Bax Music Reviews

Name: Bax Music
Rating: 4.04

4.0 Rating 2,204 Reviews

76 %

of reviewers recommend Bax Music

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Metrics

4.0

Based on 2,204 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent price, process and delivery”

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Posted 1 year ago

“Amazing!😎👌👍🏻”

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Posted 1 year ago

“Fast delivery and great service as usual. Bax Music is my go to web site when I'm looking for musical equipment.”

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Posted 1 year ago

“swift and efficient service!”

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Posted 1 year ago

“I ordered an item which clearly stated it was in stock online. I received confirmation of the order, and another email confirming payment received. On the day of the delivery (for which I had paid £5.95) I received an email saying that stock was not available and it would be 7 weeks approximately till they would have stock. I called them up and was told that they were waiting for stock from the supplier but they had delayed it so there was no stock. Whilst that isn’t Bax’s mistake, why falsely claim you have stock on both the website and in an email, and why take money from a customer when you are still waiting on stock? Surely, any reasonable business would charge the customer once the stock was ready to be despatched. Furthermore, why notify me of no stock on the day delivery was due?! Surely they knew there was no stock coming the day before delivery was due? I now have to wait 7-10 days for a refund. Had I known Bax were this incompetent, I would have ordered from Amazon or Gear4music… so much for supporting small businesses!”

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Posted 1 year ago

“happy with the product (could do with better manual!) . customer service was good. but parcelforce let bax down, not delivered when expected.”

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Posted 1 year ago

“Excellent prices and delivered on time. Very pleased!”

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Posted 1 year ago

“After lots of research Bax offered the best price and delivery for the Otega kick horse pedal pro However it arrived 3 days later than promised and after chats with bax proved to be faulty. Bax support told me that they would send out a replacement as soon as the post office confirm receipt of return. However I’ve not received return email yet. Please help me to speed this return up. My next gig is this Friday and desperate to introduce into playing! Keith”

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Posted 1 year ago

“Good quality guitar case at an excellent price and delivery in just a few days. I'm a happy customer!”

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Posted 1 year ago

“What a geat little amp. Brillant sounds available. Enough volume for most pub gigs delivered within a couple of days.”

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Posted 1 year ago

“Great price, delivery options to suit my availability”

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Posted 1 year ago

“Getting an email to write a review and I’m still waiting on my products. Not great. Hope I get my products but postage is mega slow already.”

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Posted 1 year ago

“JBL Contro One Pro speakers are excellent for the price. I use a pair for the rear on my home cinema set up as base is not needed. I also use them for stereo music combined with a subwoofer and they sound fine. I have towers for the front but dare say these JBL's could be used up front if using a subwoofer as they are light on base. Fast delivery and securely packaged so would not hesitate to use Bax Music again, highly recommended.”

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Posted 1 year ago

“Ordered a Squier b stock guitar and Fazley Outlaw, both at a great price, received in good condition, better than expected. Arrived a day late but no big issue for me.”

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Posted 1 year ago

“I had recently broken my speaker stand for my small PA and I had a number of gigs planned so I required a replacement very quickly Bax was able to deliver exactly the same stand at a very good price within a couple of days . Great service!”

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Posted 1 year ago

“I have just received a total of 4 guitar hardcases made by falzey their quality and price make them really affordable for most guitars owners, and give good protection . well done Bax Music !!”

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Posted 1 year ago

“Outlaw sheriff plus arrived on time and well packed.The guitar sounds as good as it looks and I am delighted with the the purchase, thanks.”

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Posted 1 year ago

“First time I have use Bax Music, best price for a great Ibanez Artcore Expressionist AG95QA guitar and excellent service from Bax, would not hesitate to recommend, very happy with purchase.”

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Posted 1 year ago

“B-Stock Sterling Ray 34. I was expecting to find a few marks or the odd ding, but this arrived in an as new condition, the set up was perfectly set for me. An absolute stunning instrument, It was well worth the money. Delivered early on the arranged day. Thank you Bax Music”

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Posted 1 year ago

“Order arrived on time and well packaged. I bought a Fazley 3/4 left handed guitar for using on the couch or in the garden. I fitted a bone nut and saddle and lighter strings as I found it a little dead sounding. It now plays great! I only paid £40 plus delivery so I was expecting to do a little tweaking. I’m really pleased with it for that money. Solid top too 😃”

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Posted 1 year ago

Bax Music is rated 4.0 based on 2,204 reviews