Bax Music Reviews

Name: Bax Music
Rating: 4.06

4.1 Rating 2,159 Reviews

76 %

of reviewers recommend Bax Music

Company Reviews

Questions

Metrics

4.1

Based on 2,159 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Bax Music made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Bax Music 1 star review on 10th December 2024

177

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It did what it said on the tin!! Exactly as I’d hoped, delivered on Tim and easy to use as well as being keenly priced.”

Helpful Report

Posted 2 months ago

“This was bought for my Daughter and it was easy to use excellent service throughout aswell as a great price thank you”

Helpful Report

Posted 2 months ago

“Microphone received promptly & in working order but packaging leaves a lot to be desired in as much as, the lack of packaging material - in the box containing mic-box - allowed the contents to rattle around inside...not a great idea. I was not at home for the delivery so Parcel Force driver left my parcel on my front-doorstep in full view of passing traffic..not impressed PF..!”

Helpful Report

Posted 2 months ago

“Great guitar polish would recommend”

Helpful Report

Posted 2 months ago

“This product is AMAZING value! I bought it to hang 2 temporary spotlights in our church for our Christmas Carol Services. It is strong and robust, and I was able to screw the lights to it easily. I expect it to last for many years.”

Helpful Report

Posted 2 months ago

“Excellent product very pleased with guitar finish”

Helpful Report

Posted 2 months ago

“Do not buy from Bax Music unless you're ready for delays, poor communication, love repeating yourself, documenting every interaction to be able to copy + paste because you WILL have to.”

Helpful Report

Posted 2 months ago

“Warning to all customers: Do NOT shop at Bax Music, they're not a serious company and will make it difficult to solve any errors that may (and probably will) arise at delivery/return. After two delays and lots of communication errors with Bax Music support/DHL, I finally received my delivery. Packaging was subpar, with items loose and pieces of broken styrofoam everywhere. On top of that, half of the items of the desk I ordered was missing. Bax Music admitted this was their fault (after many e-mails back and forth), and that I could return the item for free and receive a refund. Due to the weight of the package (31 kg), they promised to send someone to pick up my package. According to Bax Music, they do this if an item weighs more than 25 kg. "Good" I thought. I'm not able carry it to a drop of point doe to a back injury, and the package doesn't fit in my car. First promised date: No pick up. Second promised date: No pick up. I get an e-mail, Bax Music has decided to not pick up the item. The first person I call hangs up in the middle of conversation. The second person leaves a message to administer a pick up. At this point, knowing the MO of Bax's support, I'm either expecting a reponse where they refuse to pick it up again (in contradiction with their own regulations ) or a new support employee forcing me into another round of copy + paste of earlier conversations with screenshots of their apologies, admittances, and broken promises. Why? Because I've already endured weeks of exactly that. All of this so that Bax Music can get their useless pieces of PVC wood back and issue a refund. And I'm using the word "useless" here in its proper sense: there is not even a remote possibility of assembly with so many items missing. No one in their right mind would knowingly purchase such a sorry mess, so either they're gonna get the items back and pull this scheme on someone else, or willfully draw this process out until I'm not eligible for a refund. I'm guessing they're gonna respond to this review the same way they do to others: lie. Perhaps they'll say all the items in the product ad was in the package (althought they have already admitted it isn't so), or that I have to take the item to a dropoff point—even though this isn't possible due to weight and size. In fact, they told me two times pick up was booked, before changing their minds: changing their minds not to follow their own policy. I'm not exaggerating when I'm saying the back and forth with this company have given me stomach ulcers: it is truly a process worthy of being called a "Kafkaesque nightmare". For the sake of your own health, do not shop at Bax Music. Let people you know not to buy anything from Bax Music. Feel free to share this review, I'll make sure to publish it in as many places as I can.”

Helpful Report

Posted 2 months ago

“I have recently made a number of purchases from BAX Music. The service they provided was excellent in all aspects and I would certainly recommend this company . Best wishes, Chris N Jones”

Helpful Report

Posted 2 months ago

“Better than I had hoped. Very sturdy and good quality light stand at a great price. Bought to light up the stage in church and and along with my flood light it has made this possible. Delivery was quick. An all-round great company to deal with. Thankyou”

Helpful Report

Posted 2 months ago

“Wow! A really lovely Fender strat from Bax. It was a B-stock but nevertheless it's a new guitar. Ace. Thanks.”

Helpful Report

Posted 2 months ago

“Really pleased with our Innox IVA X-ST01 Scissor Mixer Stand. Its adjustable and sturdy. It folds up for easy transporting and looks aesthetically good/professional for gigging. Thanks to Bax Music for prompt delivery and careful packing. Would definitely recommend it.”

Helpful Report

Posted 2 months ago

“Purchased a Pioneer DJ PLX-500 Turntable at the best price from BAX. Delivery was efficient and very well packaged. Contacted customer services about missing items but little help. Found the parts when preparing to send back as a return. If you buy this item, the pick-up etc is buried inside the styrofoam packing, not obvious. Now, very happy with my purchase, it's excellent quality and value for money.”

Helpful Report

Posted 2 months ago

“Very reasonably priced goods, website very easy to navigate. Spoke to a member of staff in customer services too who was very polite and helpful.overall a very positive experience. Recommended.”

Helpful Report

Posted 3 months ago

“Excellent, competitive price, delivered as promised. Second product I've bought from them, and will use them first in the future!”

Helpful Report

Posted 3 months ago

“I was 'bowled over' by the quality of my Faxley mandolin and service from Bax Music. The instrument arrived within a couple of days, carefully packed and in excellent condition. After a little setting up and tuning, I was 'up and running'. Great product, great price and great service. Thankyou Bax Music! 🙂”

Helpful Report

Posted 3 months ago

“Great easy transaction. Nothing complicated, No problems whatsoever. Would definitely buy from them again.”

Helpful Report

Posted 3 months ago

“I was looking for a numark mixdeck express flight case with laptop tray & was impressed to find one on the Bax music website.I was also very impressed how well made the case was and great delivery service from Bax music.”

Helpful Report

Posted 3 months ago

“Great price and good delivery experience buying an Epiphone Alex Lifeson Les Paul Custom Axcess Ruby Quilt.”

Helpful Report

Posted 3 months ago

“I’ve had an incredibly frustrating experience with Bax Music. They have been pressuring me to pay a debt that I do not owe, despite providing all the necessary evidence to prove this. Their finance team seems completely incapable of properly investigating and resolving their own mistake, and it’s been impossible to speak to anyone who can actually help. This issue has been ongoing for years, causing unnecessary stress, and it’s clear that Bax Music has no interest in taking responsibility for their errors. If you’re considering doing business with them, be aware that their customer service is severely lacking, and they don’t seem to care about resolving issues that they themselves have created. Save yourself the hassle and avoid Bax Music. Their incompetence and disregard for customers is truly disappointing.”

Helpful Report

Posted 3 months ago

Bax Music is rated 4.1 based on 2,159 reviews