica. I prefer to have it about 6" away, but it's not possible with other mics. It was clear and even at about 12" away. This is an excellent mic.”

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Posted 3 years ago

“Very pleased. Thank you.”

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Posted 3 years ago

“BAX have failed to reply to my emails and my order is knowhere to be seen and is a week overdue. I spoke to them on the phone on Wednesday (day after it was due) and was PROMISED Hermes would have it scanned and sent to me by Friday, which never happened. Tried ringing on Saturday multiple times and when I got through the receptionist said nobody can speak to me because they're too busy. So am I. 7 days later without my order and minus the money I've spent BAX sends me an automated email asking me to review my experience / new products - so here we are. If I don't hear back today I'll be contacting my back for a chargeback / section 75”

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Posted 3 years ago

“Half my order never showed up. Lazy customer service takes a week to get back to me and still unresolved Hopefully I'll win a 1000 pounds for buying this review.”

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Posted 3 years ago

“Ordered guitar Saturday arrived Tuesday well packaged guitar was in great condition very pleased great job bax and great price would recommend bax”

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Posted 3 years ago

“ordered 6 bridge saddles for 1986 Strat ,very quick delivery..and correct (imperial threads on screws)...saved me hours getting old screws out..cheers”

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Posted 3 years ago

“Was a little concerned ordering as… Was a little concerned ordering as there not not in the uk I gave them a call to see if I would be charged any tax on delivery The guy on the phone was most helpful explained why the prices are a lot lower and assured me I would not be charged any extra just the price on the website Delivery would take 3 to 5 working days So I went ahead and ordered the Roland go keys Cheaper than any where else I was able to track my order and 3 days later my package arrived very well packed Perfect very pleased will definitely shop again Anyone worried about ordering don’t be Great company and great products and best of all great prices 5 stars from me”

Bax Music 5 star review on 6th March 2021

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Posted 3 years ago

“Item received earlier than stated and was packed very safely. Well done Bax music!”

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Posted 3 years ago

“Fazley fretless bass. Received quickly (Europe to UK shipping) Arrived in good shape well boxed. Good budget instrument which with some minor adjustments plays very well indeed. I changed the scratchplate only because i had a spare that was more too my tastes. Neck needed a light sanding to be ultra smooth but at this price point was still very usable out of the box. Other than that Nice 3 tone sunburst, good hardware and properly intonated.”

Bax Music 5 star review on 5th March 2021

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Posted 3 years ago

“Roland TR8S ordered, great service and very good value for money too!”

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Posted 3 years ago

“The pedal was delivered in time and with care.”

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Posted 3 years ago

“Excellent service and communication throughout order and delivery process”

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Posted 3 years ago

“Bad customer service. I was sent the wrong item twice. I have called and emailed, but still no response on how it will be resolved !”

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Posted 3 years ago

Bax Music is rated 4.0 based on 2,214 reviews