“Worst experience! I ordered something and after waiting a week they initiated the refund procedure... Why? The answer was that SOMETHING WENT WRONG?!?”
“Absolutely disappointed! I ordered on the 7th of December and still haven’t got my package (in Best Secret page there was said that it takes 4-10 days for my package to arrive). These items were supposed to be Christmas gifts, but now I am not even sure is it gonna make it or not, I prefer not. Oh, almost forgot, they don’t answer to the emails either:)”
“Such a bad shop i have never seen.
The item was sent to wrong address, service worker at first said that my money will be refunded.
After that other worker said, that the item is sent back to shop, there is no quality problems and i will not get my money back. I EVEN DID NOT SEE MY ITEM”
“Not sure what is going on with this company but after few week of using their shop, me and my friend`s credit cards were blocked for unknown reason. Our account is still operational but none of us is able to buy anything anymore. We contacted their support and after they suggested some basic solutions like cleaning cache and uninstalling mobile app nothing helped. Bestsecret support is still not able to figure out what happened. After 1 month we are still not able to use our cards ONLY through Bestsecret. Our cards normally function at aboutyou and Zalando store.”
“Hello, here is your personal invitation link to become a member of the exclusive fashion community BestSecret. Simply click to register and start shopping!
https://invite.bestsecret.com/V9W-ZUB-T2A?c=lv&utm_campaign=app_invitation&utm_medium=app&utm_source=invitation&utm_content=registration”
“Hallo, hiermee stuur ik jou je persoonlijke uitnodigingslink om lid te worden van de exclusieve modecommunity BestSecret. Klik erop en meld je snel aan, zodat je toegang krijgt tot de winkel. De link is maar 48 uur geldig!
https://invite.bestsecret.com/VYP-YHP-Z3T?c=be&utm_campaign=app_invitation&utm_medium=app&utm_source=invitation&utm_content=registration”
“The worst experience ever, I will never recommend them to my family and friends. I ordered 3 times the same football kit and received it 3 times in a wrong size.
1st I placed an order on the 4th of October in a size 146/152cm and it came on the 11th of October in a size 110/116cm, way smaller then my son. I sent a complaint, I returned the item on the 12th of October for a full refund (today is 28th and I haven’t received any cent), however they compansated me with a 10€ voucher as an apology gift, which was nice.
2nd I reordered the same item at my cost in a slighly bigger size as the size I wanted wasn’t available anymore, I paid the same amount and placed the order in a size 152/158cm on the 13th of October, received the item on the 19th of October in a size 116/122cm, completley shocked I complained again, I returned the order on the 20th of October, I contacted Best Secret in relation with this issue once again, they replied to me and compansated my account with other 10€ for the inconvenience created, I used both vouchers plus the difference and reordered the 3rd item at my cost once again (did not received the funds ever since, however I returned for a full refund). Before placing the 2nd order, I emailed them in confirming that I will receive the vouchers back if the item is sent in a wrong size once again, they promised that will be returned, however this is a lie, because I was now told that I will get the vouchers back only if I return the item and reordered it once again, which I am not going to pay once again as the upholding already my money for the first two orderes. Such a lack of proffesionalism, a total waste of time, their stock is a mess, the employees are not even checking what they are sending, the customer service ignores your emails, worst experience ever.
Order IDs: 2063838223, 2064286511, 2064640567”
“Hallo, hiermee stuur ik jou je persoonlijke uitnodigingslink om lid te worden van de exclusieve modecommunity BestSecret. Klik erop en meld je snel aan, zodat je toegang krijgt tot de winkel. De link is maar 48 uur geldig!
https://invite.bestsecret.nl/V9V-8KM-2X9?c=nl&utm_campaign=app_invitation&utm_medium=app&utm_source=invitation&utm_content=registration”
“Alltid så otroligt nöjd!
Förstår fortfarande inte hur folk kan klanka ner på denna sida när man får exakt det man betalar för, alltså sjukt fräscha märkeskläder och prylar för ett sinnessjukt lågt pris...
Du får en 20% voucher på din nästa beställning om du skapar ett konto med min kod (40+ inbjudningar kvar): V6Q-D64-Q7E
Kör hårt mina vänner, bättre priser och snabbare frakt får man leta efter!!”
“I order a good from this online store on 4-th October this year. Normally for my country they said the goods arrive at the Client between 4-8 days. After 8 days passed I wrote them to ask what happened with my Order? After a lot of emails they answer me and sais that will give me money back with their first payment. This email was wrote on 15.10.2021.Today it is.21.10.2021 and I received nothing! I wrote them everyday starting with 16.10.2021 but they avoid me and of course they don't answer to my emails! This company avoid their Clients problems/issues, but they want you to pay before the goods arrived at the CLIENT! For me it is enough and my advice is just one: DO NOT BUY FROM BEST SECRETS! P.S. I will contact Authorities from their country to receive some answers regarding this company!”
“Hello, here is your personal invitation link to become a member of the exclusive fashion community BestSecret. Simply click to register and start shopping!
https://invite.bestsecret.com/V7K-TJ7-NFM?c=ee&utm_campaign=app_invitation&utm_medium=app&utm_source=invitation&utm_content=registration”
“A very large selection of designer clothes. Fast delivery, hassle-free return! I recommend! If someone needs an access code: VHK-B7Z-6QB
Link: https://invite.bestsecret.ch/VHK-B7Z-6QB?c=ch&utm_campaign=app_invitation&utm_medium=app&utm_source=invitation&utm_content=registration”
“Hello, here is your personal invitation link to become a member of the exclusive fashion community BestSecret. Simply click to register and start shopping!
https://invite.bestsecret.com/VAG-YKM-78Y?c=si&utm_campaign=app_invitation&utm_medium=app&utm_source=invitation&utm_content=registration”
“Brands at very good outlet prices. Free returns available. Have been shopping frequently for the last years. Excellent service. Invitation code: VWQ-VNN-UVU”
