Bedworld Reviews

Name: Bedworld
Address: EXPRESS HOUSESTATION ROAD, HUDDERSFIELD
Rating: 3.51

3.5 Rating 838 Reviews

62 %

of reviewers recommend Bedworld

Company Reviews

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Metrics

3.5

Based on 838 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

02039463800

Email:

info@bedworld.net

Location:

EXPRESS HOUSESTATION ROAD
HUDDERSFIELD
HD2 1UT

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Yue Zhuo

Anonymous

Anonymous // 01/01/2019

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“Absolutely horrendous. No follow up details. Delivery was as bad as it possibly could be. 1 delivery driver who was very rude, scruffy and the most unhelpful person I have ever met. It was a cash on delivery sale, he would not sign the delivery note that I had paid in full. Made rude comments about the way the money was counted in front of him and just walked off with the cash in his pocket, did not offer or give the change, so I call that stealing. A most horrible experience and would never recommend this company.”

Helpful Report

Posted 4 years ago

“Awful, awful company. Three failed deliveries as bed was “damaged in transit” three times! The last text to inform me the bed was no being delivered was an hour before the allocated time. Asked for a refund and now takes another ten days. Awful company, steer clear.”

Helpful Report

Posted 4 years ago

“I bought 4 single mattresses a king size one And a bunk bed. My order was delayed due to stocking issues and when the bunk bed did arrive a part was faulty. I reported the fact and after many emails, messages And 3 wks later they still haven’t solved the issue. I paid over £900 for everything and my two boys are sleeping on mattresses on the floor. Totally unacceptable and they promised to resolve the issue but after initial replys they’ve stopped replying. Shocking customer service.”

Helpful Report

Posted 4 years ago

“very bad service wrong item delivered no anwer when we try to contact”

Helpful Report

Posted 4 years ago

“DO NOT ORDER FROM THEM!!! I would give negative score if I could! Spent nearly £800 on two beds, when arrived last Tuesday, we found out one bed with stained end panel, the slats came with the bed are in wrong size. So I can’t use the bed! The other bed are in the wrong colour, The colour completely different from their colour sample on the website, I ordered plush silver colour, but it arrived with brownish grey colour, and the bed has awful smell. Customer service number goes to auto answering , email to them 3 times , then eventually got one short reply, no intention to solve the problem , probably they don’t read your email at all! after over a week, I’m still waiting for them to exchange the stained panel and slats, the service is completely disgraceful and unacceptable! I’ll going to report this to trading standards and consumer watchdogs for complaining. Do not order bed from this company, as soon as the bed arrived at your house, they don’t bother about the rest!”

Helpful Report

Posted 4 years ago

“I had this Mattress bought for me back in November..IT IS AWFUL .. and had gone through eBay ..the reply was to return BUT it would cost more than worth..l have been unable to contact by phone as no dialing ... have had to buy another as it is SO BAD .. LUMPY AND INEVEN .. AWFUL”

Helpful Report

Posted 4 years ago

“I would give negative score if I could! Spent nearly £800 on two beds, when arrived last Tuesday, we found out one bed with stained end panel, the slats came with the bed are in wrong size. So I can’t use the bed! The other bed are in the wrong colour, The colour completely different from their colour sample on the website, I ordered plush silver colour, but it arrived with brownish grey colour, and the bed has awful smell. Customer service number goes to auto answering , email to them 3 times , then eventually got one short reply, no intention to solve the problem , probably they don’t read your email at all! after over a week, I’m still waiting for them to exchange the stained panel and slats, the service is completely disgraceful and unacceptable! I’ll going to report this to trading standards and consumer watchdogs for complaining. Do not order bed from this company, as soon as the bed arrived at your house, they don’t bother about the rest!”

Helpful Report

Posted 4 years ago

“Ordered a bed and mattress. Bed was fine, but the mattress was absolutely disgusting - must have been stored for a long time somewhere not fit for storage - smells musty and has been airing in the garden for two days as it cant be used until it has been completely cleaned. Dont recommend,”

Helpful Report

Posted 4 years ago

“If I could give a minus score I would. The organisation offer appalling customer service and never respond to emails, Fb messages and don’t have a phone line. Stay away at all costs”

Helpful Report

Posted 4 years ago

“STAY AWAY - VERY DECEPTIVE Sent a mattress that looked nothing like the one in the pics. Very poorly constructed mattress. Managed to collect the Mattress however still waiting on a refund. I wish I had read previous reviews about this company before purchasing. Will never purchase again and definitely do not recommend Bedworld.”

Helpful Report

Posted 4 years ago

“Useless in every way, no customer service, delivery took double the time stated on there website, after they cancelled the first delivery an hour before it was supposed to be here ( waisted a day waiting in) when it did finally arrive the mattress was full of snags, wouldn’t answer the phone, would only communicate by email, and that took an age. Do yourself a favour and buy elsewhere it will save you a lot in the long run”

Helpful Report

Posted 4 years ago

“WORST company ever. Appalling customer service. Registered issues with my bed within 20 minutes of it being delivered and 1 week later still not rectified. Wrong feet sent after paying £25 extra for chrome feet, not enough wheels were packaged either so had to purchase separately elsewhere to be able to use the bed safely, the headboard wood was split and does not fit the bed properly and after Informing them one could be bothered to speak to me directly. I have only just recieved the money back for the feet i paid extra for but didn't receive, but no other compensation. I explained I am pregnant and was going to have to sleep on the floor due to their incompetency. They didn't care. Emails backwards and forwards but no one has contacted me directly to try and solve the issues.”

Helpful Report

Posted 4 years ago

“I ordered a orthopaedic bed it was not what as described it is soft in different areas leaving the bed completely unable to be slept on on the springs have gone soft the bed I ordered was a firm to medium. May be better placed as awful bed not orthopaedic bed. The return policy will charge £75 if wanting to send it back which seems on fair when the bed isn't fit for purpose. The van driver must have known that the bed wasn't fit for purpose as he made me sign before he would take it off the Van as a disabled person I didn't have much choice. He brought the bass parts in first to the house and then the mattress and as he had it already signed when take the door quickly. The bed could hardly hold itself up on the side as the springs as I said are gone soft. After seeing a program on the TV about how different firms get returned beds strip them off and then return them to different customers makes me wonder especially when when this bed has areas of softness.”

Helpful Report

Posted 4 years ago

“The orthopaedic bed that is meant to be meant to be medium firm is completely and utterly soft the springs do not hold the weight of even a 10 stone person. The springing is strange as it authors in different areas some areas firmer than others. It is like what the TV shows when these firms take back old mattresses they do them up and send them out leaving the customer completely unhappy as they're all saggy in different areas. The delivery man also so was quite clever as he gave me the paperwork first telling me I must sign it before he takes the bed off Van . then he brought in the bass parts of the bed which looked perfectly fine and are perfectly fine but the mattress which came in last is is not fit for purpose. Looking at the the return policy even if a bed is broken and unrepairable you still have to lose 39 pounds which seems ridiculous when it's nothing to do with the customer it's to do with the bed being totally awful. It would be better if I didn't buy from this firm as obviously they don't give quality beds in my view you”

Helpful Report

Posted 4 years ago

“Ordered a new bed for my elderly mother, paid for a weekend delivery and take the old bed away. As i hadn't had the 24 hour before delivery phone call i went out for the day only for my mother to call me to say the bed had arrived. I was too far away to get back and take the old bed downstairs so my mother had to ask them to. They were not very happy, piratically chucking it down the stairs knocking off pictures and denting the wall.”

Helpful Report

Posted 4 years ago

“*********DO NOT BUY IT IS A SCAM!!!!!******* I spent nearly £500 on a bed and mattress that I couldn't really afford in the first place but my daughter needed a new bed as we were moving and down sizing. Once ordered they took the money out of my account instantly and I have heard nothing since!!!! I have called and called the number just dials out to voicemail! I have left voicemails, sent emails, private messaged them on there facebook page and even posted on there ... (which they instantly deleted) and STILL NO RESPONSE!! Absolute scum bags! Please DO NOT BUY. I paid for this on my debit card so i will not even get the money back! Horrible nasty people in this world, BEWARE.”

Helpful Report

Posted 4 years ago

“DO NOT BUY FROM THIS COMPANY Mattress was of shocking quality and basically un-lie-able on after only 6 weeks. Divan base wood broke. Customer service accused us of wilful damage despite us sending video and photo evidence. Disgusting treatment and quality was abysmal, meaning we will have to replace using a reputable company at our own cost. DO NOT, DO NOT buy from here”

Helpful Report

Posted 4 years ago

“Appalling, poor quality. Mattress is not fit for purpose. Sags in months. Not the correct fit. Worse purchase I ever made.”

Helpful Report

Posted 4 years ago

“Initially, we would compliment the highly commendable customer service afforded to us by 'S' during delivery. Right from stepping down from the van, he proved to be a most personable and amenable individual. Absolutely nothing was too much trouble to ensure the bed was correctly delivered and all components supplied. We found 'S' to be courteous, friendly and quite exceptionally helpful. Furthermore, we can only stress, indeed, emphasize that he is a credit to Bedworld and as a company Bedworld are most fortunate to have him in their employ. In addition to this, since originally placing our order on online, we have had several dealings with Bedworld and in our, personal experience, we have found whomever we have dealt with, all employees who responded, have proven to be conscientious, pleasant, courteous, friendly, professional and helpful. We consider this, especially significant and important because we realized we had overestimated the original order with a 'King Size' bed and it was, quite critical, that this be amended and adjusted down to a, regular, Double Bed. Upon making this enquiry, our request was readily accommodated. We have been impressed, overall, with the exemplary customer service we have received from everyone concerned and each person has played their part in ensuring consistency and the all round level of service is maintained. In view of our experience, should we have occasion to do so, we would have no hesitation in recommending other, potential, customers to Bedworld. Ian W.”

Helpful Report

Posted 4 years ago

“Great value and great service”

Helpful Report

Posted 4 years ago

Bedworld is rated 3.5 based on 838 reviews