Bax Music Reviews

Name: Bax Music
Rating: 4.04

4.0 Rating 2,215 Reviews

76 %

of reviewers recommend Bax Music

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Metrics

4.0

Based on 2,215 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 71%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Bax Music 1 star review on 27th January 2025

179

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“… The mat is good quality but the method of transportation to the customer is where the problem is. When it arrived it was in a bag I assume wrapped like that from the manufacturer, Bax Music then folded the mat in half and put it in a box that was used to transport it. When I unpacked the mat it had creases all down the length. I contacted Bax and found the customer service helpful, however the solution was to return it and they could not guarantee when I would get a replacement or if the packing would cause the same issue with the replacement. Because the mat has a rubber backing the creases have still not come out. I would not recommend buying this product. One other comment is the service manager only offered £10 compensation if I kept the mat, this I thought was an insult. I would advise caution using this company as the management do not care.”

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Posted 4 years ago

“Good customer service so far. Easy to assemble. The buttons are uncomfortable and one of them is loose.”

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Posted 4 years ago

“Excellent transaction. Fast delivery and great communication! Very, very pleased.”

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Posted 4 years ago

“This was a Christmas present for my grandson who hasn't seen it yet but I know he'll be very impressed with it. The keyboard looks for more than the price would suggest. Delivery time was great.”

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Posted 4 years ago

“Will use again delivered on time should of bought more as the price as increased lol”

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Posted 4 years ago

“Came on time. Well packaged. Great products”

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Posted 4 years ago

“Everyone was very helpful and very friendly, product received quickly but was faulty however, Bax sorted it!”

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Posted 4 years ago

“Phenomenal product and great service”

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Posted 4 years ago

“An excellent company to deal with. I found my monster Ibanez RG8 8 string guitar on their website. I saved £100 off the list price! The company is a pleasure to deal with and communicated well throughout the process. My guitar arrived one day early ... just before Xmas! I will definitely use Bax again!”

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Posted 4 years ago

“Great service from Bax Music. Very easy to order and my item was delivered quickly and on time. I would definitely order from Bax again.”

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Posted 4 years ago

“My own self Christmas present, (Behringer MS 1 BK included UK adapter) delivered on time and at a great pice with a 10% off coupon received by post, currently under the Christmas tree, can't wait to open it, thanks a lot and Merry Christmas.”

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Posted 4 years ago

“Still waiting for delivery, Hermes said my guitar was too heavy but would be delivered in 48 hours. 5 days later can't get any information from Hermes and no-one from Bax replies to my emails.”

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Posted 4 years ago

“Ordered with BAX twice to the UK. Both times it was shipped a day late but the quality of the products and the packaging used was brilliant.”

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Posted 4 years ago

“I would Highly Recommend Bax Music, The customer service has always been friendly and helpful to me and kept me updated on the progress of my purchase with regular Emails. One of the best companies i have dealt with online. The delivery service Hermes can sometimes be slow , so maybe it could be improved if they offered someone like DPD with hour slots ? But all in all its really a great company with great prices.”

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Posted 4 years ago

“I'm delighted with my Fazley tenor banjo case , it's superb quality. Sadly , the same can't be said about the courier (Hermes). My parcel was left outside a communal door . Luckily my neighbour brought it upstairs for me before someone walked off with it.”

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Posted 4 years ago

“Received the Focusrite 8i6 audio interface but it was not the new item I had ordered. It had quite obviously been previously opened and very possibly used. If I had wanted second hand or B-stock, I would have bought on eBay and paid a lot less. I reported this to Bax but was told that all they could offer was for me to return for an exchange or refund. I would have hoped that this dismal level of quality control may have been compensated in some way but apparently that isn't company policy.”

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Posted 4 years ago

“Good product. Quick delivery in these Covid times.”

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Posted 4 years ago

“Great Company. Easy,quick, Great products. Thank you Bax Music. Would use again .👍”

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Posted 4 years ago

“Quick delivery”

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Posted 4 years ago

“Bax Music dispatched on time and were the cheapest online. Signed up on email to receive another £5 off.”

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Posted 4 years ago

Bax Music is rated 4.0 based on 2,215 reviews