Bedworld Reviews

Name: Bedworld
Address: EXPRESS HOUSESTATION ROAD, HUDDERSFIELD
Rating: 3.51

3.5 Rating 838 Reviews

62 %

of reviewers recommend Bedworld

Company Reviews

Questions

Metrics

3.5

Based on 838 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

02039463800

Email:

info@bedworld.net

Location:

EXPRESS HOUSESTATION ROAD
HUDDERSFIELD
HD2 1UT

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Miss Jones

Yue Zhuo

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Arrived on time. Great bed used as a guest bed. All of our visitors have commented on how comfy it is x”

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Posted 5 years ago

“Bed was broken”

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Posted 5 years ago

“Avoid if you value your sanity Order 100076897 Needed a new bed for my daughter and bedworld seemed to have what we wanted for a decent price. The product is not bad for what we paid but the customer experience has been beyond terrible. Firstly a delay in delivery. Lots of mis information. A few outright lies. Some broken promises. A one hour wait to try and call the help line only to be cut off. And best of all a member of staff telling me to shut up. Finally raised a complaint and was promised a call to discuss. Surprisingly I've heard nothing. Would never use or recommend after all the stress it's caused.”

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Posted 5 years ago

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Posted 5 years ago

“Delivered the mattress, but no bed. Delivery driver gave me a random number for someone, not the number for Bedworld. And there is no-one manning the phones!”

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Posted 5 years ago

“Truly awful experience. Bed base collapsed (Order number 100064242), with clear (photographed) evidence of shoddy construction, protruding staples, flimsy side timbers, etc. "Head Supervisor" told us we would get replacement in 6 days (too long for us) or a cash refund despite terms and conditions (about 75 days old versus 60 days for refund). Further phone calls resulted in denials of responsibility plus emails, culminating in accusations that we were ,lying. Trading Standards please take note! Allegedly, they also post fake positive reviews for themselves (Money Saving Expert post from 2007). Currently, we have their broken bed, no refund, no replacement but we do have a very nasty taste in our mouth!”

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Posted 5 years ago

“One word BEWARE.”

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Posted 5 years ago

“Ordered a waterproof mattress for my disabled daughter when it came I was unsure it was the right one I emailed them pictures of mattress they assured me it was right one she spilt juice on it an it went straight through called them an emailed them said they would change it an still nothing disgusting”

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Posted 5 years ago

“Cheap mattress really good quality will definitely buy again”

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Posted 5 years ago

“Good service and people in holiday let are very comfortable.”

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Posted 5 years ago

“Bad service only contacted us when we contacted them about delivery when bed arrived no fixings to put headboard on bed won't be using them again just hope bed worth the money time will tell”

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Posted 5 years ago

“Don't buy from them .poor customer service, the price reflects not a bargen but problem”

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Posted 5 years ago

“Bed was ordered and paid for 17th February, still no bed not replying to emails and they don’t answer the telephone!”

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Posted 5 years ago

“three weeks after purchasing a Optimus 3000 king size mattress I needed to contact the company as a dip has appeared in the mattress on the side were I sleep. I was fobbed off and told it was normal. I have never, in all my years, known a mattress to have a dip in it. Regarding the delivery, I was asked, by the driver to help him lift the old mattress to his wagon,which I willingly did. I then asked him to help me lift the new mattress upstairs. He refused !!!!!!!! And I'm disabled.”

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Posted 5 years ago

“Terrible customer service. Was told delivery would be 2-6 working days with a phone call at least 24 hours beforehand. on the 6th working day I contacted them using their live chat. That thing is terrible - took over an hour to get a reply to, not very "live". The reply I got - "Will be with you early next week, we are very busy" What the hell? Couldn't care less how busy you are!! if there has been a delay, contact the customer - it's basic stuff - not even an apology. You guys should send your customer service agents on training or get rid of them. Will not be using you guys again and will tell everyone I come across not to use you”

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Posted 6 years ago

“prompt and speedy delivery very good. Freda Renton”

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Posted 6 years ago

“Two double divan beds”

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Posted 6 years ago

“great company to deal with”

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Posted 6 years ago

“I would rate zero but don't have the option. please do not buy from them. unprofessional and can't and won't deal with your complaints. beds are of extremely poor quality. I would rather of gone to a reputable brand and paid the extra. rude staff too.”

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Posted 6 years ago

Bedworld is rated 3.5 based on 838 reviews