Beer Merchants Reviews

Name: Beer Merchants
Address: Unit B10 Larkfield Trading EstateNew Hythe Lane, ,, Larkfield
Rating: 4.65

4.7 Rating 3,812 Reviews

95 %

of reviewers recommend Beer Merchants

4.7

Based on 3,812 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Beer Merchants:

Great beer to your door.

Visit Website

Phone:

01622712960

Email:

support@beermerchants.com

Location:

Unit B10 Larkfield Trading EstateNew Hythe Lane, ,
Larkfield
ME20 6SW

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Beer Merchants 5 star review on 3rd November 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I just wanted to say a massive thank you to Olivia for help to resolve a missing delivery. When my order did not turn up, I got incontact with Beer Merchants. Olivia took control of the tracking down of my parcel and when it became apparent it had gone awol, a new delivery was arranged which was with me next day. I wanted to say a big thank you to Olivia for friendly and professional way my issue was dealt with. Brilliant service and I will certainly be ordering again!! Thanks again for superb customer service!!”

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Posted 3 years ago

Thank you Duncan! We look forward to your next order!

Posted 3 years ago

“Very good selection of beers. I did have a problem with DHL losing the package, but a call to Beer Merchants had the problem solved very quickly, replacement came the next day. Excellent customer service!”

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Posted 3 years ago

“My biggest order to date with Beer Merchants nearly £300. Alas DHL managed to lose one out of the four boxes. Spoke to the charming Olivia and the missing box appeared the next day. Fantastic customer service. When things go wrong its how they are put right that matters. Will be placing more orders! Thanks Paul”

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Posted 3 years ago

“Have ordered a few times from Beer Merchants and all orders have been delivered very quickly! We've enjoyed all the different flavours and the boxes are packed so well. Very happy with the service. Would recommend to anyone!”

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Posted 3 years ago

“Great choice of Belgium beers but delivery arrived with 6 bottles missing. Customer service telephone number is never answered and no response from email and online queries.”

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Posted 3 years ago

“Fantastic range of beer, great products and fantastic service. I had to reach out to customer service and Olivia there could not have been more helpful, and solved the issue I had really quickly. It's so rare to get such a high level of customer service. Absolutely recommended for all your beery needs!!”

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Posted 3 years ago

“Excellent Company ! Always have a great selection of beers including many hard to find examples. They have always processed my order promptly. There was a recent issue with DHL couriers. Thankfully, Olivia was incredibly helpful and made sure everything was sorted out quickly. There are a large number of on-line beer merchants these days but I would always recommend Beer Merchants.”

Helpful Report

Posted 3 years ago

Hi Mark Thank you for your kind words! We are glad that you were satisfied with our customer service and selection of beers. We look forward to your future orders. Kind Regards, Olivia Beer Merchants Team

Posted 3 years ago

“We highly recommend Beer Merchants. They have great products and have always been reliable and short delivery times. On our last order we had a slight confusion with incorrect beers in the package. No hesitation from their customer service. Replacements sent very rapidly. Just needed to send photo evidence. A mark of an excellent company that values their customers.”

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Posted 3 years ago

“They are a great company. Great range of beers and fast delivery. In my experience the customer service has been amazing. Big thanks to Nathan for helping me with an error on my order and for going out of his way to send out some extra beers.”

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Posted 3 years ago

“Shopped here a number of times - both in person at their taproom, and (more often!) online. They've got a great range of beers at decent prices (even better when you can find the occasional bargain on sale). More importantly, they've got fantastic customer service too, always happy to help peculiar/specific requests, and both prompt and efficacious when resolving any (rare) issues with orders. Highly recommended (for your enjoyment, not your wallet ;) ).”

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Posted 3 years ago

“This was my first order and the communication was excellent the delivery quick (DHL the best) i had a small problem which was solved very quickly with out question. Now beer is beer, but i was given excellent customer service....what a pleasure to shop!!!!! well done team.”

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Posted 3 years ago

“A brilliant service the delivery was bang on time and the beers were fantastic”

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Posted 3 years ago

“You will not find a better retailer online for world beers. Nathan was exemplary also, a real credit to Beer Merchants. Will definitely use again, the tastiest beer direct to my door, what more can you ask for! Thanks Beer Merchants”

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Posted 3 years ago

“I was a first shopper with Beer Merchants. After a small mistake on my order (where they had missed a few beers and had not informed me they were out of stock), I called them up and their customer service was fantastic! Not only did they give me a full refund on my order (which I wasn't even asking for) but also gave me a discount code on my next order. My refund was with within 24 hours of my call and I simply can not recommend them enough. Big thanks to Nathan for his help and customer service and for the great response to my call. Will 100% be using again because of their great help and response.”

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Posted 3 years ago

“Such an excellent selection of beers, some I'd never heard of before but was tempted to try (they describe the style to make it easy). I ordered two each of 12 different beers on a Wednesday evening and they arrived well-packaged and in double-quick time on Friday.”

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Posted 3 years ago

“Absolutely first class! Had a slight issue with delivery (not Beer Merchants fault) and Nathan resolved the issue quickly. Outstanding Customer Service. Great beers, great prices, great communication and great staff. Will most definitely be a returning customer and highly recommend to others 🍻🍻”

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Posted 3 years ago

“Delivery was swift and Olivia could not have been more helpful”

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Posted 3 years ago

“First time I have ordered, great selection of beers, quick delivery and excellent customer service. Couple of glasses missed off order 1 email and within couple of hours Nathan has sorted it without quibble. This was first of many future orders”

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Posted 3 years ago

“Fantastic service, great personable team that deal with enquiries and a fantastic range of really hard to find beers. We went with a family favourite from Germany - Rothaus, that is really hard to get hold of and despite a massively cretinous DHL delivery person, Nathan was quick to give me advice on the issue. Happy days. Highly recommended company.”

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Posted 3 years ago

“I needed beer supplies last minute for a garden party. I ordered Wednesday, they were despatched Thursday and in my Fridge by Friday lunch time. That's what I call service”

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Posted 3 years ago

Beer Merchants is rated 4.7 based on 3,812 reviews