Beer Merchants Reviews

Name: Beer Merchants
Address: Unit B10 Larkfield Trading EstateNew Hythe Lane, ,, Larkfield
Rating: 4.65

4.7 Rating 3,812 Reviews

95 %

of reviewers recommend Beer Merchants

4.7

Based on 3,812 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Beer Merchants:

Great beer to your door.

Visit Website

Phone:

01622712960

Email:

support@beermerchants.com

Location:

Unit B10 Larkfield Trading EstateNew Hythe Lane, ,
Larkfield
ME20 6SW

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Beer Merchants 5 star review on 3rd November 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fantastic customer service, great prices and great beer!!!!”

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Posted 3 years ago

“Had a slight issue with the delivery of my order, despite this not being beer merchants fault, Nathan in customer service was extremely helpful and got it sorted for me straight away, will be buying from this company again!”

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Posted 3 years ago

“After a slight issue with the using of the website on my mobile phone, a lovely gentleman called Nathan helped me throughout the process and got my beers to my door on time! I raise a glass to you, Nathan.”

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Posted 3 years ago

“Ordered a Belgian Beer Mixed Case and the Omnipollo Tasting Pack. There was a few issues with me putting my address in incorrectly and the guys in customer service changed over for me straight away. I'm now all set for my weekend of drinking all thanks to Beer Merchants. Awesome beers and great staff.”

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Posted 3 years ago

“Always used to holiday in Flanders and return with 3-4 crates of the precious liquid.BUT due to the world changing forever due the Chinese bats- i am stuck in the UK.SO what to do about the situation?.Along comes Beer Merchants with a substantial list of Belgium Biers-very well priced so i ordered from them So glad i did The whole process took 3 days from e-mail to a knock on the door from a DHL driver(lovely friendly man) The biers securely packed in foolproof cardboard box-So I am now a firm fan and will use this company again for sure.thank you”

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Posted 3 years ago

“Fantastic service and speedy delivery. Packed really well and contained a glass which came perfectly. I had one beer unavailable as it went out of stock whilst my pre-order came in. They replied within moments to an email and rectified immediately. Could not be happier!!”

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Posted 3 years ago

“Great selection and fast delivery. I had a question on Best Before Date and this was answered very quickly.”

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Posted 3 years ago

“thoroughly enjoyed the beer , delivered on time”

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Posted 3 years ago

“Have been using this company for a while, always on time deliveries with DHL. Great place to get German beer to your door, cant fault the choice. One small issue rectified immediately, by the staff on duty. Would happily recommend this company, probably the best in this business.”

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Posted 3 years ago

“Best service I have ever received. Constantly updated on my order. Speedy service. Great beers. Will definitely be back again. Officially a new loyal customer here.”

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Posted 3 years ago

“I've had two deliveries from Beer Merchants now. The first was faultless. There were some difficulties with the second delivery via DHL, but this was no fault of Beer Merchants. Nathan in the support team showed excellent customer service and helped ever step of the way. Great selection of beers, of course, and I look forward to tucking in!”

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Posted 3 years ago

Hi Andy, Thank you for your really positive review. We hope you really enjoy your beers over this Bank Holiday Weekend.

Posted 3 years ago

“Further to a review I posted on the 12th of April which outlined my disappointment with Beer Merchants but I have decided to revise my score from 1 to 5 stars because the company has totally redeemed themselves and their reputation in my eyes. I received a phone call from a gentleman called Benjamin who apologised for the delay with my order and immediately organised another order and I received the order within 2 days with some complimentary items enclosed. My husband was able to enjoy some extra beers and celebrate his birthday again in the garden with some friends the following weekend so it all worked out in the end. I feel everyone should be allowed to make at least one mistake but it is how it is rectified is the important thing so I certainly believe Benjamin and Beer Merchants turned a negative review into a positive. Well Done”

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Posted 3 years ago

Hi Ann, glad we got that sorted for you and appreciate the kind words. Happy to help and good to hear your husband enjoyed his beers! Kind regards, Ben.

Posted 3 years ago

“They have an awesome selection of beers. Deliveries are usually shipped pretty quick! I am always buying beer for gifts for my team and they love it! Also they very recently were so kind and resent a delivery that was not received, even though it wasn't Beer Merchants fault! Thank you :)”

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Posted 3 years ago

“After my first purchase I have been extremely impressed with Beermerchants! I placed my order at 4pm on Thursday (with free delivery) and arrived by midday on Friday. You cant get much better service than this, will be reordering soon! Thanks!”

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Posted 3 years ago

Thanks William for leaving your possitive feedback on your experience. We hope to deliver 'Great Beer To Your Door' once again.

Posted 3 years ago

“Excellent prices and wonderful customer service.”

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Posted 3 years ago

“Disappointed first and last ordering from this company. Not living up to their own hype online. Placed order on the 6th April, no order received by today the 12th. I've had no response to my email and when I rang the telephone number a voicemail message told me to ring back later. Also, unable to track the order from their site. This was a birthday present for my husband but unfortunately that was on the 10th April much too late now.”

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Posted 3 years ago

Hi Ann, Thank you for leaving your feedback on your experience with Beer Merchants. We are very sorry that there was a few issues with your order. Any feedback is good feedback and we will always strive to improve on the customer experience. We hope that we can make this issue up to you sometime in the future.

Posted 3 years ago

“Great service this was my first order highly recommend the paulaner keg will definitely use beer merchant again”

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Posted 3 years ago

“Beer merchants used to be a great company however if something goes wrong they lack compassion and they don't fix the issue. They really need to sort out their customer service. I've had two issues with them very recently which made me leave their premium subscriptions service. The main issue I've had was that I've received my premium subscription service and my order clearly was tampered with....someone had opened the box and it was delivered to my doorstep clearly damaged with the cans all dented. The delivery driver was none the wiser and said that is how he had received the package. I reached out to beer merchants thinking they would look into this or further somekind of action and all I got was a one sentence apology and a statement saying that it wasn't them... I couldn't help but feel cheated in some way shape of form as I was a customer with them for a year and this is the response I get.”

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Posted 3 years ago

Hi Matt, We are very sorry that you have had a bad experience with you order. We always are trying to improve our customer service and customer service in all ways possible so any feedback is good back. We hope that we can make this up to you sometime down the line.

Posted 3 years ago

“I ordered Paulaner mini beer kegs for the 2nd time. There was a problem with the delivery which once pointed out was sorted immediately - no messing around. I will definitely continue to use Beer Merchants and would highly recommend them for quality of service , price and delivery. Thank you.”

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Posted 3 years ago

“Very poor customer service experience. They gave me the run around over the course of several days (probably hoping that I would give up), and finally admitted in the end what the issue was but that they wouldn't be sorting it for me. Otherwise a decent selection of beers, but they made it clear they don't value my business.”

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Posted 3 years ago

Hi, Thank you for taking the time to leave a review on your experience with Beer Merchants. I am very sorry to hear that this time round you didn't have a great experience from Buying from us. All feedback is good feedback and we will use this to better ourselves to give an all round better experience for all customers.

Posted 3 years ago

Beer Merchants is rated 4.7 based on 3,812 reviews