Bedworld Reviews

Name: Bedworld
Address: EXPRESS HOUSESTATION ROAD, HUDDERSFIELD
Rating: 3.51

3.5 Rating 838 Reviews

62 %

of reviewers recommend Bedworld

Company Reviews

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Metrics

3.5

Based on 838 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

02039463800

Email:

info@bedworld.net

Location:

EXPRESS HOUSESTATION ROAD
HUDDERSFIELD
HD2 1UT

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Miss Jones

Yue Zhuo

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Rex is the best.... This is the second time I have used Bedworld. Rex is very helpful, efficient and friendly. My move was delayed by a week and he ensured I had my bed and mattress on time. Very happy with our bed and mattress. Would use Bedworld again. Thank you Rex for all your help!”

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Posted 4 years ago

“Rex is the best.... This is the second time I have used Bedworld. Rex is very helpful, efficient and friendly. My move was delayed by a week and he ensured I had my bed and mattress on time. Very happy with my bed and mattress. Would use Bedworld again. Thank you Rex for all your help!”

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Posted 4 years ago

“As many other people have experienced their customer service is atrocious. I was told something different every time I spoke to someone, unfortunately they can't be trusted.”

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Posted 4 years ago

“Absolutely Appalling Customer… Absolutely Appalling Customer Service...! I ordered my bed and paid for express delivery. First signs were that all was going well, within 4 days i had received my delivery date to be delivered on the 6th day. However on the day i received a text message to say the delivery was cancelled due to unforeseen circumstances (the bed broke upon loading onto the van!). 3 weeks later and even with daily calls to the call centre (where they seem to routinely put you on hold for one hour before considering taking your call) they could not confirm when my bed would be delivered. They eventually confirmed that it was with dispatch who would phone to arrange a new delivery date. After the 4th week, dispatch still hadn't phoned. I therefore called and emailed to cancel my bed order but still haven't received my refund. They only gave me a refund for the express delivery service payment but not for the bed itself. I'm therefore unfortunately going to have to continue to call their help desk for goodness knows how long before I eventually receive my refund. Since then i purchased my bed from another company where i received it within the same week. Anyway that was my experience with Bedworld. To anyone reading this some words of advice. Do not bother emailing. Nobody replies and when questioned they claim not to have received any emails even though i regularly get acknowledgements back. Secondly, do not trust anything anyone on the help desk says, even something as simple as a request to confirm they have cancelled my order will not be honoured. Thirdly, don't ask to speak to a manager or state that you wish to complain as they simply hang up the phone on you. Finally, to save yourself the hassle, just don't place the order with Bedworld in the first place. Find another company. Preferably one that has greater than a 50% positive rating....”

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Posted 4 years ago

“The best bit of whole service was the guy in store most helpful but sadly after that poor poor poor .The bed never turned up on the day so slept on floor for 4 nights then when it did arrive the headboard was wrong one have been offered a part refund but as yet nothing and no one wants to talk too you and lastly drivers don’t wear face masks as stated either avoid avoid”

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Posted 4 years ago

“Bed due today between 7 - 12.... not turned up and I’ve taken a day off work. Was on hold for 57 minutes then cut off from main switchboard.... lakeside shop not picking up calls..... could someone please call me before I drive down! Thank you, (email address added and u have my contact number)”

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Posted 4 years ago

“Beds delivered quickly and seemed great, less than 6 months in and the castor snapped and twisted the bed frame, one of the mattresses has gone already and the second frame snapped at the bottom when my son sat on it. Totally gutted wish I'd kept my bunks 🙁”

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Posted 4 years ago

“Had a recorded message 2 days ago to say my bed will be delivered on Wednesday ( today) between 7am and 7pm, after getting rid of my old bed this morning to. Then find out at 4:30pm after ringing them that it wasn't going to be delivered today!!”

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Posted 4 years ago

“Waiting all day for delivery and no one turned up. No contact!! Multiple emails sent no response!!!!”

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Posted 4 years ago

“Ordered back on 30/09/20, order should of been fulfilled within 10-12 days middle of October I called and was told oh don’t know why it hasn’t been delivered, was told would come to me by Tuesday 20th and I would get a call at the weekend to arrange a time, no call came, I called on the 19th on hold for 35mins only got through by messenger, then told would come Thursday 22nd, nothing came then again only could get through by messenger, was promised Saturday 24th and guess what didn’t come but got a text saying it wouldn’t. Got a call Monday 26th saying delivery Wednesday, I said no I am cancelling and that I want to speak to Adam who I had been dealing with, was told he would give me a call Tuesday (today) guess what nothing. Now awaiting a refund and response won’t hold my breath as I could pass out. DON’T ORDER there are many other companies who will fulfill there customer orders in time, intact with good customer service, this place is none of them”

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Posted 4 years ago

“No traking service for delivery unable to get help on their customer service unable to contact the delivery service”

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Posted 4 years ago

“I order the mattress 31 of the August, I got it delivery after I call the agency 2 times, and I got the wrong mattress, it took me again few phone calls to get the delivery and surprise-same wrong mattress what I got at first. Now, it`s 26th of the October I still waiting for the refund, I do not understand how long I have to wait for my money :(”

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Posted 4 years ago

“Affordable and comfy mattress , quick delivery, helpful customer service! Would highly recommend!”

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Posted 4 years ago

“I would give no stars but it does not let you. Staff in shop very nice but product and service from the warehouse terrible. I ordered an ottoman bed and hydrolics did not work, they sent replacement ones through the post for us to fit ourselves and they still don't work. So we have now been waiting nearly two weeks for new hydrolics. The mattress had a hump all down the middle so they said they would replace the mattress. We have waited two weeks. They phoned to confirm delivery of new mattress and to take away defected one. The driver is alone so needs help to get the mattress off the van as we ordered a super king size. They phoned us twice to confirm delivery and pick up of mattress, they advised someone must be in and other mattress must be in the hall ready to collect. I waited in all Friday and my son took the day off work to help and no delivery arrived. So the next day I phoned the shop and apparently they were only delivering my mattress if they could squeeze us in the deliveries that day, so the next delivery will be the 6th November. So we had to take the mattress all the way back upstairs. The mattress we ordered is a super king and it's very heavy it takes two strong people to move it. I have had a disgraceful experience and it is still not resolved.”

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Posted 4 years ago

“Took 10 days to deliver, then when the deliver man came he didn't ring the doorbell for some reason. He just rang my phone which I didn't know to expect. Then when I rang him back he said that he wasn't coming back to deliver it. Had to reschedule a delivery which took another 5 days. Finally got the mattress as I had to sit by the phone because this company doesn't know how to ring door bells for some reason. Finally I got a call and went outside and got my mattress. The mattress I got was the mayfair pocket spring one which says has memory foam which sounded luxurious. The thing turned out to be like sleeping on a slab of concrete and is so hard that it's gave me back ache which I have never had in my life from a mattress. Looked at the returns policy and apparently you have to pay them £79 to take your mattress back and return or exchange it which is a joke. It should be free. Anyway, I wouldn't recommend this place. Bad Delivery service, bad customer service and terrible products but I guess you get what you pay for! I'm not paying £79 for them to return it as I think that this is criminal. They must have made all these reviews up to be honest with you as this company is rubbish. Avoid.”

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Posted 4 years ago

“Mattress just arrived. Delivered within advertized time. Driver(Rehaan e) phoned two days before then one hour before delivery. Pollite and curtious young man. Would recommend this company and there driver.”

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Posted 4 years ago

“Just taken delivery of my new bed delivery driver cheerful, very polite and helpful. Instore the gentleman that served us was very helpful not pushy at all just wanted to insure we got the right bed and mattress for us . We were so happy we bought another bed for our daughter . Would definitely recommend this company and we would definitely shop there again. Thankyou bedworld”

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Posted 4 years ago

“Brilliant fast service, mattress is very comfortable, divan very good quality, i would order again from them and highly recommend them”

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Posted 4 years ago

“Very happy with delivery. Jamie was polite and helpful.”

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Posted 4 years ago

“Worst company I’ve had to deal with they are more than happy to take your money but won’t actually deliver the bed you order then when you try and phone to speak to somebody you get some rubbish excuses so now I’ve been trying to get a refund and have had to go to my bank so Avoid Avoid Avoid”

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Posted 4 years ago

Bedworld is rated 3.5 based on 838 reviews