Hi Helena,
Thank you for taking the time to provide feedback on your recent bangle purchase.
We deeply apologize for the inconvenience caused by the breakage and the delay in processing your refund. We understand the frustration this must have caused you, and we appreciate your patience throughout the resolution process.
We are pleased to hear that you have ultimately received a refund for the broken bangle. Your satisfaction is our top priority, and we sincerely regret any inconvenience you experienced during the resolution process.
If there is anything else we can do to assist you or if you have any additional concerns, please don't hesitate to contact our customer support team.
We are here to help and ensure that your experience with us is positive. :)
Warm Regards,
Jay
Hi Michelle,
Thank you so much for taking the time to share your wonderful feedback about our customer service at Bevilles.
We greatly appreciate your kind words and are delighted to hear that you had a brilliant experience with us. Providing exceptional service is our top priority, and your satisfaction means a lot to our team.
We will continue to strive for excellence and look forward to serving you again in the future.
Warm regards,
Jay
“I just love the item. The delivery was quick.
The picture quality should be better, as the item I have purchased was much better than the pictures. As I was familiar with the item quality, I relied on the pictures and purchased.”
HI Faizun,
Thank you for your feedback regarding your recent purchase.
We're glad to hear that you loved the item and that the delivery was prompt.
We apologize for any disappointment caused by the picture quality not accurately reflecting the product. We strive to provide accurate and detailed images to assist our customers in making informed decisions. Your input will be taken into consideration as we continuously work to improve our product presentation.
If you have any further concerns, please don't hesitate to reach out to our customer support team- customerservice@bevilles.com.au.
We value your feedback.
Kind Regards,
Jay
“I had no problems with the service I received from Bevilles, other than it was first class. The earrings I bought were exactly what I wanted and the price was competitive.”
Hi Lucy,
Thank you for taking the time to share your experience with Bevilles.
We greatly appreciate your kind words about our service and are delighted to hear that you found it to be first-class.
It's fantastic to know that the earrings you purchased met your expectations and that you found the price to be competitive.
We strive to provide excellent products and service to all our customers, and your feedback reaffirms our efforts.
We look forward to serving you again in the future.
Best,
Jay
“If I could give no stars I would. The 'customer service' I received at your Eastland store was appalling. I tried to return the watch through the store for convenience, as suggested on my invoice. I took the watch (as it had arrived in its box etc) and invoice to store, first staff member "I cannot do this without managers approval". So I asked to speak to the manager please. Not available, staff will have to call. Manager refused my return on the excuse "you cannot return an online purchase through the store". Asked to speak to a superior staff member. Again, must call manager. Took far too long. Again "you cannot return online purchase through store." I showed them the returns statement on the invoice, and the fact that the option was also explained on the Bevilles website. Then he came up with another excuse "you can only return Bevilles branded products. This is not a Bevilles product, it is Citizen." I cannot believe the total lack of care nor reasoning. After about an hour wasted in the store I asked for the watch and my invoice back so that I could return it online/post. The male staff member then handed me the watch, without the box and invoice etc. I had to stand my ground and demand that I could be given my purchase, as it had arrived to me in the post. I will never, ever purchase anything from any Bevilles store nor online ever again nor would I recommend Bevilles to anyone. All of the staff at the Eastland store (including the manager) need training on what your policies are, also some general empathy and consideration. I used to be a mystery shopper and was amazed at the lack of customer service in total, as well as the lack of knowledge on what your store/business policies are.”
Hi there,
Thank you for bringing your recent experience at our Eastland store to our attention. We sincerely apologize for the inconvenience and frustration you encountered during your attempt to return your watch. We take customer service seriously and strive to ensure a smooth and hassle-free experience for all our customers.
Please be assured that we have taken your concerns seriously and will address them with the store manager and the staff at our Eastland location. We understand the importance of empathy and consideration in customer service, and we will reinforce these principles through ongoing training and communication.
We deeply regret the time you had to spend resolving this matter and the inconvenience caused. If you still wish to return the watch, we recommend utilizing our online return process or contacting our customer support team, who will assist you promptly and efficiently.
Once again, we apologize for the experience you had and appreciate your feedback, as it allows us to improve our service. We hope you will give us another chance to serve you in the future.
Kind Regards,
Jay
“I emailed re getting a return label. Received an email saying something had gone wrong and that you’d get back to me. No one has responded to the email. I need to return my necklace as it is too small which I was disappointed about.”
Hi Kerry,
We sincerely appreciate your valuable feedback. Our team is dedicated to ensuring that every customer has a positive and enjoyable experience, and we deeply regret that we fell short of meeting your expectations on this occasion.
We are eager to address your concerns promptly and find a suitable resolution that satisfies your needs.
To facilitate further communication, please feel free to reach out to us directly via email at [customerservice@bevilles.com.au]. We look forward to discussing your concerns in more detail.
Best regards,
Jay
Hi Lee,
We are sorry to hear that the filters on our website were not working for you. It is a priority for us to create the best shopping experience possible, so this issue will be investigated further.
Thank you for the review, and we hope you continue shopping with us.
Kind regards,
Pamela
Hi Anthony,
Thank you for leaving your feedback. We strive incredibly hard here to make every customer experience enjoyable and we’re really sorry we’ve not been able to meet your expectations this time.
We’d love to resolve this as quickly as possible and find a solution that works for you.
Please drop us a message directly via this email [customerservice@bevilles.com.au] and we’d love to talk more!
Kind regards,
Jay
Hi Margaret,
Thank you for leaving your feedback. We strive incredibly hard here to make every customer experience enjoyable and we’re really sorry we’ve not been able to meet your expectations this time.
Please be aware of our customer satisfaction policy, you have the option to refund within 14 days or exchange for a change of mind within 90 days. Just make sure the item is still in a resalable condition.
We’d love to resolve this as quickly as possible and find a solution that works for you.
Please drop us a message directly via this email [customerservice@bevilles.com.au] and we’d love to talk more!
Kind regards,
Jay
Hi Jackie!
Thank you for taking the time to leave us a review.
We do apologize for the delay in the delivery.
We hope you enjoy your new purchase and continue shopping with us!
Be Fabulous.
Kind regards,
Jay
“My order was placed on the 8th of June and I am still waiting for it on the 22nd. I paid express shipping but any refund for this service was refused by your apathetic support tem. Your company essentially stole my money. I won't be shopping again with Bevilles.”
Dear Mareesha,
Thanks for contacting customerservice@bevilles.com.au.
We are so sorry for the delay delivery.
Thanks for your patience.
Kind regards,
Shab
Customer service team
“Good experience overall. I used click and collect and would suggest store gives a customer an ETA for collection soon after an order is placed. I was expecting my order to be ready next day but it wasn’t ready until the day after.”
Hi Anthony,
We are so sorry to hear that this was your experience with us at Bevilles.
To assist you further with your issue, please don't hesitate to email us at customerservice@bevilles.com.au
Kind regards,
Jay
Hi Margaret.
Thank you for your review.
We are glad that your grandson loves your gift.
We hope that your recent purchase brings you the utmost satisfaction, and we look forward to serving you again in the future.
Wishing you a wonderful day.
Best regards,
Jay
