“Ordered a size O and received a size N. Only discovered this when I went to a store to exchange the size. The store did not have the size I needed and so I was asked to post it back to head office.”
“Gorgeous jewelry, it's a pleasant experience to shop with click and collect on the website. The staff member in the shop also explains thoroughly before handing over the item.”
“Shopping experience was great, easy to order and delivery was prompt. Product was faulty clasp on one of the earrings was broken. Disappointed with the product.”
“Purchased a gold pendant from your website online.
Coherence’s with Jay who was very helpful, however was extremely disappointed when l received the in the pendant due to its size (very small).
Would be beneficial to the customer to put measurements to prevent customer dissatisfaction and disappointment.
Pendant was returned to retail outlet where staff were very obliging issuing a refund which was appreciated”
Hi Kerry,
We value your comments, and will follow up your concerns. We want our customers to feel fabulous, and have an amazing experience with us. We hope that you will consider Bevilles in the future and notice a difference.
Kind regards,
Lyn
Hi Shahi,
We are so sorry to hear about your experience with the watch. Please note that we do have a 14-day return and 90-day exchange policy, and we are always happy to assist you at customerservice@bevilles.com.au.
Kind regards,
Pamela
“Great to shop difficult to determine size with pendants. However happy with purchase fast delivery .one piece returned was quickly dealt with and refund back in 3 days.will be happy to purchase again”
“I received my item defective, I immediately emailed customer service as per instruction and had no correspondence back. After two failed attempts to contact customer service, I had to call the contact center. I returned the item as per instructions this morning with photo evidence of the return confirmation from Aus Postal Service, the return receipt, a photo of the invoice with clear written instructions of the refund request as per instructions and yet again a photo of the defective item. Still, no confirmation was received of my emails received or any communication at all. It makes me wonder how long the refund is going to take.”
Hi Maruschka,
We have received your email and we are deeply sorry that we were not able to send you a confirmation.
Rest assured once we received the return item, we'll right away process the refund and would normally take 2-5 business days to reflect on your original payment method.
Kind regards,
Lyn
Hi Dee,
Thank you for leaving a five-star review with us! We're glad that we were able to meet your expectations with our delivery service. We hope to serve you again soon!
Kind regards,
Lyn
Hi Lisa,
We sincerely apologize about what happen with the earring. Our products are thoroughly check before dispatch to detect any fault however it seems that we have not lived up to your expectations. We are sorry we have let you down.
Once again, we apologize for any inconvenience.
Kind regards,
Lyn
“Excellent service and customer support from the beginning to the end of the purchase process.
Everybody I dealt with was so helpful even re-sizing the ring; wasn't an issue.
E-mail and chat groups were responded to without any delay.”
Hi Peter,
We're extremely pleased to know that you are happy with our overall service. We greatly appreciate this kind of review. Thank you so much for sharing this with us!
Thank you for choosing Bevilles!
Kind regards,
Lyn
Hi Binod,
We're sincerely apologize for the delay. Once order is being dispatched to the carrier it will be them who will reach out to you upon delivery.
We value your comments and will certainly provide this feedback.
Kind regards,
Lyn
