Betway Reviews

Name: Betway
Rating: 1.65

1.7 Rating 506 Reviews

15 %

of reviewers recommend Betway

Company Reviews

Questions

Metrics

1.7

Based on 506 reviews

Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week

Visit Website

Phone:

0808 238 0056

Email:

support@betway.com

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Jack Johnston

Anonymous

Betway 1 star review on 30th January 2025

John Lancaster

Betway 1 star review on 19th November 2024

Frosst905. Andre Betton

Betway 3 star review on 1st October 2024

Shane

Heidi

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Will not accept proof of address and are witholding winnings. Fraudalent company.”

Helpful Report

Posted 5 years ago

“Hi. I owned a Betway account for a couple of years had all the necessary verification done. Overall I would have lost thousands in them couple of years but sure that's the gamble..on 31st July there I withdrew the small sum of £100 and to this day I still await it. They asked for 3 months of wageslips asked me where I worked how I funded my gambling do i receive bonuses and 3 months of bank statements.i sent it all in but they refused screenshots of my bank statements! Said they wanted pdf which I couldn't quite do. I was actually disgusted having to send in these personal bank statements as I used the same account with them from when i joined. My question is what right do they have to hold my £100? Why them? Even if I refused all the requests(which I didn't) why should they steal my money? People I am telling you all avoid these absolute gangsters at all costs. They sponsor football and horse racing for millions yet steal my money??? How is this allowed to happen? Please please do not open an account with them as their staff are also as ignorant as you will ever see...BETWAY are THIEVES. I swear to you all.”

Helpful Report

Posted 5 years ago

“Very odd company. They suck you in with their promotions and when you use them, they randomly ban you from using them with no explanation. I rarely even win so I’m not sure why I’d be restricted. I only use betway because of the sometimes good promotions, but it’s a load of rubbish without them. Will head back to Betfair I think.”

Helpful Report

Posted 5 years ago

“Refunds have all of a sudden gone missing 560 pound what a joke”

Helpful Report

Posted 5 years ago

“Well i was in good relationships with betway since today i lost sport bet because i placed under 6.5 goals and fuulltime score was 3:3 būt in overtime game ended 3:4 today i placed that one team will score at least 2.5 goals they scored 3 goal in over time. Bet lost because it was scored in over time. This dont make any sense so i told that to support they just answered that i need to read rules, when there was just 2 overs over and under and team scored 3 goals būt it counts as under 2.5 thats sick.”

Helpful Report

Posted 5 years ago

“ine been on this site now for 4 weeks never took any money out ive played on a few sites and got to say its the worse one ive played they had extra chilly asa new game lost 400 on 10 pound bonus spins and out of the 400 plus on this game I got 24 spins twice and the times wins most went to 17 ive had 28x 30x on other sites very very poor site keep away”

Helpful Report

Posted 5 years ago

“Felt I had to let fellow gamblers know this. I like to play the slots. Won big on Wishmaster and the game just froze. funds never went into my account which was well into four figures. Funnily enough this game for some bizzare reason this game has now froze. the only one btw. Thats 2 weeks now tried different browsers phone tablet etc. NOTE THIS.... you cannott get in touch with this company by phone. Every number is dead. I leave this post to go and delete my account. Betfair and Skybet all day long folks.”

Helpful Report

Posted 5 years ago

“Quite possibly the worst betting site I have ever used, I am astonished at how they have taken 12 days to process my withdrawal, and am really upset the way that I have been treated and promised different things from their live chat team when I have had to go on live chat over 20 times chasing them around the past week. At this point in time I will complain to trading standards as this is barbaric behaviour”

Helpful Report

Posted 5 years ago

“Take your money but when you win suspend your account and don’t pay out your winnings rouge site stay away”

Helpful Report

Posted 5 years ago

“Take away all bonus DO NOT BET WITH THESE COWBOYS ITS A ONE WAY TICKET TO THE GUTTER”

Helpful Report

Posted 5 years ago

“I had an email saying I was no longer eligible for bonuses/promotions etc. When I asked why all I was told was that there had been a senior management review. No reason given.”

Helpful Report

Posted 5 years ago

“Open a account last Tuesday. Deposited £700. Played virtually, won around £17000. Finished up £9000 decided to withdrawal, then they ask for ID PROOF ETC which I provided on the same day contacted them each day and they would say waiting for feedback, today is Tuesday and now my account is temp suspended, called the number and it doesn’t even ring, what can I do??? This can’t be allowed. They take your money when u lose but when u win they don’t pay out.... how???”

Helpful Report

Posted 5 years ago

“Closed my account when I asked requested a withdrawl. Refuse to tell me why yet accepted my ID and proof of address to deposit. Should be investigated by the police.”

Helpful Report

Posted 5 years ago

“I wish I would have read those reviews before I decided to use Betway. I have opened an account and had a fun few hours while relaxing until the following day. I accessed my account and some time around 04:44 my account got totally wiped out. I am afraid they running some sort of scam. Please stay safe and dont use it. There must be another safer website/app but this is not one of them..”

Helpful Report

Posted 5 years ago

“I opened an account with betway two weeks ago.i made some withdrawal but they did not process the withdrawal when I contacted them several times on live chat and through emails they asked for id and adress proof I submitted all the documents but still didn’t receive my money after few days I was told to verify myself over phone I did that to but after few hours of the verification call they closed my account and took all my money I had 10400 inr in my account after that they said it’s a senior management decision which can’t be reversed I want to make an appeal to all the customers who have suffered through betway to please write a review on trustpilot.com as they do reply on the site and their reputation and true nature of the business would be exposed when all of you write I want to bring down the company because they have affected my whole family and god would never forgive these scammers”

Helpful Report

Posted 5 years ago

“Thought these guys were a good option, good promotions etc. Until I got blocked from using any of the promotions for using one promotion, once a week (#betyourway on the football) and then using the free bet to back my accumulators. Never any irregular bets, nothing even remotely suspect and blocked from using all promotions without any explanation what so ever - furthermore have then been ignored when asking for a data recall in direct violation of GDPR regulations. Overall laughably bad and petty.... Don't offer promotions if you are going to restrict peoples accounts when they use them.... Perhaps I wasn't pissing enough money up the wall for their business model metrics. I wouldn't bother - much better and more professional sites out there”

Helpful Report

Posted 5 years ago

“After winning an amount on betway i have been waiting for my payment for now 8 days which has left me with no money to live on, i cant afford petrol for my car as i was relying on my payment which i stupidly thought would only take 2-3 days. Ive tried to ring them only to be told the line is busy all day. This has happened before to me and ive waited weeks to be paid out. I think the company is a disgrace and i advise anyone to use any other betting company other than these. Every other betting company will pay you out within the week and not leave you high and dry with no money. Digusting service wish i never bothered putting a bet on in the first place.”

Helpful Report

Posted 5 years ago

“Late payment”

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Posted 5 years ago

“Avoid betway unless you want to wait weeks if not months for your withdrawals. Worst customer service I have experienced with an online bookie. To withdraw, betway need to phone you to verify. Sounds simple ? Try chasing daily for a call . The biggest companies in the world don’t take weeks to pay customers. Betway are a disgrace.”

Helpful Report

Posted 5 years ago

“they say they got RNG system for casino they got but i am telling you they lie and what you win is percentage of your money for example 100 you get 1.50 so where is fun of playing if you dont get an lucky number from RNG this casino is BS keep away”

Helpful Report

Posted 5 years ago

Betway is rated 1.7 based on 506 reviews