Beer52 Reviews

Name: Beer52
Rating: 4.60

4.6 Rating 5,029 Reviews

92 %

of reviewers recommend Beer52

Company Reviews

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Metrics

4.6

Based on 5,029 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 63%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2.3 out of 5

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Phone:

0131 608 1002

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Beer52 1 star review on 30th January 2023

Nicola Hanson

Dennis D

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fantastic offer, fast delivery and great customer service by Joel G.”

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Posted 3 years ago

“Great service and great beers Great service and great beers! I think i chose the pale ale selection which is great as the do chuck in a few stouts/darker beers now and again still :) Joel from customer service was great with helping me sort a few things out.”

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Posted 3 years ago

“Great beer. Job done. Easy company to deal with, Kirsty has been excellent dealing with my queries.”

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Posted 3 years ago

“Iannis Barron was very helpful and assisted me with all of my queries”

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Posted 3 years ago

“Great company with lovely beers! also when i wanted to cancel Joel made it very easy for me, he was very understanding of my position and wasn't at all pushy with trying to make me stay.”

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Posted 3 years ago

“Great company and brilliant beer options! Kirsty Cleary was super helpful in sorting out my query and subscription - great customer service.”

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Posted 3 years ago

“Good customer Service. Iannis was very helpful with the issue I called about and was very helpful in explaining issues I have had.”

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Posted 3 years ago

“Great companies and amazing beer. Superb service / support, especially from Kirsty Cleary who efficiently solved all my questions on one targeted call. Keep on the good work guys!!!!!”

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Posted 3 years ago

“My order is running a little late so I rang up to check on it, Iannis was great on the phone. Reassured me that BEER52 has a few delays out of their control but should be with me by next week. We had a good chat and laugh, he gave me a discount on a further 2 boxes I am getting so I am a happy customer :) saving up the beer packages as Christmas presents for my partner as he enjoyed a box he got from you with your offer on. Thanks again!”

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Posted 3 years ago

“Joel was very helpful when cancelling my membership and made it very stress free”

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Posted 3 years ago

“Called up as my wine had been stolen after been delivered and within 20 seconds Kirsty had offered me a replacement and had an email to confirm. Friendly and Great customer skills”

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Posted 3 years ago

“Iannis was a legend, helped me cancel after a lil bit of a wait. Was very helpful and understanding. Really nice bloke ☺️.”

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Posted 3 years ago

“Iannis was a legend, helped me cancel after a lil bit of a wait. Was very helpful and understanding. Really nice bloke ☺️.”

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Posted 3 years ago

“I had a great call with the lovely Joel Gutteridge. He was extremely kind and helpful. Thanks Joel!”

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Posted 3 years ago

“Very POOR! They try to make cancelling as difficult as possible also they're t&c's on the site are incorrect. YOU MUST phone to cancel so get ready for a 30min wait! Rip off, Stay well away!”

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Posted 3 years ago

“Joel was really helpful. Would recommend giving this a go is you like craft beers”

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Posted 3 years ago

“Excellent service and very fine beers. Joel was superb in helping with my account. Many thanks. IG”

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Posted 3 years ago

“Excellent tasting beers. Even better customer service by Joel Gutteridge. Honest and friendly helping me resolve the situation I was in professionally and felt very understood. Top bloke 👍”

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Posted 3 years ago

“I'd been very happy with my Beer52 experience so far and had been a customer for a number of years. After moving house recently I remembered a little late that I hadn't updated my address. I logged in to Beer52 and found that my order had been packed, but the beers were STILL with their depot. Awesome - surely someone can get this sorted for me, right? I was told there was nothing that could be done about this now that the label had been printed, in spite of the fact that they hadn't actually left yet. They said that I may be able to contact the courier to re-direct the beers to my new address if I contacted them. Upon calling the courier, I was advised that any change of address outside the postcode area WAS possible but that it HAD to be made by the sender. Hermes were very specific on both occasions I contacted them that the address could be changed only on instruction of the sender. Calling Beer52 again, I am told flat out that there is nothing to be done. No option to get Hermes to return the package, no option to get them to redirect it. I was happy to pay any additional costs incurred. Whilst I accept that I updated the address late in the day, I am disappointed by the conflicting advice, and what seems to be a lacklustre effort to even try to help by reaching out to the courier to see if something could be done. Now my beers will be delivered to my old address an hours drive away. I closed my account following this as frankly, it felt like Beer52 made no effort to try and help by contacting the carrier. The fact that I'd been a loyal customer for several years clearly means little to them. A very bitter end to an otherwise good service.”

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Posted 3 years ago

“Iannis was polite, courteous and dealt with the businesses mistake in a professional and speedy manner.”

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Posted 3 years ago

Beer52 is rated 4.6 based on 5,029 reviews