BC Motorhomes Reviews

Name: BC Motorhomes
Rating: 3.63

3.6 Rating 59 Reviews

64 %

of reviewers recommend BC Motorhomes

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3.6

Based on 59 reviews

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01292 272 277

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BC Motorhomes 1 star review on 22nd July 2024

Richard Mcknight

BC Motorhomes 5 star review on 11th May 2022

Malcolm Tudgay

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thankyou so much to Calum and the guys at BC Motorhome’s you were great, Calum went over and above our expectations, we arrived from Australia and every thing went to plan, your service couldn’t have been better, everyone so helpful and friendly, so happy with our purchase of the mclouis fusion 367 we just love it. Thanks again Jenny and Jack”

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Posted 2 years ago

“Great company”

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Posted 2 years ago

“Excellent service from Donna and the mechanics at BC Motorhomes. A tricky repair to our motorhome that was quickly resolved. Will definitely use them again and can recommend them. Thanks again guys!”

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Posted 3 years ago

“Travelled 600 miles to view campervan. Liked what I saw. Advert listed awning included. Young callum and John were ok to deal with. Owner elderly callum was asked what type of awning. He made a call to what I was led to believe previous owner. She described it with no mention of it being separate sale and when I returned home I got a call from young callum then John. Owner elderly callum of bc motorhome wanted £400 extra for awning and said although advertised as part of sale that it was not really. The lady owner was selling separately. I have screenshot of advert. It later slipped out that bc motorhomes were selling on behalf of owner which I was not told. They would not commit details in writing of what was verbally promised. There were so many other dodgy untruths and inconsistencies such a tangled web that I had no trust in the company. The van was nice but I'm glad I didn't get involved with buying from them.”

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Posted 4 years ago

“So BC offer motorhomes at good prices and the sales team are very helpful whilst selling you a vehicle but once you have handed over your money the support fades away. We bought a brand new motorhome from BC and it arrived broken. It has taken 5 months to get the problem solved. The only way you get a response is to go to the managing director and even he needs pushing at every step. BC didn't sort the problem out but eventually arranged for another company to do the work. They sent the wrong part not once but twice to the company. To quote this company "BC and their staff showed no urgency in sorting out the problem". This is our first motorhome and it is only 5 months later that we can use it to its full potential. For 2 months it has been stuck in a garage waiting for BC to get the right part to them. Take into account the subscription cost of the tracker alarm, road tax and missed holiday opportunities in these 5 months and perhaps the deal they offered doesn't look so good. Research your dealer carefully. Their support is as important as the deal they offer you”

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Posted 4 years ago

“If you look back further in these reviews you’ll see I had a bad experience. Then had a reply on this site that’s all I’ve had a bunch of cowboys in my trade you’d go to jail for the stuff this company do. If a review can change someone from buying from then good I bought a 100000 van from them and there after sales are rubbish just phone you up and lie the director Callum being the biggest lier. I’m thinking of changing my van next year and will probably be spending a lot of money which this company won’t see. Think they’d love a customer who spends 100k every 4 5 years on a motorhome no they are to stupid to think of return business be worked worst and biggest mistake I’ve ever made was dealing with this outfit stay well clear you have been warned”

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Posted 4 years ago

“When phoning to enquire about a problem always told someone will phone you back. They don’t.”

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Posted 4 years ago

“Hi all Recently bought a motorhome from BC Motorhome never had one be for and after reading lots of reviews about buying new we did it and bought a new one. Now I was waiting for things perhaps to go wrong, and they did, little things. Now any person can sell you a van but it's the after sales that could when you need it. Calum and his team in my eye are top of the tree in this game, nothing to much trouble everything sorted out professionally and with you, the customer in mind. Calum has personally gone out of his way over and above the norm. Just like to say a BIG Thank you to Calum, John and Lindsey and the team behind the scenes for making our first motorhome a joy Please keep it up cant thank you enough Mark & Karen”

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Posted 4 years ago

“A classic example of a company who simply lose interest once sale completed. The list of issues was long but even getting the courtesy of a return phone call seems to be too much to expect from Callum. Great service up to point of sale then expect it to go down hill rapidly from there.”

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Posted 4 years ago

“Hi. BC Motorhomes works on a "Can Do" basis. We purchased a motorhome from them 3 months ago and we weren't surprised to find a fault with the van, a leaking skylight. BC were quick to reassure me that it would be repaired and under warranty. After a while it was evident that BC were finding problems in obtaining the part through the Motor home manufacturers warranty scheme and the MD of BC motorhomes himself organised a replacement direct from the manufacturer. Here's the best part. He drove over a 100 miles personally to collect our vehicle and took it back to BC in Ayr where they replaced the item and he drove the van back to us. I estimate that BC invested 12 hours of their time collecting and delivering. I have never before come across this level of service. I would recommend BC motorhomes with 100 percent conviction. All companies are fine until a problem occurs and this is a company that don't just say the words, they deliver.”

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Posted 5 years ago

“Just bought a motorhome from BC Motorhomes. It was a delightful experience, the staff team were so helpful, friendly and professional. Calum was outstanding really appreciated his help. Would strongly recommend a visit before purchasing a motorhome”

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Posted 5 years ago

“We are delighted with the help given to us by Calum, Graham, Ian and all the staff in choosing our first ever motorhome. They took time and care to answer all our questions and we are very happy with the service we received. We would have no hesitation in highly recommending them.”

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Posted 5 years ago

“After visiting BC Motorhomes with a battery problem with my van. Im pleased to say they went above and beyond and were able to sort out my problem. The staff there were really helpful and very professional. Well done BC. .”

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Posted 5 years ago

“Very helpful and friendly staff who go out of their way to ensure that you leave completely satisfied. If they cannot resolve your issue straight away they immediately get in touch with the third party and keep you fully informed about progress I have complete trust and confidence in this company”

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Posted 5 years ago

Good morning Andrew, thank you very much for your kind review! It's great to see that your experience with us was positive and we really appreciate you taking the time to let us know. If there is anything else we can do to help, please get in touch and we'll be happy to do so. Best Wishes, BC Motorhomes

Posted 5 years ago

“Highly recommend!!! Hired a motorhome for a week and from initial enquiry to drop off, Catherine and the team were unbelievably helpful. Great experience, will definitely be planning another trip with BC Motorhomes and just really nice people.”

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Posted 5 years ago

Hello Fiona, thank you very much for your lovely review! We are so glad to hear you had such a good experience at BC Motorhomes and had a great holiday! We look forward to seeing you again! Best Wishes, BC Motorhomes

Posted 5 years ago

“Warranty work completed efficiently, but disappointed in Swift, have had to return to BC twice to have new beading fitted as beading is not fit for purpose, ( shrinkage and one side comming of while driving on motorway ).”

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Posted 5 years ago

Good morning John, Thank you for your review. We are sorry to hear of your troubles with your Swift motorhome but glad we were able to help. If you need anything do not hesitate to get in touch. Best wishes, BC Motorhomes

Posted 5 years ago

“After MH habitation check found my new kitchen light broken, they denied all responsibility, apparently it must have happened on the 10 minute drive home! This was not an expensive item, but I know 100% it was in perfect condition before, and I resent the implication made over the phone that I was lying about it. This was the first and last time I will use this dealer.”

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Posted 5 years ago

Good afternoon Joy, We are very sorry to hear you feel this way. After speaking with our After-Sales Manager he has informed me that after much discussion the conversation ended at impasse. We have done a thorough investigation (and with the nature of the work undertaken ) we are confident that we did not break your light or swap your microwave. If you feel you would like to discuss further please do not hesitate to call us or pop into our workshop. We would like to keep you as a customer of ours and be able to move forward from this. Best Wishes, BC Motorhomes

Posted 5 years ago

“Any issues resolved by Lauren and her mechanics, first class service from them.”

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Posted 5 years ago

Hi Robert, thank you very much for taking the time to write such a lovely review! We are delighted to receive great feedback! Best Wishes, BC Motorhomes

Posted 5 years ago

“Took 5 weeks to diagnose and fix a problem. Replaced good battery with one out of the workshop and failed to swap them back resulting in me having to buy a brand new battery on the Sunday to allow my son to use the motorhome. Still haven't been reimbursed for the cost despite promises.”

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Posted 5 years ago

Good morning David, We are very sorry to hear of your experience at BC Motorhomes and we are very sorry for any inconvenience/delays caused by our diagnostics machine malfunctioning. Our After-Sales Manager is looking into why there is a delay the reimbursement for the battery as you should of received that by now. Should you have any further issues please do not hesitate to call us so we can resolve as soon as possible. Best wishes, BC Motorhomes

Posted 5 years ago

BC Motorhomes is rated 3.6 based on 59 reviews