Bax Music Reviews

Name: Bax Music
Rating: 4.04

4.0 Rating 2,215 Reviews

76 %

of reviewers recommend Bax Music

Company Reviews

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Metrics

4.0

Based on 2,215 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 71%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Bax Music 1 star review on 27th January 2025

179

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good price and free delivery swung it for me. The guitar was ordered on a Sunday and delivered on the following Thursday. Very well packaged.”

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Posted 3 years ago

“Quick service and great product. would recommend.”

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Posted 3 years ago

“Delivery excellent as told. excellent communication with me(customer)”

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Posted 3 years ago

“I am an older beginner to the guitar, after much searching I settled on the fender dreadnought, I read the reviews on Bax Music, the price and delivery times and price were excellent. The guitar is everything they said and more ... couldn’t be happier .. excellent service and product... many thanks .. wouuld definitely recommend Bax Music”

Bax Music 5 star review on 15th February 2021

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Posted 3 years ago

“Fast service, ordered and received within 3 days. Great guitar, couldn’t be happier!”

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Posted 3 years ago

“Best prices out there and I did my homework! On top of that they also had 5% off at the time, 2 year warranty AND free delivery that took 2 days!”

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Posted 3 years ago

“Read the description carefully . Item did come with a U.K. power supply . Have to use an adapter that is loose and can fall out. This is despite the item being purchased and shipped within the U.K.”

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Posted 3 years ago

“Always great value and excellent customer service, also guarantees are very robust many items 3yrs,”

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Posted 3 years ago

“I bought a pair of headphones.saved about £100.which were delivered 2 days later,(free of charge).Excellent service & very good value.”

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Posted 3 years ago

“Still have not received my order after 2 weeks from placining it”

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Posted 3 years ago

“Superb fast delivery. Bargain price.and a great little uke to take in the garden and play.x”

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Posted 3 years ago

“Great company fast delivery thanks”

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Posted 3 years ago

“I ordered a Hohner Special 20 harmonica key of 'C' which is the type recommended for complete beginners like me. The product was delivered very quickly. I'm very pleased. Only one comment though (definitely not a complaint!) the free lessons token that came with the product took me to a teacher that mainly teaches with the harmonica in the key of 'A'. Not a problem though.”

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Posted 3 years ago

“Ordered an acoustic guitar arrived in 3 days in perfect condition Great product at a great price”

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Posted 3 years ago

“Ordered over a week ago and still haven’t received my guitar. Emailed your customer service email 4 times with no response. So to sum up is the worst buying experience I have ever had. Do you intend to send it me or give me a refund!”

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Posted 3 years ago

“RIP OFF: AVOID AVOID AVOID - PAID and GOT NOTHING I am 15 miles from Folkestone and thought I'd support a local business. I placed my order, paid & received acknowledgement and confirmation of shipping all on 1st Feb - then nothing. I called several times and got no answer, but eventually got through to what sounded like an Indian call centre yesterday. I was promised a return call, but still nothing. They sent me a survey to ask what I thought. What I think is not printable.”

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Posted 3 years ago

“Great service and informed with regards to delivery. Recommended”

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Posted 3 years ago

“My order didn't show up despite it saying it was delivered. Emailed customer service asking for help, no reply whatsoever. Don't order from here. I've lost good money and received no customer help at all.”

Bax Music 1 star review on 9th February 2021

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Posted 3 years ago

“Warning! This company pretends to be UK-based, but they operate from the Netherlands. I ordered 9 days ago, was promised guaranteed delivery within 2-4 days, but they still haven't even been handed over to the courier. Hermes are still waiting on their parcel. No update from the company whatsoever. I messaged Bax' cmr service several times but they haven't replied at all, not even after 7 days. I called their cmr service number, the person that answered was Dutch and said cmr service is not available. He didn't even bother taking my order number or full UK number and just mumbled 'someone might call back'. Shocking. Meanwhile, they have my money and didn't even bother to dispatch or reply.”

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Posted 3 years ago

“Not even received the product customer care not answering Emails or phone. Is this a scam.”

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Posted 3 years ago

Bax Music is rated 4.0 based on 2,215 reviews