BetterMe Reviews

Name: BetterMe
Address: Office No. 101, 1st Floor, “Afentiko Anna” Building, Corner of Tepeleniou & Korytsas Street, Paphos, Paphos District (Pafos)
Rating: 4.45

4.5 Rating 1,351 Reviews

87 %

of reviewers recommend BetterMe

Company Reviews

Metrics

Info

4.5

Based on 1,351 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 57%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Very Easy

About BetterMe:

Since 2017, we have been on a mission to create a healthier world for everyone, regardless of age, sex, physical ability, or background. Our goal is to make healthy lifestyle accessible to everyone so they can achieve long-term health benefits. Recognizing the lack of Diversity, Equity, and Inclusion in the market, we strive to eliminate barriers to well-being and self-esteem.

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Email:

care@betterme.world

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BetterMe 1 star review on 19th January 2024

Becky

BetterMe 1 star review on 6th November 2023

Bomba

"BetterMe: An All-in-One Fitness and Wellness Companion\r\n\r\nI stumbled upon the BetterMe app while on a quest to revamp my fitness and overall health, and I can honestly say that it has been a game-changer. BetterMe has become my trusted fitness and wellness companion, and I can't speak highly enough about its incredible features.\r\n\r\nFrom the moment I downloaded the app, I was impressed by its intuitive design and user-friendly interface. It's incredibly easy to navigate, and it caters to individuals of all fitness levels, whether you're a beginner or a seasoned athlete. The variety of workouts, meal plans, and wellness content is truly remarkable, offering something for everyone.\r\n\r\nOne of the standout features of BetterMe is its personalized approach. The app conducts a thorough assessment of your fitness goals, current health status, and dietary preferences, and then tailors a comprehensive plan to help you reach your objectives. The accuracy of this personalization is uncanny, and it makes every workout and meal plan feel like it's designed just for you.\r\n\r\nThe video workouts are top-notch, with clear instructions and expert demonstrations. Whether you prefer strength training, cardio, yoga, or anything in between, BetterMe has you covered. The app keeps track of your progress, making it easy to monitor your improvements and stay motivated.\r\n\r\nThe meal plans and recipes are another fantastic feature. The recipes are not only healthy but also incredibly delicious, and the integrated grocery list feature simplifies the entire meal preparation process. Through BetterMe, I've learned about portion control, balanced nutrition, and the importance of a well-rounded diet.\r\n\r\nBetterMe also provides daily reminders and motivation, which is instrumental in helping me maintain consistency. The sense of community within the BetterMe user base is inspiring, and the ability to connect with like-minded individuals who share similar goals is an invaluable support system.\r\n\r\nIn conclusion, BetterMe is an indispensable tool for anyone seeking to improve their fitness and overall well-being. Since integrating it into my daily routine, I've seen remarkable results, from weight loss to increased energy and a greater sense of well-being. I wholeheartedly recommend BetterMe to anyone looking to make positive lifestyle changes. It's a comprehensive, easy-to-use app that can help you achieve your health and fitness goals effectively."

BetterMe 5 star review on 20th October 2023

Mr Bear

BetterMe 5 star review on 18th October 2023

Anonymous

BetterMe 1 star review on 29th June 2023

Corine

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The first time I signed up they offered a discount so I paid 91.78 AED via Apple Pay. then I immediately got charged another amount which I did not purchase nor authorized of 179.99 AED. I emailed the support team multiple times requesting an explanation and requesting to cancel my subscription, no one bothered to reply to me and a month later I was charged twice of 179.99 and 299.99 without authorization so I called the bank and I block the credit card. what I don't understand is how they got hold of my credit card when I paid on Apple Pay!!”

Helpful Report

Posted 1 year ago

Hello! Thank you for your feedback. Please note that we cannot bill you until you confirm the order from your side. The final price is visible on the checkout page, as well as any other details about your subscription package. As we can see, our BetterMe team successfully solved your issue. Please let us know if there is anything we can help you with. Kind regards, team BetterMe

Posted 1 year ago

“LIES LIES ! The app itself is not that bad ! But you need to pay for almost everything in EXTRA. And the WORST THEY STEAL YOUR MONEY ! I’ve been charged two times on my two different cards The first amount of 34.99€ for a subscription I never did And the other I’ve subscribed (STUPIDLY) to their annual offer of 21.97€ I didn’t know that I would be charged the same day of this amount ! This is crazy You can try to contact them via the app or by email, they will never reply and you’ll not be able to get a refund ! I unsubscribed immediately and block the future payment on my first card. But I can’t block the payment on Apple Pay so I’m pretty mad about that DONT BELIEVE THE GOOD REVIEWS. There’s no support at all.”

Helpful Report

Posted 1 year ago

Hello! Thank you for your feedback. We do not have direct access to your personal details as well as billing details. Only users can submit their purchases. When you submit your order, you automatically agree to the refund policy. We should follow the rules and conditions of this refund policy while reviewing your request. If you need an assistance, please reach us at care@betterme.world. Kind regards, team BetterMe

Posted 1 year ago

“They scammed me too. Have been stealing $80 from my card regularly. I think the high ratings are just from people paid by the company/scam.”

Helpful Report

Posted 1 year ago

Hello! Thank you for your feedback. We do not have direct access to your personal details as well as billing details. Only users can submit their purchases. As we can see, our BetterMe team successfully solved your issue. Please let us know if there is anything we can help you with. Kind regards, team BetterMe

Posted 1 year ago

“Total Scam! If you gave them your credit card data, Cancel your card. They just keep billing you for things and providing nothing at all zilch. Have been hit for small payments totaling over $200 in last 2 weeks.”

Helpful Report

Posted 1 year ago

Hello. Thank you for your comment. Each user is billed according to the subscription plan they choose. And to avoid any further renewals, it's necessary to cancel the subscription beforehand. You can contact us at care@betterme.world. Our team will be able to check your profile and provide you with further information. Kind regards, team BetterMe

Posted 1 year ago

“I haven’t signed up for the program and your taking money from my account now I’ve got to cancel my Visa card and start all over again with my regular payments thanks very much”

Helpful Report

Posted 1 year ago

Hello! Thank you for your feedback. Please note that we do not have direct access to your personal details as well as billing details. Only users can submit their purchases. To understand what happened, we kindly ask you to reach out to our team directly at care@betterme.world. We are available for your assistance daily. Kind regards, team BetterMe

Posted 1 year ago

“I did not authorize the charge of 42.84 to my account on 9/28/2023. Refund me immediately or I will file a complaint with Consumer Complaint Dept and the Better Business Bureau.”

Helpful Report

Posted 1 year ago

Hello! Thank you for sharing. We would like to clarify that we cannot deduct money without your direct approval. We kindly ask you to reach us at care@betterme.world. This way, we will be able to check your profile to understand what this payment is for. Kind regards, team BetterMe

Posted 1 year ago

“I'm so disappointed that I subscribed to this site! Anyway, total scam. Paid the first months reduced fee and received nothing at all. I sent over 20 emails and received 1 back which was to fob me off. I have since reported them as Fraud with my bank and have put a block on them. However, because they are "crafty" in the words of my Bank, they slightly change their name each month when they take their subscription, so you have to go through the whole clawback process. So far they've used BetterMe App - Pil and lately BetterMe Keto App Nicosia CY. They've just taken £37.19 without authorisation. I've been refunded from my bank, but it's been a nightmare. You cannot unsubscribe because you don't (in my case) receive the app, and because it's a subscription, the bank cannot do anything other than to put a block on the company name which in itself is difficult as they change it. Total scam app located in Russia apparently! Anyway, stay well clear from this and others of a similar style of advertising under different names. Everytime I see an ad I check it out and if it's BetterMe I leave negative comments to warn people so they don't lose money too.!”

Helpful Report

Posted 1 year ago

Hello! Thank you for sharing the details of the situation. As we can see our team replied to your request with all the clarification, fixes, and solutions. Please let us know if there is anything we can help you with. Kind regards, team BetterMe

Posted 1 year ago

“I have canceled my subscription and continue to be charged 29.99 monthly!! Do not give them any credit card information!! They also slip in these little add on’s!!”

Helpful Report

Posted 1 year ago

Hello. Thank you for reporting this situation to us. If your subscription was canceled successfully, it should not be renewed. To better understand what happened, we would be grateful for your direct reply at care@betterme.world. This way, we will find your account, analyze the details and provide further clarification as well as a resolution. Kind regards, team BetterMe

Posted 1 year ago

“I signed up for their trial. I never received a log in and they keep charging my credit card to date. I rmailed them three days and I have yet to get a response. Worst customer service ever. Scamming. Now I have to cancel my credit card.”

Helpful Report

Posted 1 year ago

Hello! Thank you for sharing. We would like to clarify that we cannot deduct money without your direct approval. We apologize for the delayed reply. As we can see, our BetterMe team successfully solved your issue. Please let us know if there is anything we can help you with. Kind regards, team BetterMe

Posted 1 year ago

“Do not sign up for this app or give them your credit card details. They make it impossible for you to cancel the trial subscription. There is nowhere in the app where you can go in and remove your credit card details. I emailed the company about 30 times and reached out numerous times on social media and keep getting the same automated messages. They have kept charging my card after I clearly told them to cancel my subscription about 20 times. I have had to dispute the transaction with my bank and cancel my credit card, it’s been an absolute nightmare. I will report this company to consumer affairs, I don’t understand how they can keep operating like this. There are so many bad reviews on them everywhere.”

Helpful Report

Posted 1 year ago

Hello! Thank you for your feedback! We regret to hear about your experience with us. You can easily cancel your subscription directly in the app (More → Manage Subscription). We apologize if your email remained without a reply. You can contact us at care@betterme.world. Our team will be able to check your profile and provide you with further information. Kind regards, team BetterMe

Posted 1 year ago

“Absolutely terrible customer services! Never again. Still waiting for my refund!!!!”

Helpful Report

Posted 1 year ago

Hello! We’re sorry to hear of your less than satisfactory experience. As we can see, our BetterMe team successfully solved your issue. Please let us know if there is anything we can help you with. Kind regards, team BetterMe

Posted 1 year ago

“I paid $24.99 through link on fb which took me to app which asked a heap of questions then got to stage where they ask for more money. I literally have paid for something I can’t access.”

Helpful Report

Posted 1 year ago

Hello! Thank you for your feedback. In order for us to find your profile and check your account, we would ask you to reach us at care@betterme.world directly. This way, we will be able to review all the details and provide you with further advice on how to access your plan and where to start. We look forward to your reply. Kind regards, team BetterMe

Posted 1 year ago

“Dont trust payment plan, Bad review from everyone saying, app charge $100 for subscription after few months. “This app is Scam”.”

Helpful Report

Posted 1 year ago

Hello! Thank you for your feedback. Firstly, we want to clarify that BetterMe is not involved in any scamming tactics. We are a reputable company known all over the world. We do not have direct access to your personal details as well as billing details. Only users can submit their purchases. To understand what happened, we kindly ask you to reach out to our team directly at care@betterme.world. Kind regards, team BetterMe

Posted 1 year ago

“ABSOLUTELY RIP OFF DO NOT FALL FOR IT”

Helpful Report

Posted 1 year ago

Hello! Thanks for reaching out. When we receive such feedback, it's helpful to learn more details about what stands behind it. Would you be so kind as to send more details to care@betterme.world? Our team is determined to focus on a solution and improvements. Kind Regards, Team BetterMe

Posted 1 year ago

“I just cannot believe this is so hard to c as no Ed l membership, especially when I was supposed to have a free trial period, which is not the case. I would. Not advise anyone to subscribe unless under a direct debit where you have the control and this business does not give you that option. Common sense says avoid or accept you will be charged forever without changing banking details and even then they probably have some way of charging you. Disgusting way to operate a business and under distance selling laws am amazed this has not been challenged.”

Helpful Report

Posted 1 year ago

Hello! Thank you for this comment. To avoid any confusion, we share details about automatic renewal before the first payment. This information is also included in the purchase confirmation letter. It helps users cancel the subscription before the renewal if it's needed. There is an option to cancel a subscription directly in the app (More → Manage Subscription). Please, reach us at care@betterme.world, and we will gladly assist you further. Kind Regards, BetterMe

Posted 1 year ago

“No support when emailed or sent on app review. They don't even try to respond. I emailed them and sent an app review about the billing issue and they sent a generic bot response weeks later.....still no update or follow up fr them. Don't recommend this app. Don't pay for it either, I think it's more of a hassle than it is helpful. I'm going to put a review of this on every review site I can find.”

Helpful Report

Posted 1 year ago

Hello! We apologize for the delayed reply. As we can see, our BetterMe team successfully solved your issue. Please let us know if there is anything we can help you with. Kind regards, team BetterMe

Posted 1 year ago

“It’s a useless app. Be careful to install it, it has an auto renewal. They say free trial , but after installing they charge you immediately. I had deleted the app after couple of days, but they charge me again!!!And they don’t reply any emails of mine….”

Helpful Report

Posted 1 year ago

Hello! Thank you for your comment. Each user is billed according to the subscription plan they choose. And to avoid any further renewals, it's necessary to cancel the subscription beforehand. Any subscription is applied to your personal account, not the app itself. Thus, deleting the app does not result in a cancellation. It should be done via your account. Please, reach us at care@betterme.world, and we will do our best to help you. Kind regards, team BetterMe

Posted 1 year ago

“I was never able to create an account that I was able to log into. I never received any emails or info after about 1 week the page that I had logged into disappeared and I wS not able to get into the app. It said I did not have an account and wanted me to pay for another subscription. Then 3 months later I got hit with another charge for twice the amount. I am now out almost $100 with no service from them. They said they refused to refund the payment they just hit me with because .I did not cancel. I was not able to use itand was not able to find any records of my purchase after about 3 weeks.. I tried to log on after about 3 days the page disappeared. I keep putting of doing workouts that I should do. But when I decided to start doing something. The page went poof, gone. When I tried finding a link I could not. No more blogs from them. Then after several hours trying to find them. I gave up. Thought it was a one time charge and if I liked it I could do more. But they had my bank info saved and hit me with another charge. Then refused to refund the money.NOT honest .”

Helpful Report

Posted 1 year ago

Hello! Thank you for sharing. After the payment on a website, each user creates a BetterMe account with a password. Once the app is installed, one will need to just log into this account for the app to recognize your paid subscription. As we can see, our BetterMe team successfully solved your issue. Please let us know if there is anything we can help you with. Kind regards, team BetterMe

Posted 1 year ago

“App does not work, money taken without consent. No customer service, do not respond to emails. No refund. TOTAL SCAM”

Helpful Report

Posted 1 year ago

Hello! Thank you for your feedback. We do not have direct access to your personal details as well as billing details. Only users can submit their purchases. We apologize if your email remained without a reply. To understand what happened, we kindly ask you to reach out to our team directly at care@betterme.world. Kind regards, team BetterMe

Posted 1 year ago

“Not happy I've contacted them after my free trail and they have deducted from my account then they have deducted another amount by forcing me to pay without opting out of the webpage. This is extremely upsetting and they are not replying to my emails.”

Helpful Report

Posted 1 year ago

Hello! Thank you for your feedback. Please note that we cannot bill you until you confirm the order from your side. The final price is visible on the checkout page, as well as any other details about your subscription package. Please reach us at care@betterme.world for further assistance. Kind regards, team BetterMe

Posted 1 year ago

BetterMe is rated 4.5 based on 1,351 reviews