Beer52 Reviews

Name: Beer52
Rating: 4.60

4.6 Rating 5,029 Reviews

92 %

of reviewers recommend Beer52

Company Reviews

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Metrics

4.6

Based on 5,029 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 63%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2.3 out of 5

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Phone:

0131 608 1002

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Beer52 1 star review on 30th January 2023

Nicola Hanson

Dennis D

Anonymous

Anonymous // 01/01/2019

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“Douglas was very friendly and helpful.”

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Posted 3 years ago

“Partner really liked the ales and great customer service.”

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Posted 3 years ago

“Douglas was a pleasure to deal with over the phone and I'm very happy with service and beer provided! I look forward to my next batch already”

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Posted 3 years ago

“Excellent customer service. Not pushy. Shame I had to leave really.”

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Posted 3 years ago

“The customer service was excellent and the beer selection was varied and interesting. Delivery is a little pricey but you always get some freebies in the box. Due to unforeseen circumstance I had to cancel my own membership, but would recommend them to anyone who enjoys a choice of premium ales.”

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Posted 3 years ago

“Very quick and straight forward speaking to customer service. Was so nice as well having just a bit of general chat and taking the time for recommendations. Though the beer was personally not for me as I’m more of a gin drinker I would highly recommend anyone else going for this!! They have nice touches as well in their boxes such as an extra beer you can add, little books on craft beer I enjoyed learning about. Overall, such a great company and the customer service was great, had a lovely little chat and straight to the point with no faffing. Loved it!!! Will be recommending this to everyone I know who drinks and likes beer!!”

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Posted 3 years ago

“Unfortunately, telephone line quite busy, a bit of time on hold but always Douglas is good, polite, always helpful and dealt with queries effectively. Price is OK, beers are varied, goods well packed and delivery is punctual. No quibble refund. - due to mix up on subscription renewal dates. Cancelled subscription as these craft beers are just not for me.”

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Posted 3 years ago

“Good choice of beer and styles, but expensive, delivery can be a up and down”

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Posted 3 years ago

“Very good customer service, very friendly on the phone, I spoke to Douglas. He was polite and professional and couldn’t have been more helpful.”

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Posted 3 years ago

“Great service, great beer”

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Posted 3 years ago

“Spoke with Douglas, he was very helpful and discussed options without ever pushing or giving the hard sell.”

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Posted 3 years ago

“Friendly and helpful”

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Posted 3 years ago

“Douglas was calm, helpful and polite. He reminded me of offers but didn't try and hard sell them.”

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Posted 3 years ago

“Very helpful, offered some dicsounts if I stayed on, all of which were very compelling. No hard sell.”

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Posted 3 years ago

“Fairly long wait on hold to get through. Having read a few of the reviews on here it looks like lots of people were in the same position as me and phoning to cancel subscriptions. This must be very demoralising for the team. The product and idea is good, but a bit expensive in the longer term. Douglas invited me to use the benefits I'd already accrued so I will stay another month.... He maintains a calm, engaging and straightforward manner despite what seems to be a very repetitive call.”

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Posted 3 years ago

“Douglas was very helpful and friendly in cancelling my subscription. Thanks for a nice service.”

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Posted 3 years ago

“Douglas was friendly and helpful. He gave some perks of staying but wasn't too pushy. I got a voucher for my first crate and the beer was nice but it isn't something I'm looking to do regularly (not a massive drinker)”

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Posted 3 years ago

“Douglas was very helpful in helping me cancel my subscription today. Great customer service, I just couldn’t afford the £24 a month on the craft beers.”

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Posted 3 years ago

“Top Guy - very personable and friendly on phone”

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Posted 3 years ago

“Douglas was helpful when I called about cancelling my membership, although I would have loved to stay on with Beer52 I simply can not afford it at the moment.”

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Posted 3 years ago

Beer52 is rated 4.6 based on 5,029 reviews