BetterMe Reviews

Name: BetterMe
Address: Themistokli Dervi 39, 1st floor, Office 104, Nicosia, Nicosia District (Lefko?a)
Rating: 4.44

4.4 Rating 1,298 Reviews

86 %

of reviewers recommend BetterMe

Company Reviews

Metrics

Info

4.4

Based on 1,298 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 57%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult

About BetterMe:

Since 2017, we have been on a mission to create a healthier world for everyone, regardless of age, sex, physical ability, or background. Our goal is to make healthy lifestyle accessible to everyone so they can achieve long-term health benefits. Recognizing the lack of Diversity, Equity, and Inclusion in the market, we strive to eliminate barriers to well-being and self-esteem.

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Email:

care@betterme.world

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BetterMe 1 star review on 19th January 2024

Becky

BetterMe 1 star review on 6th November 2023

Bomba

"BetterMe: An All-in-One Fitness and Wellness Companion\r\n\r\nI stumbled upon the BetterMe app while on a quest to revamp my fitness and overall health, and I can honestly say that it has been a game-changer. BetterMe has become my trusted fitness and wellness companion, and I can't speak highly enough about its incredible features.\r\n\r\nFrom the moment I downloaded the app, I was impressed by its intuitive design and user-friendly interface. It's incredibly easy to navigate, and it caters to individuals of all fitness levels, whether you're a beginner or a seasoned athlete. The variety of workouts, meal plans, and wellness content is truly remarkable, offering something for everyone.\r\n\r\nOne of the standout features of BetterMe is its personalized approach. The app conducts a thorough assessment of your fitness goals, current health status, and dietary preferences, and then tailors a comprehensive plan to help you reach your objectives. The accuracy of this personalization is uncanny, and it makes every workout and meal plan feel like it's designed just for you.\r\n\r\nThe video workouts are top-notch, with clear instructions and expert demonstrations. Whether you prefer strength training, cardio, yoga, or anything in between, BetterMe has you covered. The app keeps track of your progress, making it easy to monitor your improvements and stay motivated.\r\n\r\nThe meal plans and recipes are another fantastic feature. The recipes are not only healthy but also incredibly delicious, and the integrated grocery list feature simplifies the entire meal preparation process. Through BetterMe, I've learned about portion control, balanced nutrition, and the importance of a well-rounded diet.\r\n\r\nBetterMe also provides daily reminders and motivation, which is instrumental in helping me maintain consistency. The sense of community within the BetterMe user base is inspiring, and the ability to connect with like-minded individuals who share similar goals is an invaluable support system.\r\n\r\nIn conclusion, BetterMe is an indispensable tool for anyone seeking to improve their fitness and overall well-being. Since integrating it into my daily routine, I've seen remarkable results, from weight loss to increased energy and a greater sense of well-being. I wholeheartedly recommend BetterMe to anyone looking to make positive lifestyle changes. It's a comprehensive, easy-to-use app that can help you achieve your health and fitness goals effectively."

BetterMe 5 star review on 20th October 2023

Mr Bear

BetterMe 5 star review on 18th October 2023

Anonymous

BetterMe 1 star review on 29th June 2023

Corine

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sorunumu çözdükleri için çok teşekkür ederim”

Helpful Report

Posted 1 week ago

Merhaba! Geri bildiriminiz için teşekkür ederiz ve BetterMe'yi seçtiğiniz için teşekkür ederiz. Saygılarımızla, BetterMe Ekibi

Posted 1 week ago

“Me cobraron sin a ver yo avisado que iba a continuar , no debían cobrarme y debían devolverme todo”

Helpful Report

Posted 1 week ago

Hola Marina, Lamentamos mucho saber de tu experiencia. Para evitar confusiones, compartimos detalles sobre la renovación automática antes del primer pago. Esta información también se incluye en la carta de confirmación de compra. Ayuda a los usuarios a cancelar la suscripción antes de la renovación si es necesario. Como podemos ver, nuestro equipo BetterMe resolvió tu problema con éxito. Avísanos si hay algo en lo que podamos ayudarte. Atentamente, el equipo BetterMe

Posted 1 week ago

“This company continues to charge your card after you ask for a cancellation. They DO NOT SIGN UP! I asked to cancel and they continue to charge me! I’ve asked multiple times for them to cancel my subscription. They email me and say it’s cancelled but it’s not. Now it will cost me to stop payment from their company. NOT TRUST WORTHY! email you and tell you that they cancelled it but in reality they don’t. They charged me on a Dec. 12,2024 and in January 9,2025 after asking to cancel in November!I should have never signed up through FB for this. I don’t usually post reviews but this company is a fraud. I hope you don’t get taken like I did! Peggy Kinney”

Helpful Report

Posted 2 months ago

Hello Peggy, Thank you for your feedback. We are truly sorry to hear about your experience with us. This is not how we want our users to feel. As we can see, our BetterMe team successfully solved your issue. Please check your inbox and let us know if there is anything we can help you with. Kind regards, Team BetterMe

Posted 1 month ago

“I am having much trouble with their website. I want to cancel and the way they tell you do it is not working. There are many negative reviews. DON’T subscribe. You will be very sorry.”

Helpful Report

Posted 2 months ago

Hello! We appreciate your feedback and are truly sorry to hear about the difficulties you’ve encountered with our website. Our team has already reached you via email. Please check your inbox. Kind regards, team BetterMe

Posted 1 month ago

“Betterme is a scam I signed up for a 1 month only subscription only to be hit with a renewal with no warning at almost double the first month fee. Do not subscribe! The options the provide to unsubscribe also don't work as I didn't do it via a phone app so couldn't unsubscribe! Beware”

Helpful Report

Posted 3 months ago

Hello Carmen. Thank you for this comment. To avoid any confusion, we share details about automatic renewal before the first payment. This information is also included in the purchase confirmation letter. It helps users cancel the subscription before the renewal if it's needed. As we can see, our BetterMe team successfully solved your issue. Please let us know if there is anything we can help you with. Kind regards, team BetterMe

Posted 3 months ago

“Still the worst most confusing not operating too small useless device ever”

Helpful Report

Posted 3 months ago

Hello! Thanks for reaching out. When we receive such feedback, it's helpful to learn more details about what stands behind it. Would you be so kind as to send more details to trust@betterme.world? Our team is determined to focus on a solution and improvements. Kind Regards, Team BetterMe

Posted 3 months ago

“WARNING!! Do not subscribe to this platform! I purchased a $12 subscription and during purchase there was a website malfunction and they added a $40 coaching option to my credit card. After contacting them they indicated they will not refund me as their terms and conditions indicate that I selected the option despite it being their website malfunction. They do not take accountability, have bad customer service and scam you out of money! Heed this warning!!”

Helpful Report

Posted 4 months ago

Hello! Thank you for your feedback. We would like to clarify that we do not have direct access to your personal details as well as billing details. Only users can submit their purchases. As we can see, our BetterMe team successfully solved your issue. Please let us know if there is anything we can help you with. Kind regards, team BetterMe

Posted 3 months ago

“WARNING!! Do not subscribe to this platform!! If I could give -1 starts I would. Upon a $12 subscription for 12 weeks just to try their platform this company charged me for their coaching option without approval. During purchase there was a website malfunction and the coaching option was added. I realized this on my credit card statement. I immediately send them an email to which they responded that I should simply cancel in their app so they can provide the refund. I did see a refund just to realize days later they charged me the coaching option again where they sent me an email to indicate they will not refund me my money according to their terms and conditions that state I selected the option. This company is blaming me for their faulty website. They scam you out of money and unlawfully charge your credit card! Heed this warning!!”

Helpful Report

Posted 4 months ago

Hello! Thank you for your feedback. Please be aware that we are unable to process your payment until you confirm the order on your end. The final price, along with all details regarding your subscription package, can be found on the checkout page. As we can see our BetterMe team has successfully addressed your issue. If you need any further assistance, please don't hesitate to reach out. Kind regards, team BetterMe

Posted 3 months ago

“Terrible customer Service.”

Helpful Report

Posted 4 months ago

Hello! Thank you for your feedback. We regret to hear about your experience with us. As we can see, our BetterMe team has provided you with a solution. Please check your inbox and let us know if there is anything we can help you with. Kind regards, team BetterMe

Posted 4 months ago

“The absolute worst customer service ever. I couldn’t see my account in their website because apparently I hadn’t registered properly but of course $60 a month had no problem being deducted from my credit card. No phone number to contact directly, have to wait days to hear back then no help in the end. I really DON’T recommend. I do recommend Noom, better in every way.”

Helpful Report

Posted 5 months ago

Hello Allyson! Thank you for your feedback. Please be informed that an automatic subscription is a default option. That is why each user has an opportunity to cancel the subscription beforehand. There is an option to cancel a subscription directly in the app (More → My Profile → Manage Subscription). As we can see, our BetterMe team successfully solved your issue. Please let us know if there is anything we can help you with. Kind regards, team BetterMe

Posted 4 months ago

“I wouldnt even give it 1 star. Absolute garbage. Waited for 3 weeks for the item that arrived defective. Nobody responded to the email and I couldnt return it. The quality was garbage. Sizing was off. Do not waste your money, I’ve seen better quality on Shein.”

Helpful Report

Posted 5 months ago

Hello Rumiyya! Thank you for your feedback. We are truly sorry to hear about the issues you faced with your order. It’s important to us that our customers receive quality products and support. As we can see, our BetterMe team successfully solved your issue. Please let us know if there is anything we can help you with. Kind regards, team BetterMe

Posted 4 months ago

“I never believed it was possible to recover lost cryptocurrency until a few days ago. I lost €681,080 to an online bitcoin investment broker, I was so sad because I invested a lot .. And then my step mom introduced me to this recovery team that helped me recover the full amount and my profits. I was shocked and didn't even know it was possible. You can reach them via Email: robertslee 6 1 8 @ gmail . com What-app: +1. .8565497469”

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Posted 6 months ago

“This company is an absolute disgrace with their shady subscription scams. They hit me with a 79.99 EUR charge through some sneaky, underhanded scheme. I canceled my subscription ages ago, and it wasn’t even showing up on my phone anymore. But surprise, surprise—they’ve got a hidden one on the web! Now, I can’t even get a refund, and I haven’t used their service in forever. It’s outright robbery. Their so-called ‘customer support’ is a joke—they just keep trying to sell me more packages! How on earth is this even allowed??”

Helpful Report

Posted 7 months ago

Hello, Valeria. Thank you for reporting this situation to us. If your subscription was canceled successfully, it should not be renewed. As we can see, our BetterMe team successfully solved your issue. Please check your inbox. Kind regards, team BetterMe

Posted 6 months ago

“I purchased a 28-day trial offer on the 18th of August 2023 for the sum if £19.23. I didn't use the app preferring to go to Reformer Pilates Classes. However, before I knew it SEVEN DAYS into the trial I was charged £99.99 via PayPay in a dubious transaction that I did not agree with. They are saying I purchased Coaching when I didn't. I emailed immediately to cancel my subscription and requested a full refund telling them I did not use the app. They said they would cancel and tried to get me to accept an offer. I refused saying I did not use their service and expected a refund. Doing my self-assessment tax I found they were dishonest and kept the money. SHOCKING BEHAVIOUR AND A DISHONEST COMPANY. Although past the 180-day insurance policy, PayPal, even reached out to BetterMe to request a refund for me. PayPal directed me to ACTION FRAUD UK to file a complaint. I have complained to Company House in Cyprus as the CEO STAMTIS SKIANIS has his BetterMe business registered there. SCAMMERS”

Helpful Report

Posted 7 months ago

“Bank marked charge as fraudulent and restricted use of the credit card. Given the Better Me reviews describing abuse of automatic billing to over charge and difficulties cancelling subscriptions, I am grateful”

Helpful Report

Posted 7 months ago

Hello! Thank you for your feedback. Please kindly be informed that the information about automatic renewal for each plan is displayed before the very first payment. That is why each user has an opportunity to cancel the subscription beforehand. Please, reach us at care@betterme.world, and we will gladly assist you further. Kind Regards, BetterMe

Posted 7 months ago

“I had subscribed to the advertised low price plan for around 12$ and then after it expires they never mentioned that it is gonna renew by itself charging around 65$ which is not fair. I did not want to continue after my first trial and they automatically renews it charged me that amount of money and when I sent an email they came up with the money back guarantee. Really really bad service. Never ever had this much frustration and disgusting experience with any company. If the company sees this review please come up with a fair solution because no one helping on the email.”

Helpful Report

Posted 7 months ago

Hello! We appreciate that you are sharing your concerns. Before confirming your first purchase, each user manually chooses one of the offered plans. All of them are based on a subscription. This info is indicated on the same page where you choose a plan. After you confirm your payment, you receive a purchase confirmation letter with the very same details. If you do not agree to be billed for the full price, you can easily cancel the subscription before it renews. It can easily be done either from the app or by contacting our support team beforehand. As we can see, our BetterMe team already reached you via email. Please check your inbox and it would be great if you could send us a message for further assistance. Best regards, BetterMe Team

Posted 7 months ago

“BEWARE of this unethical company. Maybe it is a franchise I don't know, registered in Cyprus by STAMATIS SKIANIS. I purchased a 28-day trial in August and the following monthly roll-on would cost £30.99. SEVEN DAYS from the initial start day BetterMe deducted £99.99 via Paypal. I emailed to cancel my subscription and requested a refund of £99.99 immediately. BetterMe replied but I never got my refund. Unfortunately, I had an accident and only found this out past the Paypal insurance policy. Paypal emailed him regardless to request a refund as they can see this was unwarranted. He has refused. He is a THEIF.”

Helpful Report

Posted 7 months ago

“DO NOT BUY this app. You will be making a donation. The 28-day challenges highlighted in all of their advertising are not included. It is a bait-and-switch app. I was on this app for less than 10 minutes but quickly realized the 28-day Challenges are NOT included and did not get the requested refund. Do not bother writing an email because you waste time and effort. They do not reply. I got an email asking if I was satisfied with my reply when I DID NOT GET A REPLY. I never write negative reviews, so taking the time to write this says a lot. IT IS A SCAM. I am spreading the word so no one else gets scammed!!”

Helpful Report

Posted 7 months ago

Hello there. Thank you for leaving your comment. Please be kindly informed that we offer different pricing plans, and they include different tools within the app. We are always glad to assist our customers with any arising questions or difficulties. Our team has already reached you via email. Please check your inbox. Kind regards, team BetterMe

Posted 7 months ago

“I purchased a trial offer for £20 thinking it was for a month's trial. I used the app once but SEVEN days later they took £99.99 via PAYPAL. I emailed immediately for a refund which they ignored. I tried to get through but to no avail. Other life events, I broke my hand and forgot everything, until filing my accounts. I emailed Paypal with evidence that BetterMe ignored my refund request. They still emailed the company although it was over the time limit asking them to refund me the money, However, the SCAMMERS refused saying it was over the 180 days from PayPal policy. Update: PayPal has advised me to report them to Action Fraud. UNETHICAL COMPANY beware!”

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Posted 7 months ago

“Absolutely dreadful company to deal with. Their advertising is misleading and is designed to get you to sign up to a subscription. Then they start taking money out of your account regardless of your use. I tried saying i hadn’t signed up for this and that i hadnt even used the app due to sickness but they couldn’t care less. All they wanted wanted was to keep well over $200 just because they didnt care. No personal approach at all and rude to deal with, no empathy just money grabbing and misleading. All they wanted to do is keep quoting the T&C’s yet their advertising makes you think otherwise. Stay away from this con-artist company.”

Helpful Report

Posted 8 months ago

Hi there. Thank you for taking the time to share your concerns. Please kindly note that each user is billed according to the subscription plan they choose. And to avoid any further renewals, it's necessary to cancel the subscription beforehand. The automatic renewal is a default option since all our plans are based on a subscription. To make sure, you can visit the same page where you initially applied for a trial period and check the confirmation letter that was sent to you after the first payment. As we can see, our BetterMe team successfully solved your issue. Please let us know if there is anything we can help you with. Kind regards, team BetterMe

Posted 7 months ago

BetterMe is rated 4.4 based on 1,298 reviews