“Always send me great parts fast!Thanks for the extra goodies on my last order.I’ve ordered several engines and parts here.I’ve never been disappointed.thank you for being a honest company with great products.”
“Ordered a motor for a dune buggy 2 weeks ago. Was told it would be here by that weekend..Still waiting on it.. I'll leave a actual review once I receive it. Air filter arrived but no motor.”
“Worse customer service ever. They tell you they going to look for the part that you need and never call you back. Took for ever for my refund. At the end never got anything done. No parts no nothing.”
“I wish I would have been informed that one of the items I ordered wasn't in stock (even though it still says it is) so I could have figured anything else out. Then I received my order and it said everything was included but was not. I called and was told it would be at least another week and a half before I would receive it. I also wish I wouldn't have paid extra for two day shipping.”
“I ordered a motor and some other parts had a mixup in shipping but they were on it and handled everything quickly and were pleasant to deal with. I had a few questions they connected me with a technician and he was able to answer my questions and point me in the right direction thank you BDX.”
“yall took a month to ship my part, and it was the wrong one. yall were a nightmare to communicate with when i was trying to get the correct part shipped out. the correct part was shipped about another month later. ever since, i have received a million texts and emails asking me to complete a survey. i had to fight tooth and nail for you to respond to me throughout the process, and now i cant stop getting notifications from you. yes, i finally received the correct part, but I've never had to work so hard to make that the case.”
“I purchased a front shock and a the front passenger side spindle for a Colman go cart and the spindle is the wrong one and I haven't seen the shock yet”
“The engine was delivered damaged and pictures were sent to Mae in shipping. Our conversation was if the casing is not damaged it should be fine. Had my mechanic look at the old motor and it would not turn over. Therefore I purchased one from BDX for $799 and $56.34 for shipping. My mechanic removed the old motor and installed the new one and wired it up to only have the motor turn over but not fire up. They changed the spark plug wire and spark plugs twice with no different result. At that time we contacted Doug in your service department to discuss how to proceed forward and he tried troubleshooting the issues with no success. At that point, I decided to have my mechanic open the old motor up to find out why it stopped running. We found the belt inside gave out and we replaced it and it worked. At that point, we had to take the new motor that was not working out and install the old motor back wired it up and it started. Contact Doug and asked about returning the nonrunning motor and he said I need to talk to Mae. I was told by Mae there would be a 20% restocking fee and I argued this was not my fault that I would send the defective product back and that they test it via phone with me to prove it was shipped to me in running condition. They were unable to get the motor running either and it was decided to not charge the restocking fee. When I asked about the additional cost I incurred to ship the motor back $128.46 and the additional labor of $200 to take the new motor back out and install the old one again which was not my fault on my end but BDX for sending me a faulty motor. Plus the $56.34 I paid to have a nonrunning motor shipped to me. Had the motor worked we would not be having this conversation and this transaction costing me money to deal with a faulty motor. I was told those expenses would not be covered because they could have fixed it over the phone. We already tried this and it failed. Plus why should my mechanic troubleshoot a motor that should have been tested on the BDX end? Should I pay extra to my mechanic for taking the time to correct your issue? I think not. I'm asking to be reimbursed for the shipping and labor that I paid out for something that was not my fault in any way but to patronize BDX and be inconvenienced in the process. Do the right business decision and fix your mistake. I was also told by Mae that they would figure out what is wrong with the motor and end up shipping it to another customer who will not know the history behind the motor. How do I know I wasn't that customer getting the faulty motor from a prior customer? Make this right. I can be reached at 1-317-909-6459 before I proceed with further action. Sincerely Craig A. Brunkhart”
There was no damage to this engine. Craig is not being truthful regarding this. Like all of our products that we ship if there is a problem our obligation is to repair the product under warranty. Our technician was working with Craig on this. And everything was being addressed per our contract--the warranty policy. Craig found out that his old engine only needed a belt. So he sent the new engine back because he fixed his old engine. In this situation Craig cannot be refunded the shipping money. Normally we charge a 20% restocking fee and per our return policy we but we waved this for Craig. Craig made the mistake of ordering an engine because he needed to replace a belt. THIS IS 100% CRAIGS MISTAKE AND HE MUST TAKE RESPONSIBILITY FOR HIS MISTAKE.
FedEx was paid to deliver an engine to him and they are not going to refund the money because of Craigs mistake and we are not going to cover the shipping cost for Craigs mistake. And in 20/20 hind sight if we'd known Craig would be so ungrateful we should have charged Craig a 20% restocking fee in compliance with our contract. It was unreasonable for craig to order a new engine when all he had to do was replace his belt in his old engine and unreasonable for him to expect BDX or FEDEX to pay for his mistake and unreasonable of him not to be grateful that BDX did not charge him a 20% restocking fee.
“When I ordered my parts it said everything was in stock. Two weeks later and only half the order is here. I plan my projects on your inventory accuracy. I had to send a couple of e-mails to get a response. So communication could be better.”
