Bedplanet.com Reviews

Name: Bedplanet.com
Address: 6255 South Durango, Suite 115, Las Vegas, Nevada
Rating: 4.71

4.7 Rating 350 Reviews

93 %

of reviewers recommend Bedplanet.com

4.7

Based on 350 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	95%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

Visit Website

Phone:

8889969890

Email:

admin@bedplanet.com

Location:

6255 South Durango,
Suite 115,
Las Vegas
Nevada
89113

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Incredibly comfortable, definitely what I was hoping for. The lavender is a lovely touch.”

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Posted 1 year ago

Hi Catherine. Thanks for the nice review. I'm happy to hear that you're enjoying your Malouf pillow with the lavender scent. If you need anything else for your house, let us know. We also manage and run lasvegasfurnitureonline.com where you'll find everything for the house.

Posted 8 months ago

“Shorter (5") legs for adjustable bed: Good shipping time, well packaged, compatible with frame as stated. Con: Rather expensive compared to other brands.”

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Posted 1 year ago

“The device to connect a headboard to an adjustable bed frame came with no instructions. After several attempts I was able to fit it although the design of the device would suggest it is for a more universal fit and therefore a close fit, but not ideal.”

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Posted 1 year ago

“This was the first time dealing with BedPlanet, but not buying mattresses online. Bed Planet was by far the best experience I have had to date. Shipping was also quicker than I thought.”

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Posted 1 year ago

“Parts arrived and they were what I needed. I would suggest however more pictures for directions.”

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Posted 1 year ago

Hi Gary, Thanks for the input. We will try getting more pictures and directions with this product. Best Regards, Bed Planet

Posted 1 year ago

“The bed itself, and the pricing of the bed, were fantastic. However, I found the website to be not clear about "white glove delivery" so I could determine if my old mattress would actually be picked up and taken away when the new one was delivered. It seemed that was not an option, so I ended up with a mess of trying to find someone to help me move the mattress out of the bedroom and into the garage and then paying to have the mattress taken to the dump.”

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Posted 2 years ago

“I ordered the wrong product, but customer service was great in helping get the return sorted out.”

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Posted 2 years ago

“Bedplanet was great and very responsive. The white glove delivery company was difficult to communicate with and didn’t respond until the date it was delivered. The delivery date was within our request.The manufacturer delivered a good product that was missing one needed leg extension. They only shipped 23 pieces that were 3” high and we needed 24 for the 12” leg height required for the 6 leg positions.”

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Posted 2 years ago

“Very happy with my headboard purchase! I bought it in “oatmeal” for my full/double size bed. Assembly was simply and came with instructions. Only when it arrived the box was slightly opened. But everything was okay! I love my headboard! Would recommend!”

Bedplanet.com 4 star review on 10th April 2022

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Posted 3 years ago

“Adam was very helpful. Delivery was 2 1/2 weeks after order. Reverie 650 split Cal/King with reverse Trendelenberg is perfect for those with GERD.”

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Posted 3 years ago

“I am pleased with the beds”

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Posted 3 years ago

“Their customer service is amazing!”

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Posted 3 years ago

“We found the mattress we were looking for in good price and it was easy to navigate the website and to make a purchase but the delivery time was 1.5 months due to absence of the product in stock. So, as a buyer I would like to know about this in the moment of purchase, not waiting for two weeks and then making an enquiry myself. A representative called me later to know if I am still willing to wait and I appreciate it. The delivery itself was excellent, the driver came on time, was very helpful and polite. So, as a summary I am satisfied with the company and my purchase. And I do recommend them.”

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Posted 3 years ago

“worked well...instructions could be better but YouTube video helped lots. Very well made and will last a long long time.”

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Posted 3 years ago

“I thought you gauged me a bit on the return.”

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Posted 3 years ago

“The only thing I can think of that would improve BedPlanet is to speed up the process. I do appreciate saving a bit of money, but it sure did take much longer. The delivery service was great and took care of the white glove delivery/setup/take-away of the old bed. I am enjoying my bed very much.”

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Posted 3 years ago

“I have not put them up yet. They are too heavy for my wife and me to do ourselves. Waiting on one off my sons to help.”

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Posted 3 years ago

“My only problem was with the shipping. Most shipping now-days updates when merchandise ships & is easy to track if not updates on all stops. After being left in the dark on package delivery date, 2 weeks is all i had to go by & a very sketchy app that maybe tracked. i found out my package was to be delivered the next day so a week early yay! But sounded to me it requires a signature, i had to ask 8f it did strange & it did, surprise. i couldn't get the time off work in such short notice. Shipping said they will drop off but i was made to reply to an email stating if package or contents is damaged they were not at fault. Not very cool experience not to mention for & large heavy item etc.”

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Posted 4 years ago

“Good experience. Mattress arrived as promised. Actual people responded on the phone, a real plus these days. Thank you!”

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Posted 5 years ago

“The item (Elevation adjustable bed) arrived as described, and white glove delivery went smoothly . Suggested improvements: the bed arrived with a speaker wiring set-up wrong (left-right). The last mile delivery company messed-up installation of a sub-woofer. These things are relatively minor, because I bought a bed, not an entertainment system. Shipping time was reasonable.”

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Posted 5 years ago

Bedplanet.com is rated 4.7 based on 350 reviews