Hi Rosemary,
We are sorry to hear you are not satisfied with your experience at Bevilles, this is not our intention.
We value your comments and will follow up with your concerns. We hope you consider us in the future.
Bevilles Jewellers
Customer Service
Hi Joshua,
Thank you for sharing your experience with us.
We are sorry to hear you were not satisfied with the delivery time. We hope you consider us in the future.
Stay Fabulous,
James
Hi Caroline,
Thank you for sharing your experience with us.
We are sorry to hear you were not satisfied with the delivery time. We hope you consider us in the future.
Stay Fabulous,
James
“Probably won’t buy from here again made an order on the 12th of February it’s now the 24th of February still haven’t gotten due to they count find the ring size, so why not message me or ring me asap so we can discuss possible options absolutely disgraceful and to make it even better I paid the $12.95 for express shipping……”
Hi Trent,
We are sorry to hear you are not satisfied with your experience at Bevilles, this is not our intention.
We value your comments and will follow up with your concerns. We hope you consider us in the future.
Bevilles Jewellers
Customer Service
Hi Ayesha,
Thank you for sharing your experience with us.
We are sorry to hear you were not satisfied with the delivery time. We hope you consider us in the future.
Stay Fabulous,
James
“I received my watch I ordered on the 04/02/22 today. It was delivered marked, damaged and not working. I spent close to $300 on this watch and had just received it in time for a holiday I had been planning and was looking forward to wearing it. I am disappointed in the lack of care or empathy that was shown over the phone when I rang up about my situation. The staff didn’t seem to care about my situation and now I’m the one who has to wait for it to be sent back before I can receive a replacement watch. I am appalled at the quality in which the watch came in and even more so that it wasn’t working when supposedly they’re checked over before they’re shipped. I expect my replacement watch to be sent out ASAP as I will be moving house on the 28th. I also expect the replacement watch to be sent in immaculate condition. I hope this issue is resolved and I can have my replacement watch as soon as possible.”
Hi Leyla,
We are sorry to hear you are not satisfied with your experience at Bevilles, this is not our intention.
We value your comments and will follow up with your concerns. We appreicate your feedback on our customer service and hope you see a difference in the future.
Bevilles Jewellers
Customer Service
“I was completely ignored by all sales representatives. 3 other customers walked into the store and were served before me. Customer service was unacceptable. No one even said hello. It is disgraceful”
Hi Belinda,
We are sorry to hear you are not satisfied with your experience at Bevilles, this is not our intention.
We value your comments and will follow up with your concerns. We hope you consider us in the future.
Bevilles Jewellers
Customer Service
“Extremely bad customer service from Bella at the Miranda store on Thursday 3rd February, wouldn’t acknowledge me served person that just walked in after waiting there for 10mins while she served someone. Then when I spoke to her there was no apology and she laughed in my face.”
Hi
Thank you for taking the time to share your experience with us. We are sorry that it was not a positive one.
Your feedback is valuable to us as it helps us improve the way we do business. We will look into this with the store to ensure it doesn't happen again in the future.
Kind regards,
Bevilles Jewellers
Hi Maria,,
Thank you for taking the time to share your experience with us.
We are sorry to hear you are not satisfed with your purchase.
We hope you consider us in the future.
Stay Fabulous,
Bevilles Customer Service
“Unfortunately I can not give a great rating for my recent purchase as both items are incorrect so I think i that who ever is doing on line orders need to be double checked as I am concerned that I will have problems returning these items”
Hi Kelly,
Thank you for taking the time to share your experience with us.
We are sorry to hear you are not satisfed with your purchase.
We hope you consider us in the future.
Stay Fabulous,
Bevilles Customer Service
Hi,
Thank you for taking the time to share your experience with us.
We are sorry to hear you are not satisfied.
We hope you consider us in the future.
Stay Fabulous,
Bevilles Customer Service
Hi,
We are sorry to hear you are not satisfied with your experience at Bevilles, this is not our intention.
We value your comments and will follow up with your concerns. We hope you consider us in the future.
Bevilles Jewellers
Customer Service
Hi As,
We are sorry to hear you are not satisfied with your experience at Bevilles, this is not our intention.
We value your comments and will follow up with your concerns. We hope you consider us in the future.
Bevilles Jewellers
Customer Service
Hi Dinesh,
Thank you for taking the time to share your experience with us. We are sorry that it was not a positive one.
Your feedback is valuable to us as it helps us improve the way we do business. We will look into this with the store to ensure it doesn't happen again in future. If you'd like to provide further details or speak to a member of our customer service team please email customerservice@bevilles.com.au.
Kind regards,
Bevilles Jewellers
“Ordered a pair of gold hoops as a Christmas gift to myself. They arrived with a faulty closure and I had to do some DIY repairs to it even get them to close. Then one fell out and was lost forever (due to the fact they arrived broken)
Reached out to customer support only to be told that without both earring there was nothing that could be done to rectify the situation.
I would love to return both earrings but I no longer have them due to the fact that they arrived already broken.”
“Hi,
Due to a technical difficulty with your website as mentioned by your customer care team, my click and collect purchase is being posted. There was no way to change that without refunding and purchasing again. Needed it for the weekend but now it's coming Monday.
The tracking link from your email said its coming today so I made someone stay at home but I just checked on AUS post website and it says it's coming Monday. The link on your email still says it's coming today and doesn't seem to reflect what AUS post website says.”
“Will not recommend delivery is always late even though i paid for express delivery and always out of stock this is the second time I get disappointed in their service”
