Bax Music Reviews

Name: Bax Music
Rating: 4.04

4.0 Rating 2,206 Reviews

76 %

of reviewers recommend Bax Music

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Metrics

4.0

Based on 2,206 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 71%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Bax Music 5 star review on 23rd January 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought a Neumann TLM 103 cheaper than I could get it anywhere else. I asked for a later delivery as I was away. Arrived as expected with good tracking information. My experience was really good and I'd buy from Bax again without concern.”

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Posted 2 years ago

“If I could give 0 starts it would be it! It's 10 days now that they cannot allocate my payment on their account!!! I'm receiving emails that they will cancel the order within 48 hours if I don't pay. Barclays(my bank) have found their account upon payment and all the digits matched with their payment request. Money has left my account on16th of February. They claim that payment was not received until today(25th Feb)! I’ve contacted Barclays and bank has confirmed that the transfer was made and the amount was received on the other end. Be very careful if you decide to purchase something from them! Before purchase I've phoned the shop and they've answered almost immediately, confirmed that the item is in stock and send me the email with payment link. Now they don't answer my phone calls.... I’ve stopped receiving replies from customer service, only the automatic emails are arriving asking for another payment and stating that the payment is still not received. Extremely dodgy practices. AVOID!”

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Posted 2 years ago

“I have used Bax before for a few various items, always well packed, arrived at the time it was supposed to, great prices and very polite and helpful on telephone enquiries,”

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Posted 2 years ago

“Top notch service. Also purchased a B stock item and the product was more than well described. Really well packaged would definitely buy again”

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Posted 2 years ago

“First rate service, thank you! I had not in the past considered Bax because as I thought the company was more orientated towards popular music. They carry a great range for the classical musician and teacher and I will definitely use them again. Thank you, Anne”

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Posted 2 years ago

“My Epiphone es339 was b stock, reported as missing original case, but no other issues, apart from signs of having been played. It was a good discounted price. Love the guitar but when it arrived it was packaged in a large box and I could feel it moving around a large distance, side to side in the box. There was bubble wrap around the guitar, but it needs to pack tight to the box. This I believe has caused a small chip in the black finish on the top of the headstock. Not enough to cause me to return the guitar. I also note that they hadn’t slackened the strings. This is basic stuff that anyone shipping guitars should know, especially if it’s their core business. The bottom E intonation needs to be fully adjusted to one end nearest the bridge for good intonation, not sure why yet but it is ok like that, just a small worry for the future. Writing this review because the packing team need to be aware that this isn’t good enough. Strings are pretty worn and need replacing so it’s a bit more than signs of being played - as described.”

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Posted 2 years ago

“Better than expected. I ordered a Yamaha THRBG1 which was the cheapest price found. The delivery forecast was, however, in 4 weeks time. I was willing to wait the 4 weeks in order to take advantage of the excellent price. I was surprised(and very happy) when I received an e-mail just 2 days after purchase saying the order was on its way. I am happy with, both. the item and also with Bax Music who delivered better than expected. I will use Bax Music as my first port of call for future equipment purchases.”

Bax Music 5 star review on 23rd February 2022

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Posted 2 years ago

“Very quick, kept us informed, great price. Son really happy with bass we got him- great value for beginner.”

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Posted 2 years ago

“Brand new Makala Shark Ukulele arrived when it said it would, well packaged and was all we had hoped for! Thanks Bax music”

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Posted 2 years ago

“I purchased two Fazley Guitars from Bax Music and I can highly recommend them, I find both guitars are as good and in most cases a lot better than guitars costing hundreds of pounds more. Now I know how good they are I wouldn’t hesitate to buy another if needed. The Fazley Guitars I purchased are the Fazley RBK-10 Natural Electro-Acoustic Guitar and the Fazley Buttercup FTL200BSB-M Butterscotch Blonde. Swift delivery.”

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Posted 2 years ago

“Guitar arrived on time, very well packaged and whilst B stock looked as good as new. Set up appears fine, looks built well and sounds great for the money”

Bax Music 5 star review on 22nd February 2022

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Posted 2 years ago

“Perfect goods arrived at the time promised. Decent prices and delivery charges. Most recommended.”

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Posted 2 years ago

“first time user, it could not be easier very quick delivery Thanks”

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Posted 2 years ago

“Price, service, courtesy and helpfulness top notch. 5/5.”

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Posted 2 years ago

“Great service from bax and fast delivery very 6stars!!!”

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Posted 2 years ago

“Pioneer vm-50 best price on the market delivered on time very happy with product”

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Posted 2 years ago

“Beautiful guitar strap at very good price. Great service. Updated about the progress of my order at every stage. The size of the box was a bit excessive for a guitar strap though.”

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Posted 2 years ago

“I recently purchased an Innox PB50BK piano stool. The quality look and feel are fantastic and for a great price. It is really comfortable with plush padding and is adjustable with storage. It was easy to attach the legs when it arrived and I would recommend using it for 10 minutes then retightening the nuts with the spanner provided. It has proved to be very sturdy. All this and it arrived on the specified day too. My wife and I each ordered one so had to return one of them and this was no problem at all so I'm very happy all around.”

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Posted 2 years ago

“Great service and superb guitar at a fantastic price.”

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Posted 2 years ago

“Purchased Epiphone SG 61 Maestro / Gibson collaboration. WOW I'm Impressed. I do own the Gibson Reissue SG 61 to compare. The Epiphone came well packaged: - Pots are great. Vibrola. I'm happy. Quality / Finnish is great. Playability, Set-up, Intonation Perfect "Straight out of box. Unbelievable Value. Delivery was just 1 day out, but very affable Gentleman at BAX, Netherlands explained why. Thanks whoever you are:) First time customer with BAX. Well Done. I'm Happy. PS. I might even sell the Gibson SG?”

Helpful Report

Posted 2 years ago

Bax Music is rated 4.0 based on 2,206 reviews