Beer52 Reviews

Name: Beer52
Rating: 4.60

4.6 Rating 5,029 Reviews

92 %

of reviewers recommend Beer52

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Metrics

4.6

Based on 5,029 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 63%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2.3 out of 5

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Phone:

0131 608 1002

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Beer52 1 star review on 30th January 2023

Nicola Hanson

Dennis D

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Douglas great on the phone and very understanding. Very polite and well mannered. Gave plenty options on how to go forward. but having a long break from alcohol. Cheers!”

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Posted 3 years ago

“Excellent range of beers, some a bit ‘out there’ for my tastes but I was good to try stuff I wouldn’t normally. No fuss when it came to cancellation. Will definitely be back once I have the spare income!”

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Posted 3 years ago

“Fabulous beers, wonderfully friendly staff given excellent customer service. Would highly recommend!”

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Posted 3 years ago

“Customer service is good - when you can finally get through. Not good that you are on hold for so long before speaking with a human. Whay can subscription cancellations be done online?”

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Posted 3 years ago

“Excellent service and quality. Loved it. Felt very special when it arrived. Very recommendable. Douglas was also a top class salesman. Trained well. He doesn't let you go without a fight! ;D”

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Posted 3 years ago

“Spoke with Douglas this morning. Very helpful.”

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Posted 3 years ago

“Good customer service, Douglas was very friendly and helpful and resolved my query efficiently.”

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Posted 3 years ago

“Douglas was very helpful restoring my account after I cancelled. Big mistake down to a not very good free box of English beers but the following box of Belgian beers which I paid for were superb thus the reinstatement. Hopefully Douglas may also be able to restore the £10 credit I had too”

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Posted 3 years ago

“Firstly, the beers are great. I don't drink a great deal but you can taste the quality. I was a bit dubious about signing up initially for the free pack but the beers turned up fine and when I called to cancel the subscription I was told that is absolutely fine to cancel now, but as expected I was convinced to keep the account open on the basis that I had some additional freebies and credit on the account that I could use. Like any company, Beer52 do want to make money but they don't want to rip people off and that is evident from my experience. You are not tied into any contract as you can simply cancel at any time and they will send reminders before payments are taken out incase you want to cancel.”

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Posted 3 years ago

“Great beers and staff very helpful. I appreciate these are craft beers and they are super tasty, but they are just a little too expensive in my eyes for a subscription.”

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Posted 3 years ago

“Super lovely interaction with Angus today. Absolutely gutted to be cancelling for now, but I’m sure I’ll be back. He was really helpful and understanding, and explained all my options if I couldn’t afford my subscription that month etc. Oh, and the beer was alright too! Always came on time, truly a monthly treat. 10/10 would recommend. Keep up the fabulous work 🙌”

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Posted 3 years ago

“Douglas helped me with my query quickly and with a few jokes and laughs thrown in. Great help, questions answered and fab service. Thanks!”

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Posted 3 years ago

“Douglas is such a nice dude”

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Posted 3 years ago

“Just had a phone call with Douglas, absolute legend! I called to cancel my subscription as I could no longer afford it and while he made it very tempting to stay, he was also very helpful in cancelling my subscription. So nice to have a friendly person the other end of the phone!”

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Posted 3 years ago

“Very good beers ,I have had 48 different beers loved 47 of the didn't like 1 but my wife liked it ,so all good”

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Posted 3 years ago

“Had a chat with Douglas about my subscription with Beer52 as money is going to be tight for me for the next couple of months and he was more than happy to help me freeze my account for the next few months instead of cancelling altogether so I don't lose any of my credits, which I didn't think was possible! Top class customer service and I would definitely recommend subscribing with Beer52 as their beer selection is fantastic. Thanks again Douglas!”

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Posted 3 years ago

“I very much enjoyed my monthly subscription with Beer52, which offered a great selection of beers at good value. Their customer service was brilliant, Douglas was very polite & helpful over the phone. Would strongly recommend!”

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Posted 3 years ago

“Lovely interaction!”

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Posted 3 years ago

“Excellent beer selections, really friendly, approachable and knowledgable team. Excellent service, love it.”

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Posted 3 years ago

“sound guy with quality quality customer service!”

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Posted 3 years ago

Beer52 is rated 4.6 based on 5,029 reviews