Betta Living Reviews

Name: Betta Living
Rating: 3.30

3.3 Rating 882 Reviews

56 %

of reviewers recommend Betta Living

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3.3

Based on 882 reviews

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Customerservices@bettaliving.co.uk

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Betta Living 5 star review on 12th October 2016

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Exceptional from the planning to the fitting”

Helpful Report

Posted 8 years ago

So pleased to read that the process went smoothly from start to finish. I hope that you enjoy your new kitchen. Kind regards Lesley Customer Services

Posted 8 years ago

“We have recently had a bedroom fitted by Ken and Tommy and are delighted with the results. The service from start to finish was exceptional and our bedroom has been transformed. Thank you so much Ken and Tommy! Mr and Mrs Mathieson b71780”

Helpful Report

Posted 8 years ago

So thrilled to read that you are pleased with your new bedroom and that the finish is exceptional also what great feedback for your fitters as well, I will ensure that they are passed a copy. Kind regards Lesley customer Services

Posted 8 years ago

“The two guys done an outstanding job & left the room spotless it looks amazing”

Helpful Report

Posted 8 years ago

Well this is high praise for your fitting team, I am sure that they will be delighted to read this. Good to read that your new bedroom looks amazing. Many thanks Lesley Customer Services

Posted 8 years ago

“Initially I was very impressed with Betta Living; however I now regret ever entering into a contract with them for a new kitchen, 30 days into the fit and we still haven’t got a finished kitchen, in fact haven’t even got a useable kitchen. A sales man arrived at the agreed time and made a nice design for us incorporating all the things that we wanted in the kitchen. Then a few days later the surveyor came to measure / check the design and everything appeared to be in order. However unknown to us, the surveyor made several big mistakes that only came to light after the kitchen was starting to be installed on 15th February 2016. The first mistake was that the ceramic one & half bowl sink we ordered came the wrong way round to the plans. We informed Betta Living and were told the correct replacement would be sent out by the end of the week. However when the replacement arrived it was not a ceramic sink like the one we had requested. We then phoned again, only to be told that the original sink only came one sided (the wrong way for us); therefore the only option was to have a single bowl ceramic sink. We rejected this idea and after multiple phone calls on our part, we eventually got an acceptable sink. However in the meantime the granite worktop template had been made without the sink in place, although I believe Betta Living has informed them about the dimensions (I just hope the sink aperture is in the right place). The second major error by the surveyor was that he hadn’t allowed clearance for the glass lift up lid on the gas cooker; therefore the lid hit the wall units. Luckily the kitchen fitter was able to reduce the width of a unit around the boiler to allow the design to work. However this required a new smaller width door to be ordered. This did arrive last week and was dumped outside in the rain as we were not informed of its shipment and therefore not around for the delivery. However it didn’t really matter that it got wet because they sent the wrong size anyway (600 x 900mm and NOT 500 x 600mm as requested). It is now 30 days since the kitchen was started to be installed and we still haven’t got our granite worktop, it’s also 30 days with no kitchen sink plumbed in, and also 30 days with no water supply in the kitchen. As you can imagine this is not fun, especially trying to run a household with 3 kids. Trying to get any answers out of Andrea Dennison (our installation Manager) is like trying to push an elephant up the stairs. I’ve asked what sort of compensation they are prepared to offer us, but they must have a problem with their phone line every time I ask, as they never answer this question…… The only saving grace in this mess is Joe the kitchen fitter – one amazing guy, he deserves a knighthood. I can only hope that the granite arrives soon and fits correctly over the sink, and then the kitchen can be finished off !!!!”

Helpful Report

Posted 8 years ago

Sorry to read of your experience and please accept my sincere apologies. I will ask your Installation Manager to confirm the granite fit date with you so that you can finally get your kitchen completed. Once again please accept my apologies. Lesley Customer Services

Posted 8 years ago

“Really pleased with the overall service and the final product; our new fitted wardrobes look like they grew there. There was some discrepancy on the finer details as the what the finished dimensions would be between the designer, surveyor and fitter, but they weren't an issue in the end. It would be worth clarifying if you're restricted for space for some reason!”

Helpful Report

Posted 8 years ago

Thank you for taking the time to write this review and that the discrepancy concern was resolved, great to read that your wardrobes look like they "grew there". Kind regards Lesley Customer Services

Posted 8 years ago

“More than pleased with the results. Highly recommended.”

Helpful Report

Posted 8 years ago

Short and sweet, thank you for your 5 star rating and great to read that you would recommend. Kind regards Lesley Customer Services

Posted 8 years ago

“I did not like being pressurised by the kitchen designer! The surveyor was very professional but omitted to check that the floor was suitable to put the washing machine in a different place to where it had been. The fitters were clean tidy and efficient but I am waiting to hear that they will be back to fix the problems with the washer. The floor is not strong enough and so the machine vibrates badly. Also the filter (to be emptied every week) is behind the kick board because the washer is seated too low! I was also not impressed that I was charged 3% on my deposit paying by card and had to go twice to the showroom to pay extra amounts due to miscalculation on your part. All in all not really impressed and hope the fitters can sort things out quickly so the floor can be tiled. Although the product is good, several weeks on the fitter has not returned to fit the last kickboard. When I rang the installation manager for advice about the vibrating washing machine .he was rude to the point of insolance. As an elderly widow I was very upset. Companies are not only judged on their product but more importantly on their customer service.”

Helpful Report

Posted 8 years ago

Thank you for taking the time to write this review and for all the feedback given, I will ensure that this is taken on board by the appropriate teams and I have forwarded your review onto your Installation Manager to look into re the remaining work. I am sure that he will contact you soon in relation to this. Regards Lesley Customer Services

Posted 8 years ago

“We recently had four fitted wardrobes and the workmanship from The fitters was excellent.Found the fitters to be perfectionists, everything was finished to highest standards.There was no mess and they cleared everything away. Would use bettaliving again, for quality of fittings. Mrs Khan”

Helpful Report

Posted 8 years ago

Well what high praise for the fitter, I will ensure that your kind comments are passed onto him, I am sure that he will be delighted and was more than happy to help. Great to read that you would use us again. Kind regards Lesley Customer Services

Posted 8 years ago

“Absolutely excellent service and quality throughout . We were return customers after being so impressed with our daughters fitted bedroom last year. We werent disappointed. Our fitter colin turnbull was superb. Attention to detail and desire to get everything perfect was second to none. We highly recommend bettaliving”

Helpful Report

Posted 8 years ago

Thrilled to read that you are pleased with your new kitchen and the finished product was just what you expected. Such great feedback for your fitter as well. I will ensure that he receives a copy and thank you for returning and recommending. Regards Lesley Customer Services

Posted 8 years ago

“Product high standard and fitter very good.”

Helpful Report

Posted 8 years ago

Thank you for taking the time out to write this review, good that you rate the bedroom product to be of a high standard. Regards Lesley Customer Services

Posted 8 years ago

“We recently had fitted wardrobes and the workmanship from Ken and Tommy was excellent.there was no mess and they cleared everything away. My new wardrobes are beautiful and excellent quality.I would definitely recommend betta living”

Helpful Report

Posted 8 years ago

Thank you for taking the time to write this review, high praise for the fitter, I will ensure that I will pass on your kind comments to them, I am sure they will be delighted. Thank you for choosing Betta Living. Regards Lesley Customer Services

Posted 8 years ago

“A very satisfactory bedroom installation, thankyou.”

Helpful Report

Posted 8 years ago

Thank you for taking the time to write this review, pleased to read that you are very satisfied with the installation. Kind regards Lesley Customer Services

Posted 8 years ago

“I requested a brochure online three days ago and since that time I have received no less than 16 phone calls, all with voicemails left to my number. I requested yesterday that they take my name and number of the database and yet today I proceeded to get persistent cold calls from this company. I have again today requested they take my details down or I will be forced to contact trading standards about harassment. I hope the person who answered by last call really does take my details down. If I was considering them for my new kitchen before, I certainly am not now.”

Helpful Report

Posted 8 years ago

Sorry to read this, if you could reply with your details name and post code, this will allow me to pass this onto this sales team to get your details removed from the system. I have tried using your name only. Thanking you in advance and please accept my apologies. Regards Lesley Customer Services

Posted 8 years ago

“It's”

Helpful Report

Posted 8 years ago

Sorry that you didn't finish your comments, thank you for the 4 star rating. Regards Lesley Customer Services

Posted 8 years ago

“Betta Living are a fantastic company who provide very good quality bedrooms, bathrooms and kitchens. All of the their installers/fitters are very skilled and provide an exceptional service. The only negative point is that delivery does not always deliver all of the products which have been ordered and paid for so the installation does not always happen in the time specified which can prove difficult for customers who work full time as you are having to take more time off work for the job to be completed. Betta Living either needs to ensure better quality control over delivery of products to customers and better communication or if this can not be achieved to compensate their customers for the inconvenience caused.”

Helpful Report

Posted 8 years ago

Thank you for taking the time to write this review and for your great comments regarding the fitter, we take all feedback seriously and thank you for highlighting these areas. Thanks again for saying that we are a "fantastic company". Kind regards Lesley Customer Services

Posted 8 years ago

“Having used Betta Living previously for another bedroom I had to worries or concerns about using them again.”

Helpful Report

Posted 8 years ago

Great review, and thank you for giving us a 5 star rating, pleased to read we lived up to your previous experience. Regards Lesley Customer Services

Posted 8 years ago

“I ordered a kitchen from NEXT (fitted by Betta Living) just before New Year and was informed it would take 4 days to fit with another 10 days for the work top, pity my kitchen still isnt finished when it was started on or around the 22nd January! Its not the kitchen I was sold, not the same extractor, bins in a different place, no breakfast bar due to the now fitted extracor. Delays in items turning up (or not even ordered, dishwasher!), should have been finished (after a delay the begining of March!) now its going to 12 March, so they told me over 2 weeks ago, but still no confirmation that the fitter is coming! How long does it take to fit a kitchen? We have had to have NEFF out to one of the ovens you fitted! No replys to my emails when I request what is happening, You were quick enough to take the cash (over 20K in my case!). One unhappy customer!”

Helpful Report

Posted 8 years ago

I am sorry to hear this and to read of your disappointment. I have raised this with the Installation team, who are looking into your order to see what has happened. They would really like to speak to you about this and your Installation Manager will be in touch soon. Please accept my sincere apologies. Lesley Customer Services

Posted 8 years ago

“Excellent customer service from start to finish. Very very pleased with my new wardrobes, the fitter Wali was very polite and professional and always left the room clean and tidy.I would highly recommend you A big Thankyou”

Helpful Report

Posted 8 years ago

I am so pleased that the process went smoothly from start to finish and that we were able to help with your order . I shall pass your kind comments onto your fitter Wali I'm sure he will be delighted. Thanks for choosing Betta Living. Lesley Customer Services

Posted 8 years ago

“Quality Products - Good Service - Excellent Communication - On-time Delivery. An excellent purchase”

Helpful Report

Posted 8 years ago

Great that we were able to help you with your new kitchen. Hope it brings you many years of pleasure. Thank you. Kind regards Lesley Customer Services

Posted 8 years ago

“Excellent service from enquiry to finished bedroom. Howard the fitter did a brilliant job.”

Helpful Report

Posted 8 years ago

Thank you for taking the time to write this review and I'm so pleased that the process went smoothly from start to finish, I shall pass your kind comments onto your fitter Howard, I'm sure that he will be delighted. Thank you for choosing Betta Living! Lesley Customer Services

Posted 8 years ago

Betta Living is rated 3.3 based on 882 reviews