BECK EVANS Reviews

Name: BECK EVANS
Address: beck evans Cray RoadSidcup, SIDCUP
Rating: 4.93

4.9 Rating 4,992 Reviews

100 %

of reviewers recommend BECK EVANS

Company Reviews

Metrics

Info

4.9

Based on 4,992 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

Visit Website

Phone:

02083020860

Email:

sales@beckevans.co.uk

Location:

beck evans Cray RoadSidcup
SIDCUP
DA14 5BZ

Write Your review

Tell us how BECK EVANS made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

BECK EVANS 5 star review on 15th December 2024

575

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Spectacular sales experience with Rob. Very kind and accommodating. Very happy with my purchase and looking forward to enjoying the car.”

Helpful Report

Posted 10 months ago

Herun Thank you for the review - Rob and the team really appreciate the comments and hope that you enjoy your new car. Many thanks Team Beck Evans

Posted 10 months ago

“Thanks for all your help!”

Helpful Report

Posted 10 months ago

Darren Thanks for the 5 star review and the feedback - we really appreciate it. Kind regards Team Beck Evans

Posted 10 months ago

“Thanks for a good value van!”

BECK EVANS 5 star review on 26th January 2024

Helpful Report

Posted 10 months ago

Mark Thanks for the five stars, the picture and the kind words in the Review. Enjoy your new van. Many thanks Team Beck Evans

Posted 10 months ago

“109% for service and hope to return for 2 V classes later this year. Thank you - 5 stars!”

Helpful Report

Posted 10 months ago

Thank you for the review and we hope that we get to meet you again soon for your next vehicles. Many thanks Team Beck Evans

Posted 10 months ago

“Andrew was very courteous and gave me plenty of time to view the car on my own and try out the various controls before going for a test drive. Andrew was happy to answer my questions and the whole purchasing process was very smooth.”

BECK EVANS 5 star review on 25th January 2024

Helpful Report

Posted 10 months ago

Brendan Thanks for the review, the 5 stars and the lovely picture. We hope that you enjoy your new Volvo. Many thanks Team Beck Evans

Posted 10 months ago

“A very professional company and a joy to deal with. I would recommend Beck Evans to anyone wanting to buy a used car. Thank you Andrew and your team.”

Helpful Report

Posted 10 months ago

Simon Thanks for the review and the 5 stars. We are also very grateful for the recommendation - it means a lot to us all. Team Beck Evans

Posted 10 months ago

“Good service and price.”

Helpful Report

Posted 10 months ago

Ann Thank you for the review and the 5 stars - we are pleased you got good service and a good price from the team and we hope you enjoy your new car. Many Thanks Team Beck Evans

Posted 10 months ago

“Very professional and helpful attentive service and staff. Very pleased with the sale.”

Helpful Report

Posted 10 months ago

William Thank you very much and we are pleased the team were professional and helpful. We are also pleased you are happy with your new vehicle. Many thanks Team Beck Evans

Posted 10 months ago

“Where do I begin with Beck Evans. Purchased a Range Rover Sport end of November and was told car was ready to collect on 1 Dec. Spoken to Rob and even booked train tickets, as I was coming from West Yorks. On 30 Nov I was sent a video of vehicle and showed battery fault with key. He later called as I was told the vehicle actually has a fault with the key and as a result cannot collect car on 1 Dec. The car needed to be booked into Land Rover. An email on December 2nd indicated a booking for December 11th, but this information was contradicted on December 5th when we were informed that the car would go to Land Rover on December 7th, with a potential collection on December 8th, even as late as 9 p.m. On December 8th, after waiting for confirmation plans for potential collection, we were left in the dark. After following up, Mr. Sharman advised that the car would not be seen until the afternoon, rendering collection on that day unviable. Subsequent attempts to reach Beck Evans on December 11th were fruitless, with no response to 6 calls/emails, including attempts to contact Rob Sharman and Ben Marle (sales manager). On December 12th, after 5 p.m., I received a call indicating that the car would be ready on December 14th, for a pick-up on December 15th. The situation escalated on December 19th when Ben Marle from Beck Evans informed us that the required parts for the car repair could not be ordered. This contradicted previous information, causing further frustration. We then felt we needed to address the issue with the director, Sam Evans. On December 20th, this proved to be equally disheartening. Sam Evans failed to provide concrete information about the car's readiness, displayed a dismissive attitude towards our concerns, and abruptly ended the call with a discourteous tone. Furthermore, on the same day, when we contacted the garage (Land Rover Canterbury) directly, we discovered that the required parts had been ordered six days ago, undermining the information provided by Beck Evan's with a potential to have car repaired by new years. The entire ordeal has been characterised by a lack of transparency, miscommunication, and a dismissive attitude towards customer concerns. The director's abrupt decision to cancel the sale without considering our rights to have the car repaired is unacceptable. We felt the failure to undertake a thorough due diligence check of the vehicle prior to sale has been a significant contributing factor to the issues faced and this led Beck Evan's not selling the vehicle due to the loss they faced ordering new keys and a new modular from LR. In summary, the customer service at Beck Evan's has been shockingly poor, marked by a failure to fulfill promises, lack of accountability, and an overall disregard for customer satisfaction. I strongly CAUTION potential customers to thoroughly reconsider before engaging with this dealership.”

Helpful Report

Posted 10 months ago

AS THIS IS ANOTHER REVIEW REFERRING TO THE SAME VEHICLE OUR RESPONSE HAS NOT CHANGED AND YOU NOW HAVE A FULL REFUND. Thank you for taking the time to leave us a review. I have looked into this matter and don’t believe your comments are a true reflection of events. Unfortunately, the vehicle you had put a deposit on developed a fault prior to collection and we informed you about this a couple of days before collection. The vehicle was taken to Landrover to be fixed. There is a part shortage across the whole of the Landrover range and therefore we were in the hands of Landrover awaiting the parts that weren’t available in the UK. We did our best to get the car fixed as quickly as possible in the lead up to Christmas. We endeavoured to keep you informed throughout the whole process. It was disappointing when you threatened Beck Evans with Legal Action before delivery, wanting compensation and stating you wanted to take the car and send Beck Evans a bill for the repair. At that point we believed the relationship had broken down and it was not appropriate to sell you a vehicle. We offered you a full refund of monies paid as soon as we knew we could not meet the timelines – you declined to provide us with your bank details to return the funds or acknowledge our email. We believe we did our best to resolve the issue and put you back to the beginning of your car buying journey. Many thanks Team Beck Evans

Posted 10 months ago

“Excellent service from friendly and professional staff. The whole process was easy and quick - cannot recommend enough.”

BECK EVANS 5 star review on 22nd January 2024

Helpful Report

Posted 10 months ago

Ian Thanks for the review, the 5 stars and the picture. We hope that you enjoy your new van. Best wishes Team Beck Evans

Posted 10 months ago

“Great service from Rob. I really appreciate the quick turnaround and diligent work during the process of buying a van.”

Helpful Report

Posted 10 months ago

Thank you James - we appreciate the feedback, the five stars and the picture. Enjoy your new van. Best wishes Team Beck Evans

Posted 10 months ago

“Had a fabulous friendly and professional service. Can highly recommend Beck Evans team and Matt who was professional and helpful. Great service, honest and competitive prices too.”

Helpful Report

Posted 10 months ago

Mikala - thanks fort he feedback, the 5 stars and the recommendation - all means such a lot to us as a team. Thanks Team Beck Evans

Posted 10 months ago

“Great service from Rob. I really appreciate the diligent process while buying a van and the quick turnaround.”

Helpful Report

Posted 10 months ago

Thank you Rob Team Beck Evans

Posted 10 months ago

“Excellent service!”

Helpful Report

Posted 10 months ago

Thank you Kate - we really appreciate it and are pleased that the team gave you excellent customer service. Kind regards Team Beck Evans

Posted 10 months ago

“My best experience of buying a car so far. Matt is knowledgeable, helpful and an honest person. The whole experience from the start of looking at the car to the handover was pleasant and I recommend highly Doing business with Beck Evans especially Matt Couper.”

Helpful Report

Posted 10 months ago

Hamid - thank you so much for the five stars, the feedback and the recommendation - we will ensure the team are aware. We hope you enjoy your new car. Kind regards Team Beck Evans

Posted 10 months ago

“Great service and good personal touch. The car was in immaculate condition. Very happy customer.”

BECK EVANS 5 star review on 17th January 2024

Helpful Report

Posted 10 months ago

Sunday Thanks for the review, the 5 stars and the lovely picture. We hope that you enjoy your new car. Many thanks Team Beck Evans

Posted 10 months ago

“Very helpful and friendly.”

Helpful Report

Posted 10 months ago

Cyrus Thanks for the 5 stars and the feedback - we are pleased that the team were friendly and helpful - enjoy your new car. Many thanks Team Beck Evans

Posted 10 months ago

“Smooth and swift transaction and a pleasure to deal with Alex.”

Helpful Report

Posted 10 months ago

Kalpesh Thanks for the feedback and the five stars - we are pleased that Alex made the transaction so smooth and swift and hope that you are enjoying your new car. Many thanks Team Beck Evans

Posted 10 months ago

“Fantastic service from start to finish.”

Helpful Report

Posted 10 months ago

Matt - thanks for the feedback and the five stars - we really appreciate it and we pleased that the service was so good. Best wishes Team Beck Evans

Posted 10 months ago

“Great service from Rob with regular updates and thorough vehicle checks before selling the car.”

BECK EVANS 5 star review on 15th January 2024

Helpful Report

Posted 11 months ago

Shanon - thank you for taking the time to leave us a review and for the 5 stars. We hope that you enjoy your lovely new car. Best wishes Team Beck Evans

Posted 11 months ago

BECK EVANS is rated 4.9 based on 4,992 reviews