bedworks.com.au Reviews

Name: bedworks.com.au
Address: Stanmore Store: 22-28 Parramatta Rd, Stanmore, 2048, Stanmore Store: 22-28 Parramatta Rd, Stanmore, 2048, Sydney
Rating: 4.57

4.6 Rating 574 Reviews

90 %

of reviewers recommend bedworks.com.au

4.6

Based on 574 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About bedworks.com.au:

A simple and consistent formula helped us become a trusted name for Sydney’s bed buying clientele – always offer the highest quality beds and bedroom furniture at the lowest prices. Our commitment to this goes so far, in fact, as to offer a best price guarantee on all our products! We have established premium relationships with the best bedroom furnishing suppliers and can always offer the best prices on their products. On top of this, we routinely offer free delivery and slash prices on select products and services by up to 30% in our seasonal promotions. We realise that buying beds, mattresses and bedroom furnishings is quite an investment in time and care, and we are dedicated to making it as affordable for you as possible. Choose your next bed at BEDWORKS!

Visit Website

Phone:

1800 940 596

Email:

social@bedworks.com.au

Location:

Stanmore Store: 22-28 Parramatta Rd, Stanmore, 2048,
Stanmore Store: 22-28 Parramatta Rd, Stanmore, 2048
Sydney
2048

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bedworks.com.au 5 star review on 13th February 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great bed and great service”

Helpful Report

Hi Faye! Thank you so much for taking the time to share your positive Bedworks shopping experience. We are delighted to hear that you are happy with our products and service, in particular, the Felix Memory Foam Mattress and Soho Timber Bed you purchased and had delivered recently. The team at Bedworks are dedicated to delivering customers a uniquely premium mattress & bed frame shopping experience instore and online, hence our local custom-made bedding & furniture service. Bedworks would love our customers to share their individual creative visions with our products - why not join us and share your bedroom design on Instagram @bedworks.com.au? Thank you for supporting our business. The BedWorks Team

“Very happy with my new bed ????”

Helpful Report

Hi Elizabeth! Thank you so much for taking the time to share your positive Bedworks shopping experience. We are delighted to hear that you are happy with our products and service, in particular, the Domino Mallory Firm Mattress you purchased. The team at Bedworks are dedicated to delivering customers a uniquely superior mattress& bed shopping experience instore and online, hence our local custom-made bedding & furniture service. Bedworks would love our customers to share their creative visions with our products - why not join us and share your bedroom design on Instagram @bedworks.com.au? Thank you for supporting our business. The BedWorks Team

“The website is easy to use and I am happy with the sample I got.”

Helpful Report

“Fine”

Helpful Report

Thanks Arlene!

“Actual ordering process was great however delivery process needs improvement. We were given the delivery 'window' of 1pm to 6pm and advised that the driver would call 1 hour before arriving. I had to ring Bedworks at 5.30pm to ascertain what was happening and told that driver was 'running late'. Driver finally call around 6 ish to say he would be there between 6 and 7pm. Arrived 6.45pm complaining he had issue trying to find parking. I think a 5 hour 'window' firstly is quite a broad timeframe however secondly no communication - driver only called me after I telephoned chasing up delivery. No good enough.”

Helpful Report

Hi there Greg, thanks for leaving us your feedback about your delivery experience recently with your Sleepeezee series ensemble base. We’re sorry to hear of your unhappiness about our delivery service and have looked into your issue further. I’ve spoken to our sales manager in Greenacre where our deliveries originate. He reviewed your initial ensemble order made on Sunday 24 February and instructions for delivery after 4pm on Friday 1 March to Bondi Junction and was able to confirm that yours was the final delivery of the day scheduled out of 23. Our drivers were running late by that time due to Sydney traffic on Fridays in the east, which as you know can be hectic and that’s why we can’t guarantee our times. It’s also sometimes difficult on Friday nights to find parking in your area due to its popularity. He did confirm the drivers logged a call for your delivery but could not say why it might have been made late, but we can look into this further with the specific driver if you like. We hope that you are happy with your ensemble as purchased and apologise for your inconvenience. Our deliveries are made daily and we are proud of the products we supply and the service we provide. We will take on board your feedback to improve our service in future. Thanks for choosing Bedworks.

“The website was easy to use and there was so much choice. But even better than the website is the face to face customer support in store at Stanmore.”

Helpful Report

Hi Louise We are so delighted to hear that you are happy with our customised Tropez Custom Low Timber Storage Bed. We believe your spare you is becoming a smart, space-saving master! Thank you so much for taking the time to write to us your kind words. We really appreciate your honest feedback and Bedworks works hard to aim for a better furniture shopping experience. Your review of our Stanmore showroom customer service has been reported to our management and we will improve our training in our customer service. Again, we are glad that Bedworks custom-made storage bed offer you a better improvement for your renovated home. It's a pleasure to have you as a customer. Bedworks would love our customers to share their individual creative visions with our products - why not join us and share your bedroom design on Instagram @bedworks.com.au? The BedWorks Team

“Happy with the mattress and delivery”

Helpful Report

Hi Camille We are delighted to hear that you are happy with your purchase in Bedworks! Thank you and we appreciate the time you spent to write your kind words. The Comfort Sleep Posture Indulgence Latex Medium Mattress you purchase is no doubt one of the signature product in Bedworks range. It's an Australian-made commercial brand comfort sleep mattress that made of premium latex and excellent support layers. Enjoy your sleep and if you have any further question please don't hesitate to contact Bedworks customer service 02 97906100. Have a good day :) The Bedworks Marketing Team

“good quality bed and nice website but their customer service over the phone needs to improve”

Helpful Report

Hi ilnaz Thank you so much for taking the time to write us a review, and we are delighted to hear that you are satisfied with our product and our web service. Excellent quality of customer service is what Bedworks persuing besides the premium products, and we take every individual review seriously. Please accept our sincere apology and rest assure the marketing team has reported to the management in relation to the phone-service you experienced. Thank you again for supporting Bedworks business. Bedworks would love our customers to share their individual creative visions with our products - why not join us and share your bedroom design on Instagram and bedworks.com.au? The BedWorks Team

“Delivery guys were polite and helpful. I'm very happy with the whole process.”

Helpful Report

Hi Nicholas? Thank you so much for your kind words? We are so delighted to hear that you are happy with our service and products. Bedworks always aims for providing excellent products with the best customer service. We are glad to see our effort please every customer :) The Domino Norgay Firm Mattress is a 5-zone dual-layer pocket springs mattress which targets five critical areas of your body for a well-supported sleeping experience and offers ultimate comfort. The breathable layers make it more soothing and relaxing in this hot summer season. Bedworks would love our customers to share their individual creative visions with our products - why not join us and share your bedroom design on Instagram and bedworks.com.au? Thank you for supporting our business. The BedWorks Team

“Good service and fast”

Helpful Report

Hi Robert Thank you so much for taking the time to write to us your kind words. We appreciate your review and we are delighted to hear that you like the service. Bedworks is always dedicated to providing better customer service and performance-orientated. We aim for offering the best bedding products including mattress and bed frame. The Comfort Sleep Chiro Posture Pocket Spring Mattress is no doubt good value for the money as its thicker coils make it excellent support compare to same price range mattresses. Bedworks would love our customers to share their individual creative visions with our products - why not join us and share your bedroom design on Instagram and bedworks.com.au? Thank you for supporting our business. The BedWorks Team

“Easy to use, great value”

Helpful Report

Hi Beth. Thank you for taking the time to write us your kind words. Sleepeezee Series Ensemble Bed Base you ordered is always a popular product in Bedworks range. It's easy to move due to its lightweight and its sturdy padded slatts structure offers excellent support. Bedworks would love our customers to share their individual creative visions with our products - why not join us and share your bedroom design on Instagram and bedworks.com.au? Thank you for supporting our business. The BedWorks Team

“Simple navigation”

Helpful Report

Hi Ryan, thanks for your positive review of the Sublime mattress and we're glad you find it comfortable! Let us know if we can help out with any other bedroom furnishing products. The Bedworks Team.

“Delivery came next day. The staff who delivered it did eveyrthing for me quickly and were very friendly. Would use again.”

Helpful Report

Hi Lauren, thanks for your positive review of our service delivering and installing your Peppa II upholstered bed frame. Let us know if we can help out with other bedroom furnishing products in future and we're glad you recommend us! The Bedworks Team.

“Have waited over a week for a response involving returning an item, still waiting..”

Helpful Report

“Very helpful”

Helpful Report

Thank you for taking the time to write us your kind words, Susan!

“Great service, good quality and on time”

Helpful Report

Hi Maya! Thank you so much for taking the time to share your positive Bedworks shopping experience. We are delighted to hear that you are happy with our products and service, in particular, the Copenhagen Timber Storage Trundle Bed Frame you purchased recently. The team at Bedworks are dedicated to delivering customers a uniquely premium mattress & bed frame shopping experience instore and online, hence our local custom-made bedding & furniture service. Bedworks would love our customers to share their individual creative visions with our products - why not join us and share your bedroom design on Instagram and bedworks.com.au?

“First time on this website. Seamless from start to end. Bed and mattress both were good quality and as described. Enquires were answered promptly. I made 2 phone enquires, one was better than the other. (Tip to Bedworks: When customers make phone enquires, that means they want more information, not to have the words on screen on the website recited back at them.) Delivery called within an hour of order to arrange next day delivery. Delivery took place within allotted time. Well done Bedworks!”

Helpful Report

Hi Meena! Thank you so much for taking the time to share your positive Bedworks shopping experience. We are delighted to hear that you are happy with our products and service, in particular, the Peppa II Velvet Upholstered Slat Frame and Comfort Sleep Chiro Posture Pocket Spring Firm Mattress you purchased recently. The team at Bedworks are dedicated to delivering customers a uniquely premium mattress & bed frame shopping experience instore and online, hence our local custom-made bedding & furniture service. Bedworks would love our customers to share their individual creative visions with our products - why not join us and share your bedroom design on Instagram/bedworks.com.au? Thank you for supporting our business. The BedWorks Team

“No nonsense service and quick delivery of order... would certainly use again.”

Helpful Report

Hi Mark! Thank you so much for taking the time to share your positive Bedworks shopping experience. We are delighted to hear that you are happy with our products and service, in particular, the Spinal Comfort Inner Spring Mattress and SlumberZone Ensemble Base you purchased recently. The team at Bedworks are dedicated to delivering customers a uniquely premium mattress & bed frame shopping experience instore and online, hence our local custom-made bedding & furniture service. Bedworks would love our customers to share their individual creative visions with our products - why not join us and share your bedroom design on Instagram and bedworks.com.au? Thank you for supporting our business. The BedWorks Team

“Excellent quick and the delivery man was extremely helpful and accommodating - a stand out”

Helpful Report

Hi Anne Thank you so much for taking the time to share your online shopping experience in Bedworks and the review to the product. We are delighted to know that you are happy with shopping in Bedworks, The Comfort Plus Pocket Spring Memory Foam Mattress you ordered is absolutely a good choice in Bedworks mattress range. More than anything, Bedworks would love to know and share the individual creative visions of our customers like how they are designing their room with bed and furniture bought. You are more than welcome to join us and share your bedroom design in Instagram and @bedworks.com.au. Thank you again and have a lovely day! The Bedworks Marketing Team

“very professional and delivery communication good”

Helpful Report

Hi Catherine We want to thank you for taking the time to share your review with us. It's exhilarating to know that you are happy with our customer service and the Spinal Comfort Innerspring Mattress. Bedworks is dedicated to delivering the best range of mattresses and bed frame, and we are specialising in the locally custom-made bed frame, bedroom furniture. Thank you for supporting our business. More than anything, Bedworks would love to know and share the individual creative visions of our customers like how they are designing their room with bed frames and furniture bought. You are more than welcome to join us and share your bedroom design in Instagram and @bedworks.com.au. Thank you again and have a lovely day! The Bedworks Team

bedworks.com.au is rated 4.6 based on 574 reviews