Beer Hawk Reviews

Name: Beer Hawk
Address: Thorp Arch, Wetherby
Rating: 4.36

4.4 Rating 5,759 Reviews

83 %

of reviewers recommend Beer Hawk

Company Reviews

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Metrics

4.4

Based on 5,759 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 50%
Customer Service
Communication Channels	Email, Telephone

Visit Website

Phone:

01423 525750

Email:

info@beerhawk.co.uk

Location:

Thorp Arch
Wetherby
LS23 7FU

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Beer Hawk 5 star review on 28th August 2017

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought two boxes as a gift for my mother and she is delighted the second box has just arrived. The selections are varied in type and countries of origin. All of good quality, she is enjoying the scoring but thinks there should be a simpler system maybe all just marked out of 10 and maybe 3 categories. score out of 12 for aroma but 3 for how it looks! Anyway she was/is delighted and is looking forward to trying even more samples.”

Helpful Report

Posted 7 years ago

Paul, Thanks for the feedback, great to hear your mother is liking the beers. Also great idea regarding the simplified scoring method - I will take that forward. Regards Stu

Posted 7 years ago

“Our Company is global, and I wanted to send appreciation to a great team mate in the UK, and I am in US. BeerHawk was referred to me by a different UK company that didn't do shipping. Thanks BeerHawk for making it easy and reasonable to do, and my team mate was quite pleased with the Christmas Ale from Anchor Brewing.”

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Posted 7 years ago

Susan, Great feedback and we appreciate it. Thanks to whoever recommended us and look forward to dealing with you again soon. Regards Stu

Posted 7 years ago

“I ordered three beers about three weeks ago and have only received two. After my original order was delivered to the wrong address, (the delivery company is impossible to get a hold of once they think your parcel has been delivered, they don't want to speak to you at all). I contacted BeerHawk, who magically found my parcel and had it redelivered the next day. Great! Except, one beer is missing. Over the past two weeks I have been on the phone four times to find out what is going on and when I can expect my order to arrive or when I can be refunded for it? No one seems to know anything. Still in the process, hoping for a happy ending, but at this rate I would hesitate to order from BeerHawk again. I wish it wasn't so!”

Helpful Report

Posted 7 years ago

Kyndl, Thanks for the review and apologies for the issues you have faced. We take all feedback seriously and we are looking into the issue and this will enable us to ensure this issue does not arise again. Regards Stu

Posted 7 years ago

“Order the Anchor Steam Christmas Ales via Beerhawk because the only place stocking them in store in Scotland was a 70+ mile drive away. The order process was so simple and quick and the beer arrived so fast. It was well packed and secure, i will definitely be using Beerhawk again.”

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Posted 7 years ago

Louise, Great review and so pleased you found the process "simple and quick", looking forward to seeing you again. Regards Stu

Posted 7 years ago

“Fantastic service quick delivery time and most excellent beer top marks.”

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Posted 7 years ago

Hi, Thanks for the review - we appreciate it, Cheers Stu

Posted 7 years ago

“I was sent the same box for three (!) consecutive months, despite it being advertised that the same beer will never be received more than once within a twelve month period. I never received anything further. The customer service was absolutely appalling, at no point I felt my complaint was being taken seriously. My whole membership, including my attempts to terminate it, have left me frustrated and very disappointed. Would recommend to avoid this service at all costs.”

Helpful Report

Posted 7 years ago

Kimberley, Appreciate the feedback and you are right you should not receive the same items in a 12 month period let alone 3 boxes. I have asked our Beer Club team to look into this and make contact with you to resolve this issue. Regards Stu

Posted 7 years ago

“My partner and I ordered some of our favourite Belgian beer just before Christmas. It arrived in time and it made our Christmas Day. We'll be ordering from you again in the future!”

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Posted 7 years ago

Hi, Thanks for the review we appreciate it. Glad we made Christmas great and look forward to seeing you again in the future. Cheers Stu

Posted 7 years ago

“While I was incredibly pleased with Beer Hawk's service, it was the product I ordered that really blew me away. As a UK resident, I love being able to order craft beer from all around the world and have it delivered right to my door! I decided to order some quality craft beers from one of the newest brands on the Beer Hawk market, Wyndridge Farm. A top notch brewery and cidery based out of Southern Pennsylvania. The following is a review for each of the tasty Wyndridge crafty beverages offered on the Beer Hawk site. Don't wait, order yours today! You won't regret it! Barn Dog - This well balanced porter poured with a light tan head. Subtle notes of chocolate and vanilla added to the complexity of the beer without making it too sweet. Would definitely drink this one again! Laughing Crow - This IPA had wonderful notes of tropical fruit, berries, and pine. Just enough malt to balance the hops. 10 Point Ale - This no frills golden ale had a pleasant spicy and floral aroma. Very well balanced. A sessionable everyday ale.”

Beer Hawk 5 star review on 16th January 2017

Helpful Report

Posted 7 years ago

Hey, Great review and we appreciate it, so pleased you enjoyed the service and more importantly some of the great range of beers that we stock. Look forward to seeing you again in the future. Regards Stu

Posted 7 years ago

“So I ordered the Beer Hawk Advent calendar back in September for delivery early October, beer hawk contacted me to say due to a problem with the supplier it won't be delivered in time. A month later the beers where delivered. So on to the beers themselves. I must admit I expected more. Every bottle was a small bottle, all the cans 330mls it's a other of money to pay for 24 small bottles and cans. It worked out £2.70 a bottle. Or even worse £2.70 for a small can! I don't think it was value for money and I won't be getting the calender next year.”

Helpful Report

Posted 7 years ago

Matt, Thanks for the feedback on the Advent Calendar. We are taking ALL comments seriously and evaluating the calendars and looking at ensuring we improve the offering next year. regards Stu

Posted 7 years ago

“Only part of the order arrived for Christmas. I called at least 25 times to a department that said I had to call another number that never answered. Then someone promised me a call back with an explanation of why my order wasn't fully delivered. I have never received a call back or had an apology of any sort.”

Helpful Report

Posted 7 years ago

Hi, Appreciate the feedback and apologies we fell below par on your order. We take all feedback and look into the issues and ensure we put the necessary processes in place to avoid the same situation in the future. Regards Stu

Posted 7 years ago

“Item ordered in September for delivery in November. It's now January and the item is nowhere to be seen. No contact at all from Beer Hawk. When I chased them I was told the item is no longer available and I'd be refunded...no apology, and still no refund.”

Helpful Report

Posted 7 years ago

Sarah, Appreciate the feedback and we are sorry for the issues you have faced. We are reviewing all processes to ensure the same issues do not arise again. I have ensured you are refunded today. Regards Stu

Posted 7 years ago

“Easy to use, informative website and free shipping over £50! Delivery notice could have been clearer as the order arrived in 2 deliveries, rather than one. I wasn't notified of this.”

Helpful Report

Posted 7 years ago

Gethin, Appreciate the feedback and pleased you enjoyed the service and beers, sadly sometimes multi-parcel deliveries do get split up by the couriers and we are working hard with them to avoid this in the future. Regards Stu

Posted 7 years ago

“I have paid for a monthly delivery for my husband as a present for christmas. I have to say he LOVES it.. Thank you”

Helpful Report

Posted 7 years ago

Georgina, Thanks You for the feedback and we are pleased your husband is loving the beers. regards Stu

Posted 7 years ago

“I ordered two Perfect Draughts and 10 beers Thursday 12th at 15.30, they were delivered Friday 13th at 11.10. Exceptional and efficient service, keep it up Beer Hawk, Robert. West Sussex”

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Posted 7 years ago

Robert, WOW that's great feedback and appreciated. We hope you are enjoying the Perfect Draft system as well as the other beers. Cheers Stu

Posted 7 years ago

“Too much packaging! We got a huge box with like 16 slots for one little can! Out of the 4 beers we ordered, one was not sent. But customer service was excellent - quick and kind, and we received it within a couple of days or so. But, well, with too much packaging. Oh, and the original order was left outside our door, and not with a neighbour as we had requested. This is a house with pretty much no yard, so a box with "BEER" written on it was left practically on the sidewalk. I guess it was pure luck it was still there when we got home.”

Helpful Report

Posted 7 years ago

Ryan, Thanks for the feedback and we agree with you about the packaging. We are currently reviewing the packaging we use and looking at reducing our carbon footprint and this is just one of the many ways we can do this. Regards Stu

Posted 7 years ago

“Ordered a selection crate as a birthday present. Was very pleased with the service, which was prompt and had no issues. Not being a drinker myself I can't comment on the beers but the person I bought them for seems to be enjoying them.”

Helpful Report

Posted 7 years ago

Hey, Thanks for the feedback and appreciate your comments. Hope the recipient enjoyed the beers. Cheers Stu

Posted 7 years ago

“BeerHawk deliver great beer really fast and efficiently, only downside is a little pricey”

Beer Hawk 4 star review on 12th January 2017

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Posted 7 years ago

Tony, Appreciate the feedback and pleased you are enjoying the beers. We aim to provide great prices and feel that we are competitive but please let us know if you disagree... Look forward to seeing you again soon. Cheers Stu

Posted 7 years ago

“Ordered one day, here the next. Can't beat that service. Was over the New Year holidays as well.”

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Posted 7 years ago

Iain - Great feedback and appreciate it. Cheers Stu

Posted 7 years ago

“Well packaged, requested gift note but didn't receive.”

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Posted 7 years ago

Greg, Thanks for the feedback and appreciate the review. Apologies for the missed gift note and this was a simple error that should not have been missed. We have changed the way we add them to orders to ensure the same does not happen again. Regards Stu

Posted 7 years ago

“This is my second order from Beer Hawk. Both orders were securely packed and delivered within 24 hours. Astonishing variety of ales not readily available elsewhere and fantastic level of service. I recommend Beer Hawk without reservation.”

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Posted 7 years ago

Eric, appreciate your kind words and we are pleased you are enjoying the selection on offer. Cheers Stu

Posted 7 years ago

Beer Hawk is rated 4.4 based on 5,759 reviews