Bax Music Reviews

Name: Bax Music
Rating: 4.04

4.0 Rating 2,214 Reviews

76 %

of reviewers recommend Bax Music

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Metrics

4.0

Based on 2,214 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 71%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Bax Music 1 star review on 27th January 2025

179

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My guitar arrived well boxed and on time. It plays straight from the box but will benefit from some minor adjustments. Will definitely use Bad again”

Bax Music 3 star review on 19th May 2021

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Posted 3 years ago

“Appalling. No sign of my product, no replies to my emails. No replies to my telephone calls, and this presumably because Bax Music is not at the address in Kent (it is only a rented virtual address). I was sent a tracking number at the time of my payment but, after more than a week, Hermes still does not have the package.”

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Posted 3 years ago

“Couldn't believe the price for a good quality hard case for my guitar fast and efficient website got to pick my delivery date well package overall a great online buying experience.”

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Posted 3 years ago

“Dreadful. Ordered item 9th May for delivery 14th. Money taken from my bank account on 11th. Still not arrived. 3 emails unanswered. Requested a refund. No response. After several attempts to phone finally spoke to someone on reception who promised to investigate. 24 hours later still nothing. I understand that things go missing. It's the customer support which is appalling. Whether they are understaffed or just incompetent is not clear. I've already had a wasted day and cancelled appointments waiting for a non-existent parcel. I am going to have to consider legal proceedings to get my money back. Beware.”

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Posted 3 years ago

“Great price and service; came a day early too. Really pleased.”

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Posted 3 years ago

“All excellent great price fast delivery thank you”

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Posted 3 years ago

“Sennheiser EZT 3012 Induction Neck Loop still not delivered after 8 days but they asked for a review. I have emailed customer service but have had no response.I would like a refund.”

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Posted 3 years ago

“I purchased a replacement drum skin for my Korg Wavedrum, I was having trouble trying to find the Korg recommended Remo Fibreskyn head, but Bax had it for sale no worries. It arrived really quickly, best drum skin I've ever played, I'll definitely buy from Bax again, thank you!!”

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Posted 3 years ago

“A week after the promised delivery date, I still haven't received the item. And they invited me to write this review. Hilarious.”

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Posted 3 years ago

“Terrible service, terrible customer service, I’ve been emailing, calling and finally got a reply on Twitter because it’s been over a week and our digital mixer still hasn’t even arrived at hermes. Absolutely fed up and tremendously disappointed in the lack of care and urgency of this company. Will never shop here again and neither should you.”

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Posted 3 years ago

“Ive never had a bad experience with Bax, always great value for money, fast shipping, great communication & probably the only on-line music shop that sends you discounts you can actually use!! Highly recommended!”

Bax Music 5 star review on 18th May 2021

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Posted 3 years ago

“I wouldn’t even bother ordering from this company as I’m Ten days in and still my Antelope by Zengo hasn’t arrived and customer services can’t tell me where it is the tracking has been on stage 1 of the shipping since I ordered it. They won’t give me my money back even though they know I haven’t received the good and said they are starting a investigation which could take up to another 3 days. Then once they have concluded that it could take up to a week to get my money back meaning they would have had my money for 17 days. To top it all off they have sent me a review email asking about the product and my experience, the only reason I’ve given 1 star is because you have to. I’ve now ordered it with DV247”

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Posted 3 years ago

“Excellent value for money studio speakers. Arrived exactly when Bax said they would, well packed and environmentally friendly. I highly recommend Bax and I will certainly use them again.”

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Posted 3 years ago

“Order received promptly,excellent packaging even though it was just a few plectrums! price was fair, certainly use Bad Music again.”

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Posted 3 years ago

“Ten days ago I placed an oreder for a Rode Caster Pro the order was placed with Bax Music I choose Bax after checking the price on many sites and Bax came top. Now in the past I have gone with the cheapest company and this had resulted in some very bad experiances so it was only after checking revues I choose to use Bax and i am glad I did from the moment the order was placed to delivery Bax kept me kept in the loop by email.The product arrived in a very strong outer box padded in order to protect the box with the Caster Pro, i have never recived a package so well protected all in all i give Bsx Music 5 out of 5 stars for service and deliverability.”

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Posted 3 years ago

“A+ quality!”

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Posted 3 years ago

“Excellent service, great price and quick delivery.”

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Posted 3 years ago

“Bought a Mike stand and was thrilled with it.. very solid and well built .. good value - service was excellent…”

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Posted 3 years ago

“I was promised delivery of a guitar… I was promised delivery of a guitar case last Friday the 7th May , it is now the 11th May and I see by the tracking that the courier has not yet even received the package. Very disappointing and also lead to me having to give my own customer a much more expensive case. As yet not even had a reply to my email? My first experience with this company and certainly not a good s”

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Posted 3 years ago

“Vox VT 100x Bax Music was the cheapest price online for this product by far, delivered within 3 days , packed tight no damage , good product good service.”

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Posted 3 years ago

Bax Music is rated 4.0 based on 2,214 reviews