Betta Living Reviews

Name: Betta Living
Rating: 3.30

3.3 Rating 882 Reviews

56 %

of reviewers recommend Betta Living

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3.3

Based on 882 reviews

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0161 622 9460

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Customerservices@bettaliving.co.uk

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Betta Living 5 star review on 12th October 2016

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A huge thank you to Mel who recently installed our fitted wardrobes. From texting to let us know he was our fitter and throughout all the installing he was simply the best. His work and fitting of the wardrobes is exemplary - all awkward corners fitted wonderfully well. Nothing we asked him was too much trouble and he made the whole experience stress free. We are very pleased with the quality of the wardrobes and just wish we had not waited so long to change them. we have been very pleased with Betta Liiving at every step of the way from our original purchasing, our very helpful surveyor, texts keeping us up to date with the orderand finally Mel. He is an asset to your company but I am sure you know that. We would not hesitate in recommending Betta Living. Thank you again. Extremely satisfied customers Mr & Mrs G S Jones”

Helpful Report

Posted 8 years ago

Good morning Mr & Mrs Jones, Thank you for taking the time to write such a positive review. We are happy that you were impressed by Mel's installation. I have forwarded your comments onto your installation manager so he may pass on your comments to your installer. Kind regards, Naila Customer Services.

Posted 8 years ago

“Hi I am very pleased with the purchase,quality of the wardrobes and the delivery and fitting service. Designer and Surveyor were very patient and understanding offered inputs but did not try and force us ( which is good). One downside we found was design and survey were each half days appointment. We have had few other design services visit us. The whole visit was not more than 1 hour. This was time consuming. Also we were told the wardrobes will be delivered and fitted in 4 weeks time. However it took 3 extra weeks for the wardrobes to be in place. Lead time for the wardrobe doors were not calculated properly (ours took apparently 10 days extra because of its kind) and we were not informed until I called closer to 3 weeks time. But this will not put us off from referring or buying from Betta again. Thanks”

Helpful Report

Posted 8 years ago

Good morning Mr Sundararman, Thank you for taking the time to write this review. We are happy that you were impressed by the designer & surveyor. Please accept my apologies in relation to the delay in supplying your wardrobe, I will ensure that all involved with your bedroom installation are passed on a copy of your kind words. Many thanks, Naila Customer Services.

Posted 8 years ago

“I found Betta Living via a quick Google search for fitted furniture. My impression was that generally fitted furniture is expensive, and my aim was to get a few quotes from different companies. However, when John (sales) came to visit us it was very straight forward. Everything was priced within my budget, and we were told we could have it fitted the following month! I was happy already. Next came the planning stage with Phil (surveyor). Aside from the poor chap being here for around 7 hours, it was all pretty straight forward. He ensured that everything would fit perfectly and according to my requirements, he also confirmed everything I had chosen with John was still my choice (which it was). He then left and I awaited contact for fitting confirmation. This came approx 2 weeks later, and then Pete (fitter) arrived for 5 days. He worked tirelessly and neatly to get everything in place to perfection. I now have 3 beautiful rooms! I can't recommend this company highly enough. Everyone I dealt with was polite, friendly and knowledgeable. Even the delivery lads (who are contractors) were lovely! Don't bother with the other companies, this is the team to deal with! The furniture is beautiful quality too and will certainly last a long time.”

Helpful Report

Posted 8 years ago

Good morning Mr Holvey, Thank you for taking the time to write such a positive review. We are happy that you are pleased with your new bedroom furniture. I will ensure that your fitting team are passed a copy of your kind comments. Kind regards, Naila Customer Services.

Posted 8 years ago

“My builder who was installing the units has told me they are poor quality with a light laquer which chips easily. They didn't stick to appointed delivery schedule. They sent far too much product such as skirting, plinths etc which we were no doubt charged for. One door was the wrong size. Its hopeless trying to call them as they pass you around the company from pillar to post and are not the most generally friendly anyways.”

Helpful Report

Posted 8 years ago

Good Morning, I am sorry to read that you are not satisfied with the service you have received regarding your kitchen order. I have passed your comments onto the installation manager to look into the issues raised. I trust he will be in contact with you soon. Kind regards, Naila Customer Services.

Posted 8 years ago

“I have just purchased a kitchen from betta living. The salesman came and all was fine. Four hours later the deal was done. A few days later we had the surveyor around. All was going well until he mentioned a couple of things the salesman had left out. The kitchen is now costing me an extra £6/700. I guess I could have cancelled but I did not want to go through it all again,especially as I had travelled from south London to wiltshire to deal with it. I just wondered if I should complain or is my situation typical?”

Helpful Report

Posted 8 years ago

Thank you for taking the time to write this review and your comments have been noted. These have been passed back to the Sales team to look into, I trust that they will be contacting you in the near future to discuss with you. Kind regards Lesley Customer Services

Posted 8 years ago

“We've ordered furniture for 2 rooms from Betta Living. There were a few small hitches during the installation, but nothing major. However, when we thought about changing the bedside cabinets (previous ones were too small and had no drawers) the quote we got from Betta Living, even after discounts was very high. For this reason I think the after sales support is quite poor as is the respect for their customers.”

Helpful Report

Posted 8 years ago

Sorry to read that you are disappointed with the after service and that you find the price for changing the bedside cabinets to be high. Should you change your mind we would be very happy to quote you again. Kind regards Lesley Customer Services

Posted 8 years ago

“Fitters Ken & Tommy brilliant, very professional & tidy cannot fault them 5 star fitters. Thank you Ken & Tommy I have a beautiful bettaliving bedroom.”

Helpful Report

Posted 8 years ago

Thank you for taking the time to write this review and please accept my apologies for problems at the beginning of your experience. On a positive note good to read that your found Ken and Tommy to be very professional and that you have a beautiful bedroom. Kind regards Lesley Customer Services

Posted 8 years ago

“Whitley 68879 and Ken & Tommy hi this is the 2nd bedroom we have had done with this company the service is is excellent !! We requested the same fitters as before with Ken x Tommy as they were a pleasure to have in our home ! Every step of the way they asked us how we wanted things and couldn't please us enough I no this is a considered perchase but the workmenship of the units and handles and light fittments are wot u pay for and the expert jobs of the fitters make it unique!!! Yes u can go to Argos or bedroom wardrobe shops ! But there's no conparison!!! U get what u pay for ! I've notice that the bedrooms are a lot warmer!! And u have a garentee if u have any problems they will be there every step of the way !!! How many fitters would stay till late to get the work done and ask if it ok to start early in the nexed morning !!! And get there and start straight away !! And do an excellent job! If u have any doubt u don't need to ! Can contact me at any time !!! Mr x Mrs Whitley”

Helpful Report

Posted 8 years ago

Thank you for taking the time to write this review, good to read that you are a returning customer and that you found your fitter Ken and Tommy to have been a pleasure in your home. I will ensure that they receive a copy of your kind words. Enjoy your new Bedroom. Kind regards Lesley Customer Services

Posted 8 years ago

“We were promised the kitchen will be ready before Christmas in 2015 and finished completely on 29th Jan 2016. The logistics was appalling but the construction was very prompt and will not recommends any one to Bettaliving Kitchen. I have written a report of the activities and will submit to the CEO of Betta living and he should take the steps to improve.”

Helpful Report

Posted 8 years ago

Please accept my apologies for the fact that the replacements doors did not arrive before Christmas to complete your kitchen. I am sure that your report will provide a useful tool for continual improvement. Kind regards Lesley Customer Services

Posted 8 years ago

“There are pros and cons to the kitchen service. 1- The sales person was reasonable but took some time 2 - You then pay separately pay for a person to do a survey 3- You then pay the fitters separately, who found that the survey hadn't picked up on some basic points 4- The fitters did a good job of fitting the kitchen 5 - Some parts are missing and a month later we are still waiting. 6 - When they speak to me they say the parts are coming directly from their supplier but they never do VERY POOR AFTER SALES SERVICE THEREFORE”

Helpful Report

Posted 8 years ago

Sorry to read of your experience, I will ask your Installation Manager to look into the deliveries of the remaining parts, please accept my apologies but I am sure that this will be resolved shortly with you. Kind regards Lesley Customer Services

Posted 8 years ago

“The fitter, Ste. Walkden, was superb, from start to finish. Such a grafter, should have been two fitters for the duration, however, due to sickness, Ste ended up doing the job on his own. I can't praise the guy enough, working up to 10 hours a day, plus travelling a further three hours return. Even at 7.00 p.m. yesterday, he took the time to explain everything about appliances, electrics etc. He then was travelling to another customer to do some additional electric work for them, as they would be out of the country from today. Unbelievable customer service. From initial sales visit to finish was superb. Would recommend to anyone. Very professional. Joe Cullen ????”

Helpful Report

Posted 8 years ago

Good morning, thank you for taking the time to write this review, good to read that everything went well from start to finish, I will certain ensure that your comments are forwarded onto the your fitter Ste, I am sure that they will be appreciated. Thanks again Kind regards Lesley Customer Services

Posted 8 years ago

“From the time the surveyor arrived and we made the plans for our bedroom the process was seamless. The fitters were very professional and left the room clean and tidy. The finish is superb. We are delighted with the whole process and would recommend to anyone thinking of installing a new fitted bedroom.”

Helpful Report

Posted 8 years ago

Thank you for taking the time to write this review, Good to read everything went well and that your new bedroom finish is superb. Thanks again. Lesley Customer Services

Posted 8 years ago

“I'd just like to say I've had the pleasure of purchasing over the telephone through Sarah Dickson recently...what a lovely kind efficient service she gave me and totally professional. She made everything easy on all counts. Id also like to add how amazing your showroom is in Farnborough, Hants, the accessories in store are stunning!! Well done Kind regards Debbie”

Helpful Report

Posted 8 years ago

Thank you for taking the time to write this glowing review, I am sure this will make Sarah's day, and I will be sure to let all involved at the Farnborough showroom know. Thanks again. Lesley Customer Services

Posted 8 years ago

“Stunning clock, well packaged and working fine at present. Really good price as well.”

Helpful Report

Posted 8 years ago

Thank you for taking the time to write this review so pleased that you find your new clock to be stunning. Thanks again. Kind regards Lesley Customer Services

Posted 8 years ago

“Great furniture, fitter was exceptional love the new bedroom, will definitely go back to them as this is the 2nd time we have used them. Very good prices and the option of finance with no interest”

Helpful Report

Posted 8 years ago

Thank you for taking the time to write this review and being a returning customer. Good to read that you love your new bedroom. Thanks again. Kind regards Lesley Customer Services

Posted 8 years ago

“I contacted betta living for a kitchen brochure and ticked the box on thier website to say I did not want a call about design service. the brochure arrived around the same day as my father had heart attack and so when they called me a few days later I asked them not to call as I wanted to keep the line free for the hospital which they agreed. in the days that followed they rang every day and one day received 10 phone calls which borders on harassment. not an ethical company.”

Helpful Report

Posted 8 years ago

Please accept my apologies and trust that your father is on the road to recovery. Just to advise I have asked that your details are removed from the system but we may not have enough information to trace, just to be sure could you please reply with your full post code and telephone number. Thanking you in advance. Kind regards Lesley Customer Services

Posted 8 years ago

“As with our Betta Living kitchen our bedroom was delivered on time and complet and undamaged. The men delivering were considerate wiping their feet every time they came in and there were a lot of heavy items. The fitter arrived on the day agreed at 8am and worked until 7pm it took 2 days to complete as we were told at the beginning and it looks beautiful. We would recommend Betta Living to anyone wanting a good product and good customer service.”

Helpful Report

Posted 8 years ago

Thank you for taking the time to write this review, good to read that everything went well and that you would recommend Betta Living. I will ensure that all involved are passed a copy of your kind words. Regards Lesley Customer Services

Posted 8 years ago

“My lamp has not arrived?”

Helpful Report

Posted 8 years ago

Thank you for taking the time to notify, I believe that the on line sales staff have contacted and the lamp will be with you next week. Kind regards Lesley Customer Services

Posted 8 years ago

“Excellent service throughout. Great communication throughout. The fitters were real grafters, very polite, tidied up after themselves, very professional. All in all from beginning to end I cannot find fault.”

Helpful Report

Posted 8 years ago

Thank you for your kind words, good to read that you couldn't find fault. I will ensure that all involved are passed a copy. Regards Lesley Customer Services

Posted 8 years ago

“Excellent service. Everything happened as planned and communicated. Would not hesitate to recommend.”

Helpful Report

Posted 8 years ago

Thank you for taking the time out to write this 5 star review so pleased that everything happened as communicated and that you would recommend. Kind regards Lesley Customer Services

Posted 8 years ago

Betta Living is rated 3.3 based on 882 reviews