Beer52 Reviews

Name: Beer52
Rating: 4.60

4.6 Rating 5,029 Reviews

92 %

of reviewers recommend Beer52

Company Reviews

Questions

Metrics

4.6

Based on 5,029 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 63%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2.3 out of 5

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Phone:

0131 608 1002

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Beer52 1 star review on 30th January 2023

Nicola Hanson

Dennis D

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They always write me back quickly Natalie she is doing a superb job,well done ! Plus I like what they are doing and I like their packaging and products!”

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Posted 2 years ago

“Good friendly helpfully chat”

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Posted 2 years ago

“Great service, great wine and beer, loved the snacks/ magazines that came with the order, Kirsty has been super helpful thank you ☺️”

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Posted 2 years ago

“Terrible!!!! Orderd the free offer and tried to cancel the subscription but couldn't as I did not create a login. Tried to reset my password but my email doesn't exist in their database, however they still proceeded to take my money for the 2nd month. Tried to contact them via phone, email and social media with no replies. I have proceed to do a charge back and block any further transactions. Do not use this company, their business model appears to be sign customers up for free, take their money thereafter and make it impossible to cancel. SCAM SCAM SCAM”

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Posted 2 years ago

“Delivery was late and website needs updating, but I will still rate Beer52 5stars because when I spoke to Iannis on customer service phone line he was very helpful, friendly and informative. Thank you for your help Iannis!!”

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Posted 2 years ago

“I was given a Beer52 voucher for Christmas and very nearly didn't redeem it as I found I had to take out a subscription before receiving the beer that had already been paid for. I needn't have worried though, as Natalie was very helpful and talked me through the process and assured me that it is very easy to cancel by telephone (you can't do it online). I went ahead and my beer box came in a couple of days after which I cancelled very easily (you do have to wait 20 minutes for the phone to be answered though!). The beers were all very nice and my wife and I have enjoyed sampling them. I didn't want to continue with the subscription because it is £24 every month but it was certainly nice trying the selection I was sent. I was very impressed with the Customer Service team, as I said earlier Natalie was very helpful. Thank you...”

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Posted 2 years ago

“Amazing Service. Natalie was looking after my enquiry and she was very quick and efficient at responding. I would highly recommend Beer52”

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Posted 2 years ago

“Got some great wines and beers from here, very handy service! And Natalie was very helpful!”

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Posted 2 years ago

“Great beer and wine ! Claire was very helpful, informative and friendly. A breath of fresh air. Thank you.”

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Posted 2 years ago

“Super helpful customer service from Kirsty C - Cheers Lordy”

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Posted 2 years ago

“Fantastic and tasty wines received. Natalie in particular was very pleasant and most helpful when I had a query.”

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Posted 2 years ago

“Great customer service from Claire, even though I was proposing to leave. Told me all about my options. Fantastic.”

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Posted 2 years ago

“Claire was very helpful!”

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Posted 2 years ago

“Just spoke to the customer service person Claire Graham, who is very thorough and friendly. She's a great advert for the company and dealt with my query very efficiently. Full marks.”

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Posted 2 years ago

“Kirsty was really helpful in resolving my query”

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Posted 2 years ago

“seems like your "company" should be reported to the ombadsman. Your "customer service" "chat bot" doesn't explain where missing orders are, and also amazingly spells a lot of words wrong, for a robot named Graham, it is really "glitchy".”

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Posted 2 years ago

“great selection of beers each month and food customer service. Kirstys been great with any issues that have risen. 5*”

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Posted 2 years ago

“I just spoke to Claire Graham in Beer52 in relation to cancelling my wine order. Just wanted to say how good Claire is from a customer service perspective. Lovely to speak to and very engaging!”

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Posted 2 years ago

“Brilliant customer support, Esther spotted an issue with delivery and sent out a replacement before i'd even noticed.”

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Posted 2 years ago

“As a mini-gift for my partner I pay for a subscription for him. My partner has always enjoyed receiving his case of beers every month but unfortunately there was a delay receiving this months case and no update on its arrival. I called beer52 and Claire was more than helpful. The phone call was answered nearly immediately, with asolutelyno fuss, Claire sent out a replacement case, and my partner is eagerly awaiting its arrival once more.”

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Posted 2 years ago

Beer52 is rated 4.6 based on 5,029 reviews