Betway Reviews

Name: Betway
Rating: 1.66

1.7 Rating 496 Reviews

16 %

of reviewers recommend Betway

Company Reviews

Questions

Metrics

1.7

Based on 496 reviews

Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week

Visit Website

Phone:

0808 238 0056

Email:

support@betway.com

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Betway 1 star review on 19th November 2024

Frosst905. Andre Betton

Betway 3 star review on 1st October 2024

Anonymous

Anonymous // 01/01/2019

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“Take your money but when you win suspend your account and don’t pay out your winnings rouge site stay away”

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Posted 5 years ago

“Take away all bonus DO NOT BET WITH THESE COWBOYS ITS A ONE WAY TICKET TO THE GUTTER”

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Posted 5 years ago

“I had an email saying I was no longer eligible for bonuses/promotions etc. When I asked why all I was told was that there had been a senior management review. No reason given.”

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Posted 5 years ago

“Open a account last Tuesday. Deposited £700. Played virtually, won around £17000. Finished up £9000 decided to withdrawal, then they ask for ID PROOF ETC which I provided on the same day contacted them each day and they would say waiting for feedback, today is Tuesday and now my account is temp suspended, called the number and it doesn’t even ring, what can I do??? This can’t be allowed. They take your money when u lose but when u win they don’t pay out.... how???”

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Posted 5 years ago

“Closed my account when I asked requested a withdrawl. Refuse to tell me why yet accepted my ID and proof of address to deposit. Should be investigated by the police.”

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Posted 5 years ago

“I wish I would have read those reviews before I decided to use Betway. I have opened an account and had a fun few hours while relaxing until the following day. I accessed my account and some time around 04:44 my account got totally wiped out. I am afraid they running some sort of scam. Please stay safe and dont use it. There must be another safer website/app but this is not one of them..”

Helpful Report

Posted 5 years ago

“I opened an account with betway two weeks ago.i made some withdrawal but they did not process the withdrawal when I contacted them several times on live chat and through emails they asked for id and adress proof I submitted all the documents but still didn’t receive my money after few days I was told to verify myself over phone I did that to but after few hours of the verification call they closed my account and took all my money I had 10400 inr in my account after that they said it’s a senior management decision which can’t be reversed I want to make an appeal to all the customers who have suffered through betway to please write a review on trustpilot.com as they do reply on the site and their reputation and true nature of the business would be exposed when all of you write I want to bring down the company because they have affected my whole family and god would never forgive these scammers”

Helpful Report

Posted 5 years ago

“Thought these guys were a good option, good promotions etc. Until I got blocked from using any of the promotions for using one promotion, once a week (#betyourway on the football) and then using the free bet to back my accumulators. Never any irregular bets, nothing even remotely suspect and blocked from using all promotions without any explanation what so ever - furthermore have then been ignored when asking for a data recall in direct violation of GDPR regulations. Overall laughably bad and petty.... Don't offer promotions if you are going to restrict peoples accounts when they use them.... Perhaps I wasn't pissing enough money up the wall for their business model metrics. I wouldn't bother - much better and more professional sites out there”

Helpful Report

Posted 5 years ago

“After winning an amount on betway i have been waiting for my payment for now 8 days which has left me with no money to live on, i cant afford petrol for my car as i was relying on my payment which i stupidly thought would only take 2-3 days. Ive tried to ring them only to be told the line is busy all day. This has happened before to me and ive waited weeks to be paid out. I think the company is a disgrace and i advise anyone to use any other betting company other than these. Every other betting company will pay you out within the week and not leave you high and dry with no money. Digusting service wish i never bothered putting a bet on in the first place.”

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Posted 5 years ago

“Late payment”

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Posted 5 years ago

“Avoid betway unless you want to wait weeks if not months for your withdrawals. Worst customer service I have experienced with an online bookie. To withdraw, betway need to phone you to verify. Sounds simple ? Try chasing daily for a call . The biggest companies in the world don’t take weeks to pay customers. Betway are a disgrace.”

Helpful Report

Posted 5 years ago

“they say they got RNG system for casino they got but i am telling you they lie and what you win is percentage of your money for example 100 you get 1.50 so where is fun of playing if you dont get an lucky number from RNG this casino is BS keep away”

Helpful Report

Posted 5 years ago

“I created some accounts on a Betway couple weeks back and put around $20k. I did not get a chance to play as I got busy. Betway team then put all my and my wife's accounts on hold. I received a call after a couple of days and asked the reason why I opened multiple accounts and who uses them, how many devices do you use to open each accounts and all. I then requested them to close all accounts and reverse the payment. I was told to submit two credit card's statement to help with verifying account. I asked that agent, I have used three credit cards to put the funds in, but they insisted me to provide two credit card's statement only. After that, I waited for a week, and nothing happened. No any action was taken at all by Betway team. I then contacted their live chat agent and requested the same thing again. I received a call again on the same day and asked the same questions again. I replied all politely and request them again to close all my accounts and reverse the payment. This time I was asked to submit 6 credit card’s statement, including ones which were rejected by betway to use on their website. However, I submitted all of them without hesitation on 23rd April. Still, there are no actions being taken at all from Betway customer support/ operations department. I end up contacting their live chat agents 5th time and repeating myself like an idiot. Now they are saying their operations team is trying to get hold of me, but they are not able to reach me on the same contact number, Quite weird☹!. I am still using the same phone number, receive hundreds of calls every day but, don’t know why the operations team is not getting hold of me. I am now struggling to get my funds paid back to my account, but Betway support team is not listening to my request at all. It is so annoying and very much disappointed by their poor customer services. I would never open an account on betway in my life. I would also request you guys to stay away from Betway. They do not respond to your emails or your queries.”

Helpful Report

Posted 5 years ago

“Draw your own conclusions as to why betway take several months to pay customers. Having finally been paid, I can now say with full conviction that this company is the worse I have encountered for customer service. Their phone verification entailed me holding on via live chat and demanding someone calls me as part of their process in paying customers. Eventually when I was asleep, someone rang after midnight and asked me to confirm my last bet, the date I first deposited, why I wasn’t betting with betway anymore, the name of the dog I struck a bet. Ridiculous bunch of idiots. After 10 minutes of interrogation I asked when I will receive my money, the guy said I will escalate it to the operation team but can’t tell you. Anyway, several weeks later, I had to chase daily and threaten to appoint bailiffs in Malta to collect at their head office , I finally got my funds. This company should be closed down.”

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Posted 5 years ago

“Terrible casino, trying to get paid 3 weeks now.”

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Posted 5 years ago

“This has got to be one of the worst betting sites for customer service I have ever experienced. Fact. I went on live chat at 4.38pm. Number 14 in queue. Fact. 510pm. Number 4 in queue Must be a bus load of people complaining about major delays in getting paid like me. Do not use betway unless you want the same experience. Ps I have screenshots as evidence if betway wish to challenge me.”

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Posted 5 years ago

“Hello. I do not recommend this company. My wife made an account to this company. She bet 10 pounds For 10 pounds bet she had to send proof of her. It was not enough bank statement. Mister Betfair needed more proof of the address. Betfair, she bet 10 pounds out of her pocket to open this account. Shame on you.”

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Posted 5 years ago

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Posted 5 years ago

“I won a bet on Brexit due to payout on the 28 of March, Betway have refused to pay out and I can not get hold of customer service. I won and they will not pay out!”

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Posted 5 years ago

“Betway can process a deposit but somehow can’t process a withdrawal. They must think customers are thick. Spending too much on advertising and not looking after their business . People must be leaving in droves.”

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Posted 5 years ago

Betway is rated 1.7 based on 496 reviews