“After seeing a tv mis priced $1000 at store 1475 north Jacksonville Fla,I was lied to then lied on by GM Blake Chaulkins. Ignored by several member of the corporate leadership after several emails. And finally blocked from leaving a review from their website and well as having my 2 reviews removed. The one person (Daniel) from customer care only believed the lies Chaulkins told him . I really didn’t want anything other than to be heard but after all the for mentioned actions I now believe a formal apology by Chaulkins is justified. I will continue to do business with Best Buy only when it’s convenient for me but never with store 1475 and I make it my mission to share my experience with my customers daily as well as show them the evidence I’ve collected”
“Worst experience ever !! Purchased a brand new Onkyo home theater receiver. My new in home theater was built with all components in another location . Well Onkyo builds their new TX-NR6100 remote control with a different frequency so it cannot be used in a different location with an infrared extender. Remote only works if pointed in a direct line in same room. After 4 hours of wasted time Best Buy has put me on a wild goose chase back and force with different department all with the same results. $800 for a brand new receiver and I have go to the other room to control the receiver. So aggravating !!! My last Onkyo worked fine but this upgrade does not . No more business from me for Best Buy .”
“If I could give a zero I would. The worst customer service experience ever. I ordered a computer from best buy online on 11/25/22 they shipped it FedEx on 11/28/22 it was marked delivered no signature required. Obviously someone stole it. I never received it. It has been one month since. I have been promised a replacement computer by 10 different customer service agents and their supervisors. It never shipped. Finally I said I will pick up from the store and it has been pending for the last 6 days. I call up again today and was told it would be ready in one hour. Now I call up and they say they are "preparing" the order whatever that means. All the while apologizing and understanding my frustration. As if they could. This was a present for my son. Now they have my computer and my money and refuse to issue a credit. What a horrible experience. I now have to dispute via the credit card I used. What a scam!! cannot wait for them to go bankrupt!!”
“This is a flea market with no working customer service.
I do not recommend this company in any way. As my experience has shown, writing on Macket Place does not correspond to reality. Store assistants are incompetent. Support is not customer focused. Twice I bought electronics and twice had serious quality problems that did not match the description of the product being sold. The support team can only apologize verbosely. In reality, in your opinion, a client in a difficult situation will not be able to help or does not want to.”
“Harpreet CCM_KAU
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Close dialog
Chat started at 1:03 PM
Hi John, thanks for contacting Best Buy. I’m Arjun. How can I help you today?
Arjun P
CONTRACT ID: 900-20221210-61-2583
ACCOUNT NUMBER: 2051
ACCOUNT NAME: CUSTOMER REFUNDS
WHITE GOODS STAR
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SUBTOTAL -1,468.99
1:03 PM
We had cancelled the installation service as well as the actual TV ordered - Will the additional amount be credited to the CC as well? Total paid was 1731.98
1:04 PM
Yes John, once the service and order are cancelled, a full refund will be credited back to the original mode of payment used.
Arjun P
1:05 PM
Currently now we are still waiting on a balance of $262.99. Can you see when that will be returened?
1:06 PM
returned.
I recommend you to contact Geek Squad team via chat or Phone
Phone : 1-800-433-5778
Chat Link : https://www.bestbuy.ca/en-ca/services/geek-squad-chat/blt44bb366c4a8f3b8c?enableGeeksquadChat=true
Arjun P
why?
1:08 PM
The installation plan is from geek squad so I suggest you call them for available options.
Arjun P
There is no click for cancellations on the link you just sent.
I request you to initiate a chat with the geek squad agent via the above chat link.
1:10 PM
I'll go ahead and transfer your chat to our geek squad team.
Arjun P
I spent well over 2 hours last week cancelling this and was assured it would be taken care of. I have to say I have to give a review. The whole process was Extremely disappointing. Thank you
Chat started with Mamadou CCM_KOU
Thank you for contacting Geek Squad Online Support! My name is Mamadou. How may I help you John?
1:13 PM
order #1009093440 had ordered a TV installation. As well as the TV. However to this day we never received a TV. We cancelled as of last week and are waiting on the refund there is an amount outstanding due as a credit to the original CC of $262.99. we are looking for confirmation of that returned amount.
M
sorry to hear that, you just need to contact the store where you purchased the item or any store if you purchased online, to get refund
Mamadou CCM_KOU
I ordered on line
There is no store associated to this order.
M
then you can go to any bestbuy store
Mamadou CCM_KOU
Why?
It was ordered on line cancelled on line and the refund should be on line. Simple.
M
no you will need to go in store to get refund
Mamadou CCM_KOU
Please explain why.
it's how it works
M
just go with your e-receipt
Mamadou CCM_KOU
I guess my review of how it worked will be expressed. Thank you!
M
you welcome
Mamadou CCM_KOU
H
Thank you for contacting Geek Squad Online Support! My name is Harpreet. How may I help you John?
Harpreet CCM_KAU”
“I ordered an IPad Pro, Magic Keyboard, and Apple Pencil. The keyboard was never delivered. I have called 4 times and visited the local BB store twice and they told me they couldn’t do anything but sell me another one. I am still waiting on a call back from a “supervisor” from the BB call center in India. Complete scam!!!!”
“I know many of you like Best Buy. I think Best Buy is one of the worst companies in the history of companies. Our computer died and I needed a new one quickly for work. We went to Best Buy on November 27th to get a new one. The one we picked was not in stock. The sales guy explained he could order one. I told me how important it was that I have one as soon as possible for work. I needed it no later than December 1st. He checked and said that would not be a problem. The computer would be delivered by end of day on the 30th. It did not arrive. I called and was told that it was lost, and no one knew where it was. A new computer was to be overnighted and arrive on Friday. Guess what? No computer arrived Friday either. Remember, I was supposed to be working. I called again and was told that it hadn't been shipped yet and they didn't know when it would be. I had to call work and explain things. Thankfully I didn't get fired. However, I did miss out on a weeks pay. The computer finally arrived on the 5th after I ordered on from Dell. Needless to say, I returned the one from Best Buy and a couple other things I had purchased from them. I will be canceling my Best Buy credit card and NEVER buying anything from them again. I will be telling everyone that will listen about my experience.”
“Dryer was supposed to deliver on Dec. 6. Called Dec. 6 for updated delivery time. I was told the delivery was being postponed a week. As a Total Tech member, I called the specialized customer service team. The moved the install to Dec. 8. On Dec. 7, I added a in stock item ( same warehouse as the dryer). Email comes through that delivery is now December 16. No luck moving the delivery date. Gave up on Best Buy and purchased from Lowes. Next day delivery.”
“I placed a laptop order on Cyber Monday, to be delivered by UPS in two days, then I received an email that the carrier company is returning back my order due to incomplete address on the package done by best buy, they sent an email that my order has been canceled and they will refund me the money , I called cc that I don't want refund and I need my order, they mentioned you will get a confirmation email when your order is ready, which I never received!!!! Then everyday they mention wait for tomorrow, and opsss offer is ended and laptop price now is over 1000$ and there is a hold on my order so cc told me cancel your current order and place a new one
I don't recommend dealing with this company everrr”
“NEVER EVER WILL I PURCHASE FROM BEST BUY AGAIN, NO MATTER HOW GREAT THE SALE CAN BE..I HATE BEING OUTSOURCED WITH THEIR CUSTOMER SERVICE AND WHEN YOU BUY SOMETHING FROM THEM AND TOLD YOU CAN PICK UP THE SAME DAY DO NOT BELIEVE IT AT ALL. REFUNDS TAKE FOREVER TO GO THROUGH WITH THIS COMPANY. BEST BUY WAS GREAT BACK IN THE DAY, NO LONGER!!!!! CAN'T SPEAK WITH THE STORE DIRECTLY REALLY??? BEING TOLD DUE TO COVID DOESN'T HOLD WATER THIS IS 2022. GET OVER IT.”
“Ordered product. Delivered product wrong address via UPS. Neither Best Buy nor UPS wants to deal with it. Best Buy hired UPS to deliver it. It IS your probem.”
“I talked to a young man named Gabriel Lee. He was so helpful. He works at the Mayslanding, NJ store. great guy, very helpful. Please give that man a raise. He deserves it. Kim”
“They up my order without even an apology. This is a Worst Buy not Best Buy.
The customer service is very bad long holds then they won't even care and argue with you 😂😂
What a joke company.
I'm going back with Amazon great customer service and cheaper too and they actually do deliver your order”
“I ordered 4 kitchen appliances online on Sunday Dec 27, 2022 while chatting with a Customer "Care" agent. Before I gave my cc he scheduled delivery for all 4 items for Wed Nov 30. While on chat with him I entered my cc and got confirmation of the order by email but it said to go online to schedule delivery, and that Dec 31 was earliest date. Customer Care rep was still on chat with me so he escalated the chat. New chat person comes on and assures me all 4 appliance would be delivered Nov 30. But email from Best Buy showed only dishwasher was coming on Nov 30. So I got a supervisor (Patrice) on the line and she said she could get this worked out and all 4 appliances would come on Nov 30. After 3 days she still didn't get it fixed and my appliances did not arrive. On Wed Nov 30 she was supposed to call me back at 1:30 pm. She never called back. I've been on hold for over an hour being transferred from department to another. So I finally got someone and asked for order to be cancelled since promised delivery date did not happen. So I get a refund, but not for the full amount. The Best Buy charge on my cc statement is $3159.17, but I only got a refund of $2690.68. I was told this was due to gift cards my order earned and that I would have to go into store to return them (they were emailed to me when I placed the order but I never used them and never requested them). What a joke! Why should I have to go into a store in another city if I did all this online??? If I don't get a call back today with a refund for the full amount I will be contacting Better Business Bureau and placing a dispute on my cc with Best Buy. The many hours I wasted on this I can't get back, but hopefully this review will stop someone else from wasting their time and money.”
“As I’m reading others comments this is something do on a daily basis!!!!!
So here’s my story. Let my start by saying I’ll never order anything from these people ever!!! First I order my son pc for Christmas that was suppose be delivered today 11/30/22, I receive a email this morning stating it won’t be delivered until 12/14/22 but I had the option to pick up at store which was a lie!!! Call customer service they no help don’t let you speak to a manager or anything also Mr William if that’s his name hung up in my face without resolving my issue. I’ve also ask Mr Willam for his ID number he state that he’s not allowed to give me any information on his self which I don’t understand. Best Buy is the worst!!!!! Save your money don’t order anything from them!!!”
“Purchased a product online Sunday and was told that it would be available for pickup on Monday. Monday comes, and I get an e-mail stating that my product is out of stock, and will take a week to come in.
If you want to keep losing customers, then quit selling our products to others before we have the chance to pickup the product.”
“I don't think you care about any reviews, but I am doing it anyway.
I ordered a product 22nd, I got an email on the 23rd at 6.51 pm it is ready to pick it up in 3 days. Then I got an email on 25th that my order was cancelled because I didn't pick it up in 3 days.
On my order day, my product wasn't ready in the store; how can you count it as the 1st day? You are the WORST BUY.”
