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BetterMe Reviews

4.4 Rating 1,266 Reviews
86 %
of reviewers recommend BetterMe
4.4
Based on 1,266 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Next Day
On-time Delivery
98%
Accurate And Undamaged Orders
Greater than 57%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4 out of 5
Returns & Refunds
Refunds Process
Difficult
Read BetterMe Reviews

About BetterMe:

Since 2017, we have been on a mission to create a healthier world for everyone, regardless of age, sex, physical ability, or background. Our goal is to make healthy lifestyle accessible to everyone so they can achieve long-term health benefits. Recognizing the lack of Diversity, Equity, and Inclusion in the market, we strive to eliminate barriers to well-being and self-esteem.

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Email:

care@betterme.world

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BetterMe 1 star review on 19th January 2024
Becky
BetterMe 1 star review on 19th January 2024
Becky
BetterMe 1 star review on 6th November 2023
Bomba
BetterMe 5 star review on 20th October 2023
Mr Bear
BetterMe 5 star review on 18th October 2023
Anonymous
BetterMe 1 star review on 29th June 2023
Corine
BetterMe 1 star review on 29th June 2023
Corine
3
Anonymous
Anonymous  // 01/01/2019
The team was friendly and provided quick and uncomplicated help with an issue that was caused by a mistake on my side.
Helpful Report
Posted 3 months ago
Hello! Thank you for your wonderful feedback! We're delighted to hear that our team was able to assist you quickly and in a friendly manner. We're here for you anytime you need support. Best regards, Team BetterMe
Posted 3 months ago
Je suis ravie que vous ayez accepté mon annulation et le remboursent à été rapide Je vous remercie sincèrement.. Cordialement Isabelle
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Posted 3 months ago
Bonjour! Nous vous remercions pour vos commentaires. Nous apprécions que vous fassiez connaître votre expérience avec BetterMe. Avec nos meilleures salutations, l'équipe BetterMe
Posted 3 months ago
I like the app. I didn't know it would be that expensive I'm on a fixed income and would one day hope to be able to afford the full plan. The BM app is very informative and is a great inspiration and motivator.
Helpful Report
Posted 3 months ago
Hello! Thank you for your thoughtful review. We're so glad to hear that you find the app informative and inspiring! Please be kindly informed that we offer different pricing plans, and they include different tools within the app. You can easily find those that are cheaper. Plus, sometimes discounted plans are offered. Our team is continually working to provide value while considering everyone's needs. Best, Team BetterMe
Posted 3 months ago
I didn’t receive a refund, but they did offer me more services to try to help resolve the matter.
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Posted 3 months ago
Hello! Thank you for your feedback! We're always here to provide additional support and services to help you on your journey. If you have any further questions or need assistance, feel free to reach out. Best regards, Team BetterMe
Posted 3 months ago
Sehr nett und immer gab helfe und Schnelle Antwort und obwohl dass ich bevor die Probezeit nicht beendet habe ( weil ich wegen Arbeit keine Zeit gehabt sonst war alles Ok) die Team waren sehr nett und haben die Betrag zurückgeschickt und mit vollliebe Ich danke Ihnen sehr ButterMe😍
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Posted 3 months ago
Hallo! Vielen Dank für Ihr Feedback. Es ist schön, so positive Worte zu hören und es ist immer eine Freude, unseren Benutzern zu helfen. Mit freundlichen Grüßen, Team BetterMe
Posted 3 months ago
The first time I signed up, I was paying $13 a month. I wasn’t using it so cancelled it. I came across an ad on FC and now only pay $19 a year through Apple subscriptions. I Love this program! It took me a while to get into it but when I finally got off my but and started doing the wall Pilates, I was hooked. I’ve lost over 20 pounds and my body is noticeably transformed. I haven’t dug II to the rest of the app but would highly recommend it.
Helpful Report
Posted 3 months ago
Hi Tammy! Thank you for your amazing review! We're thrilled to hear that you've found great value in our program and that Wall Pilates has you hooked! Losing over 20 pounds is a fantastic achievement, and we're so glad to be a part of your transformation journey. Feel free to explore the rest of the app whenever you're ready—there's so much more to discover! We appreciate your recommendation and support. Best wishes, Team BetterMe
Posted 3 months ago
Buen servicio, su respuesta fue rápida y me dieron soluciones a mi situación. Mil gracias.
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Posted 3 months ago
¡Hola! Gracias por tus amables palabras. Siempre es un placer ayudar a nuestros usuarios. ¡Juntos somos un equipo! Saludos cordiales, Equipo BetterMe
Posted 3 months ago
Didn’t fit me the way I wanted to, refunded me and told me I can keep the products anyways. Had a pleasant experience
Helpful Report
Posted 3 months ago
Hello Anastasia! Thank you for your kind words and for sharing your experience with us! We're glad to hear that you had a pleasant interaction with our team regarding your situation. Your satisfaction is important to us, and we appreciate your understanding. If you ever decide to give us another shot in the future, we’ll be here to support you! Warm regards, Team BetterMe
Posted 3 months ago
EFFICACE ET FIABLE. A recommander.
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Posted 3 months ago
Bonjour Léna! Merci pour votre retour et merci d'avoir choisi BetterMe. Cordialement, L'équipe BetterMe
Posted 3 months ago
My Pilates instructor has noticed a change in my body.better me This is the fifth day since Better Me started.I am amazed myself.I believe that if I take it seriously, I will definitely change.The personal support system is also perfect, and it's all staff who are kind to us.
Helpful Report
Posted 3 months ago
Hello there! We’re absolutely thrilled to hear about the amazing changes you’ve noticed in your body after just five days with BetterMe! Your commitment to taking this journey seriously is truly inspiring. We're glad to know that our personal support system and kind staff have made a positive impact on your experience. Keep up the fantastic work, and remember, we're here cheering you on every step of the way! Best wishes, Team BetterMe
Posted 3 months ago
Great! Would recommend.
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Posted 3 months ago
Hello Paul! Thank you for your feedback, and thank you for choosing BetterMe. Kind regards, Team BetterMe
Posted 3 months ago
I couldn't be more happier with BetterMe. They offer a super affordable plan with so many benefits!! It's versatile to your ability and offers more than just pilates, such as meal planning with recipes included!!!, meal tracking, yoga, stretching, work out dancing, boxing and much more! That is the part I love the most about BetterMe, you can choose from over 50 different training types that have multiple videos in each category that you can access any time while in your plan. I emailed the customer service team to help me change my daily workout. Not only did they respond efficiently, they changed it for me on their end so I didn't need to! Definitely give this app a go. I promise you will not be disappointed! ❤️
Helpful Report
Posted 3 months ago
Hello Sophie! We’re thrilled to hear how much you love BetterMe and all the diverse features we offer! It's fantastic that you found our workouts and meal planning options helpful. We're always here to provide support, and we’re glad our customer service team was able to assist you quickly. Thank you for recommending us, and we can't wait to continue being part of your wellness journey! Best wishes, Team BetterMe
Posted 3 months ago
Very helpful costomer service.
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Posted 3 months ago
Hello! It is delightful to hear such positive words and it’s always a pleasure to serve our users. Many thanks! Kind Regards, Team BetterMe
Posted 3 months ago
I’m liking the workouts so far. More importantly, when an issue came to light with my account, it was quickly dealt with to my satisfaction which gives me the confidence to continue with my subscription.
Helpful Report
Posted 3 months ago
Hello! Thank you for sharing your experience with BetterMe. We're thrilled that you're enjoying the workouts and that our team was able to address your account issue promptly. Your confidence in us means a lot, and we’re here to support you on your fitness journey. Best, Team BetterMe
Posted 3 months ago
Very nice to work with. Easy reachable.
Helpful Report
Posted 3 months ago
Hello! Thank you for your kind words! We're so glad to hear that you find our team easy to reach and nice to work with. Your satisfaction is our priority! Best regards, Team BetterMe
Posted 3 months ago
Quick respond and nice agents, who resolved my issue.
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Posted 3 months ago
Hello! Thank you for your feedback. We appreciate you spreading the good word about your experience with BetterMe. Kind Regards, Team BetterMe
Posted 3 months ago
I had to speak to a few people but someone finally was able to help me, I’m grateful to that person for her help.
Helpful Report
Posted 3 months ago
Hello! Thank you so much for your kind words and for sharing your experience with us. We’re glad to hear that our team was able to assist you effectively. Best regards, Team BetterMe
Posted 3 months ago
月額料金が高い上に、自動更新になるのが、好きじゃない。 解約手続きに手間取ったが、問い合わせをしたら、丁寧に対応してくれた。
Helpful Report
Posted 3 months ago
こんにちは。 コメントありがとうございます。 各ユーザーが選択したサブスクリプションプランに従って課金されることをご了承ください。また、それ以上の更新を避けるためには、事前にサブスクリプションをキャンセルする必要があります。 お客様のご要望がチームによって解決されたことを嬉しく思います。 よろしくお願いいたします。
Posted 3 months ago
I had to speak with a few different agents but someone finally understood my situation and took care of it 100%. I’m giving you all 5 stars, because you all helped me more than you know. I can’t thank everyone at betterhelp customer service for understanding my situation I’m in and offering full compassion and grace. Thank you all so much!
Helpful Report
Posted 3 months ago
Hello Alexandra! Thank you so much for your kind words and for taking the time to share your experience! We're delighted to hear that our team was able to assist you with compassion and understanding. We're always here to help, so don't hesitate to reach out if you need anything further. Warm regards, Team BetterMe
Posted 3 months ago
Super service client, réactif et a l’écoute
Helpful Report
Posted 3 months ago
Bonjour Angèle! C'est un plaisir d'entendre des mots aussi positifs et c'est toujours un plaisir de servir nos utilisateurs. Merci beaucoup ! Cordialement, L'équipe BetterMe
Posted 3 months ago
BetterMe is rated 4.4 based on 1,266 reviews