Bax Music Reviews

Name: Bax Music
Rating: 4.04

4.0 Rating 2,215 Reviews

76 %

of reviewers recommend Bax Music

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Metrics

4.0

Based on 2,215 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 71%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Bax Music 1 star review on 27th January 2025

179

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bax music was cheapest by far when I searched online for the Headrush Pedal Board. When I telephoned them to enquire how to track my order they were very helpful in assisting me. All purchasing transactions and delivery of my order went smoothly as expected. I will be shopping at back music again for sure.”

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Posted 4 years ago

“Really want to like this company as their prices are really competitive. They didn't meet their 2 day promise and I had to ring up twice to understand exactly what was going on with my order. I ordered on the 31st Oct - Received 9th Oct. Both the two lads taking the calls on customer service were great and updated my order details as well as speaking to despatch to organise delivery. Seemed to me the issues are related to a chaotic and not very well managed logistics operation. The two stars are for the two lads who looked into my order but not sure if I would order from them again and I rated the optional stars for customer service as 5.”

Bax Music 2 star review on 9th November 2020

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Posted 4 years ago

“I,purchased a Fazely guitar case from Bax for a fender strat I was so pleased with it I ordered another for my epiphone lp the case was sent via gls parcel service,however Bax must have changed companies and the next case was sent via Hermes It was promised to arrive on the 3/11/20 at the time of writing 09/11/20 it has still not arrived!.the excuse from Hermes is that it would not fit in the van the box would be no more than 44"x16".Bax needs to check online and see how many complaints Hermes has against them as Hermes is letting Bax and their customers down.”

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Posted 4 years ago

“Great company cheapest by far for this instrument will use again”

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Posted 4 years ago

“Top prices, keep you updated, I received my guitar on time Recommended service”

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Posted 4 years ago

“my delivery soon arrived very pleased with my purchase”

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Posted 4 years ago

“Very pleased with the products and Bax Music were very helpful. Would not hesitate to use them again.”

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Posted 4 years ago

“Fazley GC 200 Guitar Case for Models with 6-In-Line Headstock. For around £40 delivered this is a superb value guitar case that will provide plenty of protection for storage and light gigging. My Strat style guitar fits snug so will not move around and the interior of the case is adequately lined. Comparing this to my genuine Gibson case, the only real difference is the quality of the hardware and (being really picky) the vinyl covering has a more obvious overlap on the bottom join than the Gibson, having said that it is neat and uniform. The stitching at the top provides a quality feel. Delivery was quick and communication good.”

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Posted 4 years ago

“Very satisfied. My new Zoom iQ7 mic was delivered by the promised date. Great product; does what it says. Web site excellent with plenty of information available prior to purchasing. No negative issues to report”

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Posted 4 years ago

“This is the second fazley tele I've bought, the first was for a friend.just needed a few tweeks which were as follows, Polish frets,oil fret board, smooth saddle grubs,set intonation,adjust pick up height.now brilliant,sounds great,looks great,plays great.would be happy to gig all night with this,if we ever get to play live again. Gonna put a vid on youtube in a few days of me wangin on it. I'll stick a link on for anybody who might be interested.”

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Posted 4 years ago

“Great service. Well priced top quality instrument delivered before estimated date. Thank you, would recommend bax Music anytime.”

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Posted 4 years ago

“Literally the worst customer service I have ever encountered. Avoid this company at all costs - The statement 'you get what you pay for' is most certainly true in the case of this bunch of cowboys.”

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Posted 4 years ago

“Quick Delivery time, Packaged well.”

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Posted 4 years ago

“A fantastic harmonica. Great for bending. Love it.”

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Posted 4 years ago

“Bax were brilliant.Kept me informed regarding delivery times,Item really well packaged easily capable of surviving even the most brutal of delivery drivers. the price of the guitar plus the free delivery make this a no brainer.Thanx Bax youve made an old man very happy”

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Posted 4 years ago

“Good price ,well packed and delivery was in good time”

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Posted 4 years ago

“The guitar arrived with a chip in the headstock. I wrote to the company and never got a reply. The received a request to provide feedback so wrote again to them to double check they wanted me to provide feedback as it would clearly not be good and again no reply , not even an acknowledgement. I would hate to think what they would e like if I needed warranty support!!”

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Posted 4 years ago

“Good service. Issues with delivery company though i.e. stated had tried to delivr on 4 occasions but no-one in, though residence was occupied throughout. As a result, delivery was 5 days late missing important deadline.”

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Posted 4 years ago

“As usual, good price, good delivery time, and well packaged up. Super”

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Posted 4 years ago

“Bax Music have been so professional from ordering to delivery. Best price around for my purchase, too (Motu M" interface, which is fantastic). Speedy service, perfect all the way!”

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Posted 4 years ago

Bax Music is rated 4.0 based on 2,215 reviews