Beer Hawk Reviews

Name: Beer Hawk
Address: Thorp Arch, Wetherby
Rating: 4.36

4.4 Rating 5,759 Reviews

83 %

of reviewers recommend Beer Hawk

Company Reviews

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Metrics

4.4

Based on 5,759 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 50%
Customer Service
Communication Channels	Email, Telephone

Visit Website

Phone:

01423 525750

Email:

info@beerhawk.co.uk

Location:

Thorp Arch
Wetherby
LS23 7FU

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Beer Hawk 5 star review on 28th August 2017

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service. Great selection. Highly recommended product. Definitely buy product again.”

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Posted 7 years ago

“Very fast and efficient service.”

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Posted 7 years ago

“I ordered the advent calendar for my boyfriend and he was made up with it even though he is a total 'bah-humbug'!! It arrived on the day i specified when i placed the order and i actually don't think there is a thing i can say wrong with it :) There was only one of the beers that was not enjoyed - the japaneese one i think - but other than that a win win present!!”

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Posted 7 years ago

“Lovely gift. Easy to order and speedy delivery. Will definitely order again and would recommend it for anyone looking for a quirky gift.”

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Posted 7 years ago

“My order got refunded without any explanation even though I emailed asked me why! 0poor customer service!”

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Posted 7 years ago

Melissa, Thanks for the feedback and apologies that you were not contacted. We have now changed our processes and this will not occur again.

Posted 7 years ago

“I was very happy with part of my delivery but unfortunately it arrived with an item missing. Have been in contact 2 weeks ago but still not been received. Beers all great quality and well packaged. Just a shame not complete”

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Posted 7 years ago

“Great choices. Great product. Great delivery turn round time. Great service.”

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Posted 7 years ago

“Delivery came within the stated time, extremely well packaged. Only problem was that the email stating it had been delivered said that it had been signed for by me. When in fact I didn't sign anything to say I had received the delivery. My husband loved the beers, and I ordered him quite a selection. Will be using the web site again for his birthday.”

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Posted 7 years ago

“Very quick service , carton had been opened or not sealed properly but contents ok, good value will use again.”

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Posted 7 years ago

“I ordered a group of the beer bullets which I thought would be perfect as Christmas gifts (including my secret Santa) over the black Friday weekend. The order took over 3 weeks to get here which meant I had to buy another secret Santa gift and I was told in two occasions my order would be shipped and it wasnt. The order also wasn't correct. The beer in the bullets didn't match what I had ordered and there were two items missing. When I tried to arrange for a refund I was told the order would be collected the next day and I have yet to have someone come and pick it up. Very disappointing and annoying.”

Helpful Report

Posted 7 years ago

Katy, Apologies for the issues you have faced regarding the order process. We are changing our processes and I am confident that these issues will not be replicated in the future. If the bullets are still with you please enjoy them on us as an apology. Kind regards

Posted 7 years ago

“Easy ordering and I received great help when I forgot to put delivery instructions in one of my parcels! All delivered on time for Christmas. Beers now being thoroughly enjoyed by recipients! Beer Hawk was recommended to my by one of my sons and I would definitely recommend Beer Hawk to others.”

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Posted 7 years ago

“Short version: Dreadful logistics and terrible customer service let down a good product. Long version: On the 15th December, I ordered 2 mixed crates of beer, one Belgian and one German for guests over Christmas. I ordered in plenty of time before the end of guaranteed deliveries. On the 19th only 1, the Belgian crate was delivered. I rang immediately, was told that customer services were too busy to speak to me, and would ring me back with 24 hours. No-one rang back. The next day I rang again. I was told that no-one from customer services was available again and I would be called back. No-one called me back. I tweeted @thebeerhawk on the 20th, was promised they would try to help, but didn't. On the 21st I rang again, and finally spoke to customer services, who explained (after ringing off to talk to UKMail) that the courier had dropped the 2nd crate, it was leaking, but that no-one had bothered to tell the sender. The lady in customer services told me that she would arrange expedited redelivery, for the 23rd. On the 23rd, not having had a delivery notification, I rang up again, asking if my delivery was still happening. I was told that the delivery was with UKmail, and would be either the 23rd or, worst case, on the 24th. I rang back on the 24th, spoke to the order line, was told that customer services must be busy and someone would call me back. No-one did, so I rang back yet again, only to be told a) customer services were on leave until after Christmas and b) my order wouldn't be delivered until the 28th. I explained that this was a bit late for Christmas dinner, and that I wanted to cancel the order. I was promised a call back, because the order line can't do cancellations, and, needless to say, it didn't happen. This morning, whilst I was asleep, UKMail left the outstanding parcels behind my bin, about 1 metre from a busy street, and no doubt in breach of whatever licensing conditions Beerhawk operates under. Rang yet again, and finally cancelled. Beerhawk's unwanted delivery can stay in their "secure location" until UKmail come back for it. No-one ever called me back, and no-one has offered me anything at all by way of apology for this terrible, frustrating farce. No German beer with Christmas dinner, and too late to order with another supplier. It looks a lot to me like Beerhawk have increased their marketing and product range, without sorting out customer services or a decent delivery partner. No-one in their customer services took ownership of my problem, and it looks like they rely on the customer complaining to draw any issues to their attention. If you order from them, particularly at a non-busy time of year, you might get lucky, and not have a problem - but, as of the minute, I'd seriously recommend you go elsewhere.”

Helpful Report

Posted 7 years ago

Richard, Many thanks for your review, I can see we did let you down and our service was far below what we expect. I am aware that your issue is now resolved and we do honestly take all the feedback to improve our service to customers. Our processes are changing and recent reviews reflect this. We hope you come back to us in the future to see how slick we can be. Kind regards

Posted 7 years ago

“Would prefer a couple more stronger beers with my subscription! (large monthly option) otherwise very good!”

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Posted 7 years ago

“very happy with my purchase. the beers came boxed up well and arrived intact. thank you.”

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Posted 7 years ago

“A very loved Christmas gift, my husband was overjoyed and of course has has a taster or two. Many thanks to all at BeerHawk.”

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Posted 7 years ago

“Easy to order from the website. Was notified of delivery by email however only part of order was delivered. When I rang to ask about rest of order there was no helpful information. There were also confusing emails sent from the delivery service saying my order had been left in safe place when in fact I had taken delivery of them. I will say that order was well packaged and no breakages. As to the product, it was a present so can't comment on that. Ecipientnseemed more than happy with his beer.”

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Posted 7 years ago

“Brought 3 gifts for Christmas. One gift set with IPA for a secret Santa in work and 2 beer bullets for male friends. They all loved them. service excellent and good value for money.”

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Posted 7 years ago

“The order was easy and quick to do- the beer is always packed well and the addition of a glass in the pack i ordered was a nice touch. The downside to ordering this time was that I waited nearly 2 weeks for delivery when the website stated 5 days. I know its difficult to promise this over Christmas when ordered will be more but I ended up emailing to see when it would arrive. However communication was very clear and quick in email and the order arrived when I was promised from this. Thankyou x”

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Posted 7 years ago

“Beer hawk stock a lot of items other websites don't also there prices are very competitive”

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Posted 7 years ago

“My order went in on 17th November and eventually arrived 22nd December after around 15 phone calls at various times in between. Often I was unable to get through to customer services and was redirected to the order line. they tell you will get rung back. I never was (about 7 times!). My order was reordered 3 times before it eventually arrived! It was the 15 finalists from the CAMRA Bottled beer awards. Two of the top three were not included and I was given replacements. During my attempts to locate my purchases I I read reviews on the internet. Many customers had complaints. Perhaps I should have complained more as I was mot offered any compensation - or and extra bottle to say sorry! I will not be using Beerhawk again. I felt really let down and at one point was worried that they didn't even exist and it was all a scam. Rob Walker”

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Posted 7 years ago

Rob, Many thanks for your review, we are certainly real and do exist. We let you down and more than once which is not good enough. We have improved our processes to ensure these things do not happen again during busy times. I hope that in the future you do return so we can show you how slick we really can be. Kind regards

Posted 7 years ago

Beer Hawk is rated 4.4 based on 5,759 reviews