“Was due to be pick up today from Benidorm at 17-25 didn’t turn up until 5-45 and after a merry go round picking different people we manage to get to Alicante airport at 19-50 very poor service”
“As always the waiting time at the airport between checking in at alicante desk and departure of the bus was not as they claim within the hour. Also no communication about the time of departure. My daughters could sit in the van after 10 minutes. They figured they would departure soon, it was lunchtime and they were starving. It took 1,5 hours for the van to depart. That is absolutely ridiculous. If that is the waiting time then they should at least tell them. The site gives guarantees that it won’t take longer then 1 hour but they claim but don’t live up to there own claims. Not happy. Absolutely the last time we used beniconnect as the issue is always the same.”
“I book a return to/from Alicante airport to Ciudad Quesada. The return journey never happened, I was at the designated pick up point 25 mins early waiting for the bus which never arrived. Nobody called to explain, when I called to find out why it was late I was told it had been and the driver had left as I wasnt there! Total rubbish! Luckily a local English resident overheard my call and offered to get me to the airport on time, but to the tune of €40, which under the circumstances seemed reasonable as it was the only way of catching my flight home.
No offer of a refund so far, no explanation of why nobody called, or why the driver was in a different place to me.”
“We have used Beniconnect for the past 10 years and had until now good service. However Sept 2020 we are going to Hotel Torre Dorada with the drop-off 100mtrs away. Beniconnect have just notified us it has changed to the nearby street. When Googled the street is 500 mtrs away and when we complained operator said the bus could not traverse the road UTTER TRIPE we have gone for years! Beniconnect are dropping us at Hotel Bali and as DISABLED PENSIONERS WE HAVE SENT SERVIGROUP the supplier and this penny pinching lot a formal complaint (but as yet no answer) Their service is from Airport to Hotel NOT HALF A MILE DOWN ROAD abandoning 2 disabled pensioners SORRY DISGUSTING CANNOT RECCOMEND ANYMORE unless we hear different from either Servigroup or Beniconnect”
“AVOID! Sat on bus at airport for hour and a half. Told bus would leave in ten mins. Complained by email which I was advised to do. Told my flight was 5 minutes early so unable to refund me and totally acceptable to sit on bus for an hour and a quarter. Others were on bus for an hour and a half! No communication, apology or explanation”
“AVOID! Sat on bus at airport for hour and a half. Told bus would leave in ten mins. Complained by email which I was advised to do. Told my flight was 5 minutes early so unable to refund me and totally acceptable to sit on bus for an hour and a quarter. Others were on bus for an hour and a half! No communication, apology or explanation.”
“Don’t expect this company to care about your well being in any shape or form.
It is just a business,nothing more nothing less.
Just gets you from A to nearly B.”
