Bedplanet.com Reviews

Name: Bedplanet.com
Address: 6255 South Durango, Suite 115, Las Vegas, Nevada
Rating: 4.71

4.7 Rating 350 Reviews

93 %

of reviewers recommend Bedplanet.com

4.7

Based on 350 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	95%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

Visit Website

Phone:

8889969890

Email:

admin@bedplanet.com

Location:

6255 South Durango,
Suite 115,
Las Vegas
Nevada
89113

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“"On 7/4/19, I called Bedplanet and spoked with Tanner Carden. He was courteous and helpful when I ordered the Glideaway Odessa with an elevation kit, remote control and the high profile legs that was not an option on the pull down menu. The white glove delivery service was on 7/22/19 in the morning. The comfort base had a small puncture but it was cosmetic and the driver noted it as a concealed damage. The set up took about 40 minutes; this was the first time they assembled a base with an elevation kit. The remote control worked after syncing and delivery men left. In the afternoon, I emailed Tanner a photo of the puncture and then later sent another email describing the lowering cycle of the head section dropping like a sack of potatoes that occurred randomly. Tanner reported these issues to Glideaway and a claim number was generated. On 8/1/19, videos of the of motors showing the defect were captured and submitted to Tanner and he forwarded them to Glideaway. On 8/7/19, a technician replaced the power supply, head and elevate motors. After the repair, the elevate motor was louder during lift cycle. The following morning I emailed Tanner another video capturing the same defect and I inquired about returning the comfort base back to Glideaway. Tanner requested Glideaway to send a replacement base. Like on the phone, Tanner was courteous and helpful by emails. On 9/3/19, the 305-pound replacement base was delivered on a pallet in the garage. Around 6:00 PM, the same technician arrived by himself in a Lexus. After telling the technician to remove the elevation kit to lightened the load, we temporarily moved the defective base in the master bedroom. There were construction workers remodeling across the street and the technician paid them to move the replacement base in the second floor bedroom. The technician was unable to convince the construction workers to move the defective base in the garage and they left around 7:30 PM. By 9:00 PM after we assembled the elevation kit, the base was placed on an aluminum work platform and two chairs to keep the legs from being damaged when it was turned right-side up. On 9/11/19, the technician and a U-Haul driver removed the pallet, boxes and elevation kit from the garage and the defective base from the master bedroom that should been removed on the day of the assembly of the replacement base according to Glideaway. At present, the replacement base is working smoothly. The high profile legs allowed me to place a 14-inch high subwoofer under the base as planned. I placed a trimmed clear self-adhesive cabinet bumpers on the underbed lights and flashlight buttons on the remote control for easy access in the dark. It would be nice to have another massage motor and quieter on the foot section. Thanks Tanner for the help and support."”

Helpful Report

Posted 5 years ago

“Loved the price and the $200 gift card was a big bonus. The mattress is exactly what we expected. Good night sleeps ahead .”

Helpful Report

Posted 5 years ago

“I did comparison shopping and found BedPlanet to give me the best value for my money.”

Helpful Report

Posted 6 years ago

“this worked but instructions not easy to use.”

Helpful Report

Posted 6 years ago

“Headboard brackets were flimsy, but not Bedplanets fault”

Helpful Report

Posted 6 years ago

“BedPlanet delivered as promised. The Sealy Geneva Ruby mattress was delivered in excellent condition. The boxspring was poorly manufactured, one corner guard was missing staples and not attached properly to the frame. Luckily I had a staple gun and stapled the guard and the poorly attached facing material. Very poor attention to detail by the manufacture. Your company needs to ping Sealy and let them know we will think twice about ordering Sealy again!”

Helpful Report

Posted 6 years ago

“I picked the option to remove the mattress. When they delivered it showed they could not remove the mattress.”

Helpful Report

Posted 6 years ago

“I was able to identify the Stearns and Foster mattress I wanted at a few different department stores. Even on sale the pricing was inflated. I verified with Bed Planet customer service that they carried the bed I wanted at a rock bottom price, no gimmicks. They usold me a genuine factory sealed mattress with factory warranty, delivery and old mattress removal all included. Will never deal with a showroom again if I can have the same experience with Bed Planet. Thank you for having such honest business practices, though I shouldn't have to say that. My only complaint is that the delivery company called around 7 am to confirm that I was home. Otherwise perfect service, and my mattress is heavem.”

Helpful Report

Posted 6 years ago

“Adam and Richard are both very help have no problem working with them, nice to have people that really helps”

Helpful Report

Posted 6 years ago

“The purchase on line (and telephone) was easy to do. Sales people were very helpful. The delivery was prompt and I was called in advance. VR Deep River CT”

Helpful Report

Posted 6 years ago

“Delivery”

Helpful Report

Posted 7 years ago

“I bought a set of two Twin XL (split King) Leggett and Plate S-Cape+ recently. Very happy with the purchase, 10 year-warranty was available if necessary. I took off one star since I wish there can be more seamless delivery status tracking. Once the order was submitted, It took 5 days to ship out of the warehouse. Once out of the whse, I lost track of it. I had to call the trucking company and inquire the status myself. Once communication was established, the next call was on the day delivery was performed. The guys were about 1-2 hours late, however they are friendly. They helped install the adjustable bed to the headboard using a part that I supplied, not originally came with the delivery. They also cleaned up and removed the packaging from my home. Overall I recommend this purchase to others.”

Helpful Report

Posted 7 years ago

“Mattress was delivered after first try at shipping resulting in a lost mattress. The delivery team scratched the foot board when putting box springs in place. Scratch was successfully repaired by store where bed was purchased.”

Helpful Report

Posted 7 years ago

“Excellent but delivery company did not take plastic trash threw in my recycle barrel without asking me .”

Helpful Report

Posted 7 years ago

Bedplanet.com is rated 4.7 based on 350 reviews