“i made the purchase on January 2020, it cost GBP15.60 (order no.E1573186). i waited for more than 3 months, during this period, i sent emails and messages to the company, and they said for various reasons that my order would be delayed, at last they told me it was out of stock, i asked to refund, they refused, then the company gave the voucher GBP19 instead and asked me to make another purchase, because this voucher isn't included the delivery charge, so i paid GBP4.77 (order no.E1770964). On the second day after i paid the order, i confirmed with the company whether the goods i ordered were available, they told me this was out of stock again. They refunded GBP4.77 to my account. i made 2 orders, but I didn't received any orders so far, I asked the company to refund GBP15.60 as well. But they refused and didn't reply my mails.”
“Ordered over a month ago that’s ok don’t mind waiting but when they lie about it that a different story . I got 2 emails saying it had arrived in Ireland one the 25th May and the other 27 th May. But an post have not received it .,Should have checked the reviews 1st”
“BERRYLOOK is not a great company regarding shipping updates and WOW it take a really long time to get your order. Hope these cloths are well worth the wait but i will not order from BERRYLOOK again! I should of looked at the reviews 1st!!”
“I placed an order months ago and have still not received it. I emailed them and said I would put a complaint in with PayPal which I did. PayPal refused to pay as they had supplied a tracking number. I got back to Berrylook to once again ask for a refund and they said if I sent proof the case was closed from PayPal they would issue a refund . I did this then was told to wait 24hrs .....yes you’ve guessed after further emails to them they have still not replied or issued a refund . DO NOT ORDER FROM THEM , I wish I had read the reviews before I did !! Would have given no stars if I could .”
“Ordered from you 3 tops and one pair of sandals .Tops were cheap and nasty ,shoes too small. The tops were nothing like on the website ,just cheap material used ,I wouldn't use for cleaning my kitchen floor .I think you ought to get your act together .I will be sending everything back .many thanks”
“I placed an order two months ago and have yet to receive. Have been unable to contact the company despite numerous attempts.......DO NOT ORDER FROM THIS COMPANY!!!!”
“I received my first order but it’s been weeks since I put in a second order. I like the tops I bought. I’m beginning to think that I am not going to receive my second order. I won’t order from you again.”
“Worst piece of junk I've ever received. Ordered 2 pair of shoes received one two days later after I wrote their customer service and complained. I had placed the order almost 2 months ago and heard nothing from them. The shoe is bad replica of the one pictured when I ordered. If I had a way to make the world know what a scam they are I would do it. Do not, do not, order from them. Flushing your money down the toilet is the same as ordering from this site.”
“Ordered a dress 3 months ago and have not received it. E mailed them 3 times, no response. Called them and i get a fast busy signal. Do not order from this company”
“Horrific quality. Offered a $17 refund on a £56 order. Raised a dispute via PayPal for missold goods. Raising via trading standards. Do not order - buyer beware.”
“Clothes and shoes completely different than what is online. Shoes came with tassles, were not on them online. Shoes poor quality, almost plastic. Shirt was ordered, when it came in, a child could not fit into it. Cannot contact or email customer service to send back for a refund. This company is a complete scam, everything is coming from China. POOR QUALITY AND NO CUSTOMER SERVICE> DO NOT ORDER FROM BERRYLOOK!!!!!”
“What I have received so far has been really good. Loved it all. However Ordered one dress twice and paid but not received. To enter a message to "contact us" has been a nightmare. I am partially sighted and they ask for a weird squiggle to submit. Frustrated.”
“I ordered 3 dresses end of March and received just 1 dress on May 7th. The shippment invoice had 3 dresses but only 1 came. The dress I received was not the one I ordered although similar , it was more like a night gown. I will never order anything else without reading reviews first. This is marked off as money lost. No way to contact this business.”
“Do not order from this company placed an order early march when heard nothing sens a message via customer service no response as i paid by papal raised a complaint via them and only because they can refund my account did they re[;y and although ordered early March only sent in May still waiting for it to arrive....”
“I was excited by the look of the clothes in the pictures and prices. My order of three tops came individually from three different locations, one overseas and two in America from different locations It took three to four months to receive the tops. I had given up hope by the time the first one had arrived three after I had ordered. Each top was poor quality material and sizing was much smaller than the size ordered should have been. I tried for a month to contact the customer service number listed to find out about returning the items. No answer! Ever! Gave up. This “business” should legally be OUT of business. This whole thing was a sham! I paid money, have nothing to show for it, and from these reviews, I see they are still getting away with this advertising and ripping people off.”
“I ordered some boots from this company and when they came they were really bad quality. I tried to send them back but no address for returns anywhere to be found (e mailed with no reply) so sent them to return address on packaging. They eventually sent an email to confirm they had been received but said that as I had returned them to the wrong address they could only refund half the price of the boots. This was back in January 2020 and I havent had any refund at all. Dont use this company they are a SCAM!”
