Bedstar Reviews

Name: Bedstar
Address: 98 High Street, Knaresborough
Rating: 3.98

4.0 Rating 1,330 Reviews

75 %

of reviewers recommend Bedstar

4.0

Based on 1,330 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 60%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Email:

support@bedstar.co.uk

Location:

98 High Street
Knaresborough
HG5 0HN

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Amy Howard

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We were very pleased with the ottoman style bed base. However, we encountered a big issue with installation due to the fixed size of the superking size of the metal bed base frame. It would not go up our stairs in one piece. Anyone with a turned flight of stairs would find this impossible. We were expecting a frame in two pieces that could be secured & bolted together in-situ. Suppliers should offer the option of either a one piece frame or two pieces to accommodate the differing sizes of people's homes.”

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Posted 5 years ago

“Wonderful service. Ordered bed and it arrived a few days later. Very efficient company. Also very pleased with the Sleepeasy bed. I would certainly order from this company again.”

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Posted 5 years ago

“Just what I hoped for easy to assemble strong and good looking”

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Posted 5 years ago

“Disappointing. Not as solid as I'd hoped. Colour of knobs on the bedhead is copper, looks very different in the photo. Horrified by the amount of plastic used in the packaging. You really do need to rethink this.”

Helpful Report

Posted 5 years ago

“STAY WELL CLEAR OF THIS COMPANY , ONLY HAVE 1 YEAR WARRANTY ON BAD QUALITY BEDS purchased a bed in 2018, the 1st issue was that a double mattress that doesnt fit the bed it has to sit high on the bottom ledge , i emailed this in but no reply from them, now one by one the slats are snappping as not good quality , the bed is not 2 years old I am very careful and look after everything i purchase , i am only 9 st, looks like i will have to buy a new bed ??, as i have emailed asking about replacement slats , suprise surprise , they are going to charge me for them , i have another bed i am using and this bed i have had for 17 years andnot ONE slat has snapped . YOU WOULD THINK I BED SHOULD LAST MONGER THAN 18 MONTHS ??? BE AWARE DO NOT BUY FROM BEDSTEAD”

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Posted 5 years ago

“It was a little firm to start with, but it is easing in now. Otherwise, a good bed, having storage on it helps a lot.”

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Posted 5 years ago

“I am fuming. Benson's let me down last minute because the bed was damaged - but at least they had the decency to call and they agreed to cancel the sale. This allowed me to order with Bedstar for a guaranteed quick delivery…. I even rang their sales person to check that the bed I intended to order was available and could be delivered in time for my guest. I was given a time slot... they had my number but no bed, no calls and no apology. Absolutely unacceptable. I would be very surprised if the positive ratings are genuine!”

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Posted 5 years ago

“Good service and fast delivery”

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Posted 5 years ago

“Good delivery service, nice bed, it fits perfectly, however the mechanism for closing and open the storage under the bed doesn’t work well, it is easy to open but difficult to close it back.”

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Posted 5 years ago

“After my purchase I was so happy with the service I recieved from this supplier”

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Posted 5 years ago

“Excellent service. Bed of good quality and assembly instructions good.”

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Posted 5 years ago

“Best bed I've bought”

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Posted 5 years ago

“Excellent customer service from bedstar and Panther delivery team”

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Posted 5 years ago

“When ordering my first choice beds were out of stock so you lost a bigger sale £399. And when it did order you changed the delivery date at the last minute not very good on your part i did get a bed it was delivered by two very good delivery men.”

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Posted 5 years ago

“Excellent service. Great communication. Vast range of beds and styles to choose from. I’m extremely happy with my choice of bed and would recommend Bedstar to friends and family.”

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Posted 5 years ago

“Hidden delivery charges. Won't be using them ahain and will order from a company that is honest with their charges.”

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Posted 5 years ago

“Lovely well made bed. Very pleased.”

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Posted 5 years ago

“ordered and completed within 24hrs very efficient service, item well wrapped and arrived in the time frame designated!”

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Posted 5 years ago

“Needed a bedframe for weekend ( Elderly relative who could not climb stairs) this was Wednesday phoned to check bed frame was available and could be delivered on Friday. Was told yes to both questions so went ahead and ordered. Come Friday no bed. Bedstar are not available at weekend so had to make alternative arrangements. Come Monday contacted Bedstar to be told that it had been with courier and could not understand why it was not delivered. Got phone number of courier and made contact. Bed did not arrive till Tuesday. Bed frame is good well priced and easy to assemble (two people) very pleased with bed frame but NOT with delivery. Suggest that if Bedstar claims next day delivery they change couriers.”

Helpful Report

Posted 5 years ago

“Delivery: On time, but items were left exposed in the open outside my entrance door without even ringing my doorbell to notify its arrival. More or less identical triple bunk beds beds can be bought at a lower price from other suppliers, but I chose the "Serene Oslo 3" model because of the wide wooden slats, which is specifically promoted on their website, as well as the flat steps on the ladder for the upstairs bed (both shown in close-up photos on the website). This turned out to be a blatant lie, both upper and lower mattresses are resting on thin metal pipes, as are also the steps on the ladder! Assembly instruction was not very good, but adequate if proper attention is paid. An important info is missing: DO NOT TIGHTEN THE BOLTS AND SCREWS UNTIL ALL COMPONENTS HAVE BEEN ASSEMBLED! Leave them loose to all parts have come together! Otherwise it may appear as if some holes have been drilled in the wrong place, as claimed by other reviewers of this bed (when left loose, there is enough wriggle-room to get all parts together without drilling new holes). Overall, the bed seems sturdy and strong, but has not yet really been tested by grandchildren....”

Helpful Report

Posted 5 years ago

Bedstar is rated 4.0 based on 1,330 reviews