Bax Music Reviews

Name: Bax Music
Rating: 4.04

4.0 Rating 2,204 Reviews

76 %

of reviewers recommend Bax Music

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Metrics

4.0

Based on 2,204 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 71%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My order was dealt with by Bax Music very promptly, and I was advised that the item had left their warehouse on the same day I ordered it, so far so good. I placed my order on a Tuesday, but by the Friday there was still no sign of my purchase. I rang Bax on the Monday, and was dealt with very effectively. The delay with my order appears to have been caused by Parcel Force, something which seems to be a problem according to other reviews I've read. Bax Music really should address this issue, or use another courier. Apart from that, the item arrived in a sturdy box, and was undamaged. Although I bought it as a gift for a friend, I am impressed with the quality and value for money of the item.”

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Posted 1 year ago

“Are you trying to wind me up ..... I still haven't had it delivered a week after ordering it ...🤬🤬🤬🤬 I was promised it it two days ... But parcel farce .. yes farce ... Can't get their act together.......”

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Posted 1 year ago

“Incredible value , a little adjustment at the bridge and it was spot on . A really good intro into into fretless bass playing .Plugged in it as a good clear sound ,it comes fitted with wire wound strings , my preference on fretless is for flat wound to give a more double bass sound , but at £88 who is going to complain ? Not me ! Mick”

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Posted 1 year ago

“The JB replacement speaker arrived promptly,is very good value for money and well made ,would use Bax again!”

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Posted 1 year ago

“First class service.”

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Posted 1 year ago

“Quality item at a significant reduction in price. Reliable tracking with delivery.”

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Posted 1 year ago

“This B stock Cordoba 35T ukulele was almost half price. It has a small blemish on the finger board, and the compartment in the case is coming unglued. None of the problems were structural or important. Excellent value and an amazing sounding ukulele. Thank you Bax.”

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Posted 1 year ago

“Great value for the rack light. I did message and ask for a purple pick holder but got sent a yellow one (disappointed granddaughter) and delivery wasn’t very quick but the items were good value”

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Posted 1 year ago

“Speaker pole clips are Fantastic, keeps leads nice and tidy,and no need to remove”

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Posted 1 year ago

“Hello and good morning, Just to let you know that I really love my 48 holes unsere Lieblinge Octave Harmonica. I wish I could get the same in the key of G”

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Posted 1 year ago

“Excellent service from Bax, item as described. As mentioned in other reviews the delivery was a day late but this is the post office at fault and not Bax. I would have given 5 stars but my email enquiry about when I could expect my order was not replied to.”

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Posted 1 year ago

“Brilliant service 👍👍👍 What a speaker so much more than I expected,,, amazing bit of kit”

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Posted 1 year ago

“Brilliant. Just what i needed and good price. Arrived a day late, but that's the fault of the courier. will use Bax again. They just need a more reliable courier.”

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Posted 1 year ago

“Great bass at excellent price…. BUT !!! I have been searching for a second hand Jazz bass from Fender for a good few weeks and wanted to spend around £450-£500 for the right model. I have used Bax before and had a fairly good service. I came across a Fender Jazz Player plus in aged candy apple red on the Bax website. It was a B stock model which had no box or deluxe gig bag but described as being undamaged and no signs of usage - and the best bit -£400 less than the usual retail price!! I jumped in this for £560 with the website stating it was in stock and delivery would be 2/3 days!! Wow a bargain and fast delivery. I placed my order and paid in 31st July and expected it delivered in 2/3 days so by 4th August. I was sent an email stating it was with the courier Parcelforce on Express 24 delivery. On the website for Parcelforce the guitar showed as ADVISED. Yes you guessed it - no bass on Friday. I made enquiries using messenger and Bax said they would look into it. I emailed the CEO of Bax who then contacted a member of his staff to sort it out. I received the bass today. Not sure what it did for a week, but reading up on Bax , this does seem to be their issue - the delivery side of things- if they can get on top of that then their customer satisfaction would improve somewhat. Any way what about the bass? It’s fantastic ! Just as described with no marks and just like brand new for almost half the price. I defy any other music retailer in Europe to supply this at a better price in this “brand new” condition. Well done Bax but a star lost for a weeks delay in delivery !”

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Posted 1 year ago

“Great price, great service but the delivery was 5 days after stated. I have constantly changed my plans to be at home and was constantly disappointed with very little information”

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Posted 1 year ago

“Bax has a great selection of products at good prices. Where Bax falls down is using Parcel Force as a courier in the UK. I didn't pay for delivery as it came with the item but I swear it stated 24 hours. It has been a week & still haven't received the item. If Bax are under the impression they are paying for a certain service for their customers then they need to investigate and look at changing couriers. I'm sure customers would rather pay extra for pnp & have a good service than be left in the hands of a shambolic outfit like Parcel Force.”

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Posted 1 year ago

“Paid £5.95 for postage and still haven't recieved my harmonica after 2 weeks.....no reply from Bax music when I emailed them.”

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Posted 1 year ago

“good quality product, fast delivery too!”

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Posted 1 year ago

“Excellent, robust product. Very impressive!!!”

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Posted 1 year ago

“Gretsch Streamliner, Ocean Turquoise. A nice instrument which arrived on time carefully boxed and in good condition. It has a nice shallow U shaped neck which isn't too narrow making it nice to play with low action. The sound differs somewhat from an Electromatic model which I already have. It has a somewhat warmer, fuller tone than the Electromatic but a bit less Gretschy but still able to produce a bit of a twang on all strings. On the down side, the instrument arrived badly set-up or not set-up with all strings rattling on the frets. In serious need of attention which I was able to correct by adjustment of the truss rod with the hexagon key supplied with the guitar and careful raising of the adjustable bridge. The volume controls increases slowly then suddenly. This the same on my Electromatic model. The dark blue translucent tone controls are a bit cheap looking. But, having said all this, it is a nice instrument which I purchased at a competitive price and would recommend. It is really worth a 4.5 rating”

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Posted 1 year ago

Bax Music is rated 4.0 based on 2,204 reviews